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“Dirty and worn property” 2 of 5 bubbles
Review of The Westin Toronto Airport

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The Westin Toronto Airport
Ranked #51 of 132 Hotels in Toronto
Rocky Mount, North Carolina
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Dirty and worn property”
2 of 5 bubbles Reviewed 8 August 2014 via mobile

Stayed one night and I swear I was in a 30 year old Holiday Inn. Property hallways have worn and dirty carpets, torn and filthy wall paper, elevators that are so worn that the control buttons are illegible, and a cliental (seemingly catered to by the hotel) that redefines the word obstreperous. Worst Westin I have seen.

  • Stayed August 2014
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank zouavepa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinBPH, General Manager at The Westin Toronto Airport, responded to this review, 19 August 2014
I am so sorry that you did not enjoy your experience with us. We are in the process of making some improvements and hope to welcome you to a refreshed look and win back your loyalty.

Regards
Marsha Ray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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844 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (166)
Date | Rating
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English first
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 7 August 2014

First time we stayed at this hotel,but knowing it is a Westin property,i expect the best.Arriving from the airport,ED- the Westin Airport Shuttle Operator greeted me warmly and courteous,He was really nice & friendly-Great Service! .My husband had checked in first (a few hours earlier) before myself and i had forgotten to mention to him some of the special request ( ie;room away from the elevator & higher floor) we have on our reservation.I understand that it is a request so its not guaranteed,thou that was not mentioned/communicated to my husband when he checked in,wether its available or not :-(.He was already unpacked when i arrived and so did not want to make a fuss about it.Thou the rest of our 6days stay was wonderful,Heavenly bed is awesome,Front Desk & Service Express-for friendly & profesional service, Housekeeping Staff who took good care of our room (618)- all our housekeeping request was met on time.Thank You Ladies! We will stay here again.!!!
FL

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank FBarrosoMarciano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinBPH, General Manager at The Westin Toronto Airport, responded to this review, 19 August 2014
FbarrossoMarciano, thank you so very much for taking the time to acknowledge our staff. Your kind words about Ed, our Front desk and housekeeping staff mean a lot to us and we hope to welcome you back to your home away from home soon.

Regards
Marsha Ray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nova Scotia, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 August 2014

I have been staying at this wonderful hotel for the past several years for our conference and they go way above and beyond for us!! From check in to check out they treat you like royalty. The rooms are great, and the heavenly beds are well heavenly. A special shout out to Erin and Tony who do a wonderful job of making the stay special. All the staff are friendly and go out of their way to be of assistance. Thanks to all the staff for making these past few years so enjoyable. I will miss you.
Lois B.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lois B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinBPH, General Manager at The Westin Toronto Airport, responded to this review, 19 August 2014
It has been an absolute pleasure hosting you. Thank you for taking the time to provide us with such wonderful feedback about our staff. We hope to see you again soon.

Westin... For A Better You

Marsha Ray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
159 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed 1 August 2014

Great location, great service, great accomodation! Room clean and cozy, room size very convenient, bed very comfortable, wifi connects very well. Food places nearby. Hotel staff knowledgeable and friendly. Excellent choice!

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank azy100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinBPH, General Manager at The Westin Toronto Airport, responded to this review, 19 August 2014
Thank you azy100. I'm happy to see that you enjoyed your stay with us. We hope that you had a safe trip home.

Regards,
Marsha Ray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 1 August 2014

I love staying here. They always treat us like royalty! The beds are HEAVEN. Clean, quiet, and awesome. The staff is so friendly and fun too. This was my fourth stay and I was very impressed and well taken care of.

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CarolTMK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinBPH, General Manager at The Westin Toronto Airport, responded to this review, 19 August 2014
Thank You CarolTMK for your kind words. Our associates will be so please to hear your feedback. We are looking forward to your 5th stay with us. Your Westin Heavenly Bed awaits you.

Westin… For A Better You

Regards,
Marsha Ray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
1 review
5 of 5 bubbles Reviewed 31 July 2014

Never have I been treated so WELL at a hotel before. The Westin Bristol rolled out the red carpet for us and I would never consider staying anywhere else. All the extras they set up for us was far beyond my expectations: a hair dressing school to do our hair for awards night, pictures on the balcony/stairs when we were all dress up for awards night, a good bye gala (a fun party), and top notch service. I'm only disappointed that we won't be there next year - our Seminar is going to a different city. I just can't imagine that the next hotel will even touch what the Bristol has perfected. Thanks for the fun!
An Independent Mary Kay Beauty Consultant

Room Tip: There is a free shuttle between the hotel and airport. Call the hotel when you arrive for a pickup.
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  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lisa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinBPH, General Manager at The Westin Toronto Airport, responded to this review, 2 August 2014
Lisa D it was a pleasure looking after all your delegates. You all looked absolutely beautiful with the up-do's and the evening gowns. We hope to see you in the near future even though next year you maybe in a different city.

Regards
Marsha Ray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prince Albert, Saskatchewan, Canada
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 31 July 2014

My wife and I have stayed at the Westin Bristol 11 times over the past 12 years for an annual convention. We have always been pleased with the rooms and service, but this last time was over the top. The convention was a Mary kay Semminar and the Westin Bristol pulled out all of the stops to make this the best ever.
The shuttle service from the airport was excellent and the driver was very personable, when we arrived we were greated by the people at the bell desk who did everything possible for us.There was water and lemonade available and little courtesy packages for everyone. The room was spotless and very nice with ipgraded linen. In the moring they provided us with complimentary starbucks coffee and muffins. They even had a special evening for us with all proceeds going to charity. If you need to stay in the Mississauga area don't hesitate, this place is the best in the area. Thank-you Westin Bristol and staff.

Room Tip: all the rooms we have stayed in are very nice.
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  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Garry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinBPH, General Manager at The Westin Toronto Airport, responded to this review, 2 August 2014
Garry W, thank you for the phenomenal comments. We love having you stay with us and are glad to see that our staff made your stay memorable yet again.

Regards,
Marsha Ray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Toronto Airport

Property: The Westin Toronto Airport
Address: 950 Dixon Rd, Toronto, Ontario M9W 5N4, Canada (Formerly The Westin Bristol Place Toronto Airport)
Phone Number:
Region: Canada > Ontario > Toronto
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#34 Luxury Hotel in Toronto
#37 Romantic Hotel in Toronto
#44 Business Hotel in Toronto
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin Toronto Airport 4*
Number of rooms: 288
Official Description (provided by the hotel):
Our hotel is conveniently located near Pearson International Airport and Paramount Canada's Wonderland. We provide free airport shuttle service and a wide range of event spaces. ... more   less 
Reservation Options:
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Also Known As:
Westin Bristol Place Toronto Airport Hotel Toronto
Westin Toronto
Toronto Westin

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