I was looking forward to a lovely stay at a historic hotel that had pretty great reviews. When we arrived, the front desk clerk was busy with another guest and then phone calls and didn't bother to acknowledge us at all. When check in was taking a long time I asked him what was going on and he replied in a pretty snarky tone, "well I'm checking you in".
The bellman and valet were lovely and the room itself was nice. I felt that I had made a good decision not to stay in a newer and larger property. After a long travel day, I took a nap with my partner and we both woke up not being able to breathe and itching. The pillows smelled like someone's musty dirty head and the sheets, though better, were also musty. When we woke up itching, we decided to check out.
The front office manager Kelly, was very nice and offered to switch rooms for us, but we declined feeling that either they aren't particular with every room, or they are using a detergent that isn't hypoallergenic or at least not for us. Regardless, we stayed for 3 hours and they refused to refund our money or cancel. Truthfully, in spite of potentially losing over $1000, we checked out and switched to a new property. I think that if they have an unhappy guest, even after they tried to reassure me that everything is hypoallergenic and we are the only people ever who have ever been dissatisfied, they should have gracefully allowed us to leave instead of telling us we will lose 3 nights prepaid accommodations.
- Official Description (provided by the hotel):
- Consecutively voted the #1 hotel in Toronto by Conde Nast Traveler Magazine, the Windsor Arms Hotel is nestled on a quiet street ideally located just steps away from Yorkville, the heart of Toronto's most fashionable shopping and entertainment district. An aura of warmth, discreet luxury, and the latest technology combined with our exceptional level of service makes Windsor Arms Toronto's most luxurious boutique hotel. Behind our century-old portals are 28 new luxury suites with 24-hour butler service. The Windsor Arms is host to the Courtyard Cafe - open for Sunday brunch and special events; Prime Steakhouse -open for breakfast, lunch and dinner and a full Vegan menu; the Tea Room for Afternoon Tea and Lounge twenty-two for tapas and cocktails. The Spa offers fully serviced individual treatment rooms, swimming pool and exercise facilities. ... more less
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- Also Known As:
- Windsor Arms Toronto
- Windsor Arms Hotel Toronto