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“We had a great stay !” 4 of 5 bubbles
Review of Windsor Arms Hotel

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Windsor Arms Hotel
Ranked #39 of 132 Hotels in Toronto
Certificate of Excellence
Dubai
Level Contributor
72 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“We had a great stay !”
4 of 5 bubbles Reviewed 20 August 2012

We stayed at the Windsor Arms in July 2012 . We were all very tired from a long 14 hour flight- got to the hotel to find that they didn't have a booking for us ..... although we had booked via booking .com. Long story short the gentleman at the front desk ( I think his name was Kevin ) was very helpful and managed to find the booking in the end. We found through out our stay that everyone , from the door men to the waitpersons to be very friendly,welcoming and chatty.
The rooms were comfortable and clean and our sons enjoyed the butler service of tiny yummy cakes in the afternoon.
It was very close to the Natural History museum and a lot of shops. We even found a lovely park to stroll around early in the morning.

  • Stayed July 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LisaDubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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327 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Chicago, Illinois
Level Contributor
61 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 bubbles Reviewed 19 August 2012

When you walk in you feel like you are at home! Everything in this hotel is small including the number of rooms available (28)! We found our rooms to be reasonable priced, spacious, comfortable and clean. The location of this hotel is outstanding, in the middle of the shopping district and only a 5 min walk from many great restaurants and clubs, this hotel is a great place to stay. The manager, Kevin, was amazing, remembering who we were and what room we were in. Everyone at the hotel seemed to remember who we were and we were some of the only people staying there at the time that weren't celebrates or athletes. No hotel is perfect, this hotel had a new employee that could not answer any of the questions I asked or help me with recommendations. The climate control units in the rooms are rather outdated and my guest and I found it sometimes very hot and sometimes very cold in our room! Some items in the rooms were left out as if they were free, each room had a bottle of wine, vodka and scotch sitting on the counter. I almost opened the wine before I checked the price, a 5th of vodka is over $200!!! The price list is hidden in a basket with some other nuts and other over priced items. Finally they charge $12.50 to buy a razor and toothbrush I could have bought for $2! It really in the little things that make a hotel great and there were many more positives than negative, I highly recommend staying at this hotel! Enjoy!!!

Room Tip: There is more value in the suites for double the price of a standard room you get three times the ro...
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  • Stayed August 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kjve9876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poway, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 14 August 2012

We came here to celebrate a special birthday and Kevin was extremely helpful in securing our two exceptional dinners in Toronto. All of the staff went "above and beyond" in meeting all of our needs. The room was extremely comfortable and quiet. We highly recommend this hotel and will be back the next time we visit Toronto.

  • Stayed August 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 August 2012

I chose the Windsor Arms hotel because I needed a place to relax, reconnect with my Mom and help get over the jet lag before diving into meeting with friends and family for the rest of my vacation. I was familiar with the hotel as I had lived in Toronto for almost 20 years and went often to the spa and for afternoon tea, but never had a reason to stay there. After living abroad for over 6 years Windsor Arms was my choice to recoup and it did not disappoint me. It ticked every box! It met all my needs - warm hospitality, luxurious spa treatments and delicious afternoon tea. The rooms were lovely, welcoming and I slept like a baby. Needless to say that overall, my experience was excellent. Having been a resident of Toronto in my past life I feel the Windsor Arms showcased the best of Toronto - its elegance, its style and its people.

  • Stayed March 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bonnie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
53 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 17 July 2012

We stayed here in July 2012. The whole experience was just amazing. From Kevin to the Butler, doorman. The room was well done, large and luxurious.
The rooftop lounge was great, surly is not being used enough.
The butler service amazing.
We actuality enjoyed being in the room.
Location is just great.
The only negative is, and i have seen some other reviews mention this as well, our unwanted wake up call by the garbage trucks at 7 am or before. When we mentioned it on the phone to Kevin he seemed to know about it. Nothing was done or being done about it. Sad.
I would stay there again anytime.

Room Tip: ask for a room that you will not the garbage pick up in the am
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  • Stayed July 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank toroboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 15 July 2012 via mobile

Stayed here 3 days and had lovely experience. Staff were friendly and helpful and service was great. I would highly recommend this hotel.

  • Stayed May 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Zayn_angelica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, British Columbia, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 23 June 2012

I stayed at the Windsor Arms Hotel for 8 days on my recent business trip. I felt like I was arriving home as the doorman greeted me by name. This small hotel is big on character with outstanding personal service. The many small touches keep me coming back including the fresh treats from the pastry chef can be found daily along with national and international newspapers in the butler's pantry, the fully stocked express machine, the easy login WiFi internet connection, the very comfortable bed and well appointed spa-like bathroom.

My room on the second floor was surprisingly quiet yet in the middle of city's high-end shopping district and just a short walk to my office there. I look forward to my next business trip.

  • Stayed June 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Ron D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Windsor Arms Hotel

Property: Windsor Arms Hotel
Address: 18 Saint Thomas St, Toronto, Ontario M5S 3E7, Canada
Phone Number:
Region: Canada > Ontario > Toronto > Midtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Toronto
#13 Romantic Hotel in Toronto
#17 Spa Hotel in Toronto
#20 Family Hotel in Toronto
#27 Luxury Hotel in Toronto
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Windsor Arms Hotel 5*
Number of rooms: 28
Official Description (provided by the hotel):
Consecutively voted the #1 hotel in Toronto by Conde Nast Traveler Magazine, the Windsor Arms Hotel is nestled on a quiet street ideally located just steps away from Yorkville, the heart of Toronto's most fashionable shopping and entertainment district. An aura of warmth, discreet luxury, and the latest technology combined with our exceptional level of service makes Windsor Arms Toronto's most luxurious boutique hotel. Behind our century-old portals are 28 new luxury suites with 24-hour butler service. The Windsor Arms is host to the Courtyard Cafe - open for Sunday brunch and special events; Prime Steakhouse -open for breakfast, lunch and dinner and a full Vegan menu; the Tea Room for Afternoon Tea and Lounge twenty-two for tapas and cocktails. The Spa offers fully serviced individual treatment rooms, swimming pool and exercise facilities. ... more   less 
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Also Known As:
Windsor Arms Toronto
Windsor Arms Hotel Toronto

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