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“Dated Room + Hallway Decor”

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Westin Toronto Airport
Ranked #51 of 133 Hotels in Toronto
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Dated Room + Hallway Decor”
Reviewed 18 March 2014

I travel a fair amount, and this hotel is not worth the price. Wallpaper in hallways was dated and coming loose from walls. Poor wifi services, and pay-for-use of the business service center computers.

You would be better off at the Four Points down the street.

Positives: front desk staff nice and helpful. Ample parking.

  • Stayed March 2014, travelled on business
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Helpful?
1 Thank Fireworkermb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinBPH, General Manager at Westin Toronto Airport, responded to this review, 28 March 2014
Hello Fireworkerbm, thank you for your review. We are pleased to mention that we are actually working on a renovation for our guest hallways and will be replacing both wallpaper and carpet in the coming months. In addition, we recently changed our wifi to offer complimentary limited services and you can always upgrade to faster speeds if required for a nominal fee. Your next stay with us will be renewing.

Regards
Marsha Ray
General Manager
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862 reviews from our community

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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (167)
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dartouth
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 March 2014

There is nothing wrong with this hotel it is very close to the airport but nothing is within walking distance . The little food store in the hotel is very expencive the water is 3.50 for a 500ml bottle and there is not water in the rooms. On the bright side the have lime water in a cooler and hot cider...very nice

Room Tip: close to the airport
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
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Review collected in partnership with this hotel

Helpful?
Thank karen c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinBPH, General Manager at Westin Toronto Airport, responded to this review, 28 March 2014
Thank You karen c. We are glad that you enjoyed the lemon lime water, and the hot cider. I'm sorry to hear that you didn’t have bottled water in your room, we do offer 1 bottle complimentary in each of our rooms. We're sure your next stay will have everything you're looking for.

Regards,
Marsha Ray
General Manager
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Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 March 2014

They charge through the nines for everything - just down the street at other airport hotels you get free internet, free parking, and a coffee for less than $5 The internet is free - kind off, boots you off every hour and not fast enough to watch videos.

Other than that it is a nice place. The bed was super comfortable, some staff was helpful

Very few options at breakfast for people who eat gluten free (which is more and more every day)

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel

Helpful?
Thank bliss_chemical
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinBPH, General Manager at Westin Toronto Airport, responded to this review, 18 March 2014
Thank you for acknowledging our clean and comfortable facilities. We appreciate the nice comment on our friendly and helpful staff. We are glad that you enjoyed a relaxing nights sleep in our Westin Heavenly Beds. Our hotel does have options for free internet in our guest rooms. We also have discounted rates that include parking. Please contact me directly for any future reservations and we will ensure your needs are met.

Regards,
Marsha Ray
General Manager
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Labrador
1 review
Reviewed 14 March 2014

I had just arrived into Toronto to find I had missed my connection and at 2:00 am I was left looking for accommodation. After trying severval hotels and two taxi cab fares later I was lucky to be directed to the Westin Bristol and even luckier to be greeted by the gentleman at the the front desk. He booked me into a lovely room, provided me with a late check-out, and a complimentary breakfast, and then gave me a great price on the room. I thanked him for a lovely ending to what had been a horrific day and it was then that I realized his name was Lucky.

  • Stayed March 2014, travelled solo
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Helpful?
Thank Labradorhuskie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinBPH, General Manager at Westin Toronto Airport, responded to this review, 18 March 2014
Thank you for the great comments on the service you received at our hotel. I am so glad Lucky was able to assist you and make your day better. Lucky will be thrilled to see this wonderful feedback. We hope to see you soon.

Westin... For A Better You

Regards,
Marsha Ray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
Reviewed 14 March 2014

I've stayed in many hotels and have never written a review. But I had to this time. I had a wonderful stay at the Westin! The hotel is incredibly clean, spacious, and well decorated. I requested a room facing the airport and the staff allowed me to change my room twice, at no charge, to accommodate my wish. They also allowed me a late check-out upon request. I was pleasantly surprised at how great the service was considering I booked through hotwire and didn't pay full price. Great staff! Very accommodating! Wonderful stay! Comfortable beds! Awesome view of the airport! Loved every minute :)

  • Stayed March 2014, travelled solo
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with this hotel

Helpful?
Thank soqwerty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinBPH, General Manager at Westin Toronto Airport, responded to this review, 18 March 2014
It is heartwarming to read your comments about our hotel and staff. I am so glad that our staff were able to accommodate your needs and make your stay memorable. We look forward to seeing you again soon.

Westin... For A Better You

Regards,
Marsha Ray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moncton, Canada
Level Contributor
105 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 14 March 2014

We spent the night here between flights. I got a really good deal on Priceline so I wasn't overly concerned, as long as the room was clean, I'm happy sort of thing. We were pleasantly surprised. It is an older property and as a result the lobby and lobby bar exude a certain old world, dark wood paneling kind of charm. The lobby is large and open. The bar, a perfect place for snacks and a drink. We also ate at the restaurant. Food was good, service was great.

The room was very nice. The Westin mattress and linens etc were divine lol and very comfortable. The room was also updated and clean as was the bathroom.

Overall a pleasant surprise!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank kevenv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinBPH, General Manager at Westin Toronto Airport, responded to this review, 18 March 2014
We are so happy your stay with us was better than expected. Our luxurious Westin Heavenly Beds are renewing and leave you dreaming ...we hope to see you more often.

Westin... For A Better You

Regards,
Marsha Ray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
londesborough, ontario
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 12 March 2014

we left Toronto to cuba at 645am so we started our vacation at the westin a day early. got a great room at a great price, had a great relaxed sleep before boarding the plane. thank you westin. we cant wait to do it again

  • Stayed March 2014, travelled with family
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    • Cleanliness
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Review collected in partnership with this hotel

Helpful?
Thank rickythebear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinBPH, General Manager at Westin Toronto Airport, responded to this review, 18 March 2014
I am glad to hear that you left for vacation and enjoyed the sun and beaches in Cuba after a renewing nights sleep in our Heavenly Beds. We cannot wait to welcome you back.

Regards,
Marsha Ray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Westin Toronto Airport

Property: Westin Toronto Airport
Address: 950 Dixon Rd, Toronto, Ontario M9W 5N4, Canada (Formerly The Westin Bristol Place Toronto Airport)
Phone Number:
Region: Canada > Ontario > Toronto
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#34 Luxury Hotel in Toronto
#37 Romantic Hotel in Toronto
#44 Business Hotel in Toronto
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Westin Toronto Airport 4*
Number of rooms: 290
Official Description (provided by the hotel):
Our hotel is conveniently located near Pearson International Airport and Paramount Canada's Wonderland. We provide free airport shuttle service and a wide range of event spaces. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Travel Republic (UK), Booking.com, Priceline, TripOnline SA, Traveltool, S.L.U., Cancelon, Evoline ltd and HotelQuickly so you can book your Westin Toronto Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Westin Bristol Place Toronto Airport Hotel Toronto
Westin Toronto
Toronto Westin

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