The property is what you'd expect from a Westin. Clean, roomy, great toiletries, etc. The property itself, is "very good' or "excellent".
Here is the bizarre part. I had an early flight, but was getting to sleep late. Maximum 4.5hrs sleep. Called for a wake up call as back up to my mobile alarm for 4:35am. The dialogue went as follows
gentleman at the front desk, "Could you do 4:30am?"
front desk, "could you do a 4:30am wake up call?"
"no, I want a 4;35am wake up"
front desk, "what's 5 minutes?"
"not much in the grand scheme of things, but if there isn't a technological reason for not waking me up at 4;35am then 4;35am it is. Thank you.
front desk, "I'll call at 4;35am"
What time does he personally ring my room? 4:29. Now, 6mins isn't a big deal, that is true. But when you're running on 4hrs sleep, the 6mins placebo effect seems to make a difference. Regardless, this is not the customer service I expect from a Westin. Bizarre. Particularly when the rest of the staff was great: young lady at check in, shuttle driver to airport. Both were above and beyond Westin standards. Just can't get my head around this fellow.
Dear Westin Bristol Manager:
I checked in on July 24th, departed on the 25th.
Didn't get the fellow's name at the front desk, as I was so p**ssed off. By the laws of deduction, you can figure it out. Again, the young lady who checked me late on the 24th was excellent, as was the shuttle driver on the early AM run on the 25th.
- Official Description (provided by the hotel):
- Our hotel is conveniently located near Pearson International Airport and Paramount Canada's Wonderland. We provide free airport shuttle service and a wide range of event spaces. ... more less
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- Also Known As:
- Westin Bristol Place Toronto Airport Hotel Toronto
- Westin Toronto
- Toronto Westin