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“Poor Experience... Won't be back!”

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The Westin Prince Toronto
Ranked #61 of 138 Hotels in Toronto
Reviewed 27 July 2014

Restaurant food overpriced and sub-par. Waitress actually hunted me down because she lost my signed receipt from the night before and asked me for cash. The ultimate unprofessional experience.
Property lacked any type of enthusiasm. Staff was under-enthused. Concierge told us to go to a farmers market, we got there and it was closed. Mediocre local restaraunt choices. Won't be back.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank nbanut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, Manager at The Westin Prince Toronto, responded to this reviewResponded 31 July 2014

Nbanut,
Thank you for sharing such valuable insight. We are sorry to read that your stay was less than enjoyable and are saddened you won't be returning. One of our strengths is the service provided by our team members and we are sorry you did not witness this first hand. We hope you reconsider and provide us another opportunity when in the area.

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520 - 526 of 987 reviews

Reviewed 23 July 2014

This Hotel is so relaxing, very clean and comfortable , large rooms. We ordered room service food was wonderful. Everyone working at the Hotel makes sure you are well taken care of . we had a great stay.

Room Tip: Higher rooms give you a better view.
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  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank verasue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, Manager at The Westin Prince Toronto, responded to this reviewResponded 31 July 2014

verasue,
Providing a positive and lasting impression is our goal and we are happy you indicate this goal was met when staying with us recently. Your inspiring comments have been shared with our associates and we look to many more future visits.

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Reviewed 22 July 2014

My wife and I stayed at this hotel for a weekend in July. One of the front desk staff, Arthur, welcomed us with a smile and was very helpful at of check-in. We enjoyed playing tennis, swimming, a few drinks at the bar, and a nice breakfast in the morning. The friendly staff stood out in our memory. We look forward to returning soon! Even though the hotel is apx 30 min by public transport to downtown, we found the amenities and hotel decor to be top notch for such a reasonable price. Overall, great value!

Room Tip: Request a corner room.
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank eastboro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, Manager at The Westin Prince Toronto, responded to this reviewResponded 31 July 2014

eastboro,
We are happy you found good value while staying and also are thrilled to read of the service you received from our colleague Arthur. We would agree that Arthur assists in creating memorable experiences and we've shared your feedback with him. It is always nice to inform our associates of a job well done and for this we thank you.

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Reviewed 22 July 2014

An excellent location, just off the Don Valley Parkway & 401, on the east side of Toronto. Good base for travels from east/to east and rest before going downtown. Professional staff, quality service. Be aware of parking fee (reasonable). Pool looks great. Best to have a car at your disposal.
Close to Science centre

Room Tip: Ask if weddings are on, and try for another floor
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank CMT-JWT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, Manager at The Westin Prince Toronto, responded to this reviewResponded 31 July 2014

CMT - JWT,
We are pleased to read that you enjoyed your experience and found the quality and value to be positive. We are constantly looking at new ways to provide added value and can assure you this will continue in the future. We welcome you back anytime.

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Reviewed 14 July 2014

We stayed here as an impromptu night over in Toronto. The hotel is extremely nice--the staff is so friendly, the hotel is clean and up to date, and it's in a fantastic location. We were able to see the CN Tower from our hotel room balcony. Would stay here again when in Toronto.

Room Tip: high room with balcony will give you an incredible view of the city of Toronto.
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  • Stayed: June 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank TR F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, Manager at The Westin Prince Toronto, responded to this reviewResponded 23 July 2014

TR F,
Thank you for taking some time out of your busy day to highlight your experience. It's refreshing to read of your positive experience and also that you will be returning if in the area again. We have shared your thoughts with the team. It is as a team that we succeed and all associates should be informed of such inspiring reviews. Be Well!

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Reviewed 9 July 2014

We enjoyed our stay, but next time we will try to get a room closer to the downtown area as we had to driver 30+ minutes to every restaurant we wanted to go to. There are restaurants across the street, but none interested us. The rooms were not bad, king size bed was comfortable, pillows were your typical hotel pillows (I wish I brought my own). Everything was very clean. Shower and separate tub was weird. I'm used to spacious walk in showers, but what we got here was a small stall with two shower heads. Tub had a short handheld shower handle. There was a mini fridge which was perfect. Not much of a view from our room, but the corner windows was nice and sunny in the morning. Bar and restaurant is outrageously expensive. We thought we'd stay for brunch on our last day, but at $45 a person, no thank you. Free WiFi was nice to have, but they did have a computer/printer station in the lobby which we utilized quite a bit. Overall, it was okay, we didn't hate it, but wouldn't come back. They do charge $12/night for parking.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank ml83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, Manager at The Westin Prince Toronto, responded to this reviewResponded 11 July 2014

ml83,
With a goal of providing memorable experiences for our guests we are saddened to read that yours was average. We do hope you reconsider and provide us another opportunity when staying in Toronto. If I can be of any assistance, please feel free to connect with me directly and it would be my pleasure to assist. Thank you for your time and insight.

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Reviewed 7 July 2014

It was our first stay in any hotel with our puppies, and the Westin Prince Hotel in Toronto will be hard to beat. From the moment we checked in, the staff made us feel welcome with our dogs. We declined the Heavenly Pet Bed as we wanted to keep our puppies caged to avoid accidents, but the staff reassured us that accidents have happened before. The grounds of the Hotel were ideal for us - a little backyard and a little front yard for the dogs to play. The outdoor was great for the kids; the interior of the hotel was very nice too. We'd go back. Across the street from the hotel are restaurants and 2 coffee shops. Very central to Scarborough and easy access to 401 and DVP.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Mommy_R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, Manager at The Westin Prince Toronto, responded to this reviewResponded 11 July 2014

Mommy_R,
We feel honoured that you chose to stay with us while on your first trip away from home with your puppies. Although not pet friendly, we are dog friendly and try to create the same experience for our four legged guests. We are thrilled that your experience was positive and that you enjoyed the hotel. We look forward to your next stay and will you a wonderful summer in Ottawa.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Prince Toronto

Address: 900 York Mills Rd, Toronto, Ontario M3B 3H2, Canada
Phone Number:
Region: Canada > Ontario > Toronto > North York
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#34 Luxury Hotel in Toronto
#36 Business Hotel in Toronto
#43 Romantic Hotel in Toronto
Price Range: £85 - £154 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Prince Toronto 4*
Number of rooms: 400
Official Description (provided by the hotel):
The Westin Prince Toronto features 15 acres of inspiring parkland and access to all the city has to offer. Enjoy views of the skyline and parks from our guest rooms. 30,000 square feet of event space. ... more   less 
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Also Known As:
The Westin Prince Toronto Hotel Toronto
Westin Prince Toronto
Westin North York
North York Westin

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