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“It was ok.”

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Toronto Airport Marriott Hotel
Ranked #53 of 138 Hotels in Toronto
Reviewed 27 January 2014

Nothing Special about the hotel. Staff was giving too much attitude at the front desk, and were pretty much careless. I had booked a special rate online, and when I had gone to check out I was charged a different rate! it took forever to fix the issue because they were giving us too much attitude.

Aside from that the hotel itself was decent, but i will not go back due to the staff.

Room Tip: a/c too noisy.
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  • Stayed: July 2013, travelled as a couple
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1  Thank Icms921
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
freeda t, Manager at Toronto Airport Marriott Hotel, responded to this reviewResponded 29 January 2014

Dear Icms921,

Thank you for taking to complete your review about your most recent stay with us. I was terribly sorry to hear that your check-out experience was delayed by our error of charging you the wrong amount. Your additional comments in regards to our staff have been also been reviewed in detail by our Front Desk team.

We are very appreciative of this feedback. Our hotel has a staff of fully engaged individuals who are constantly looking to make improvements. It is through fair and constructive feedback (such as yours) that we can achieve this goal.
Please accept my sincerest apologies and I hope you give us another opportunity in the future if you are in the area.
Sincerely,

Freeda Themelis
Front Office Manager

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437 - 443 of 746 reviews

Reviewed 25 January 2014

Stayed here before our flight out and thoroughly enjoyed it. We chose this hotel for their reputation and because we could leave our car here while we were on vacation.

Rooms were very nice, clean and beds were comfortable.
Would definitely recommend for convenience and comfort.

  • Stayed: January 2014, travelled with family
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Thank mylestravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2014

I stayed here for 3 nights recently while on Business in Toronto. The hotel was clean, the staff were excellent and the rooms were more than adequate. I very much enjoyed the stay at this hotel. I say this even after suffering through a fire alarm (and fire) at 4 am in the hotel (elevator control panel caught on fire). We evacuated and waited in the lobby and outside for the better part of 2 hours while the fire dept was investigating, while this was unfortunate and unwanted, the hotel staff did everything in their power to comfort the guests through the ordeal. They were bringing blankets and bottled water to the guests and making sure we were as comfortable as possible. I have to give props to the management team for how it was handled. I had a rough night but it could have been much worse had the staff not went over and above.

Thanks and see you next time I am in Toronto.

Room Tip: I did rate them low on location as staying near the Toronto airport is terrible in terms of things i...
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  • Stayed: January 2014, travelled on business
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Thank Brad D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonHolliwell, Manager at Toronto Airport Marriott Hotel, responded to this reviewResponded 25 January 2014

Dear RedTideMetal,

Thank you for taking the time to write this review. Our guests were very understanding when we had a fire alarm at 4:00am on a very cold night.

We appreciate the comments and the feedback.

Kind Regards,

Jonathan Holliwell
Director of Hotel Operations

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Reviewed 20 January 2014

We decided to stay at this property, first because we are big Marriott hote fans. The chain is fantastic. This property has a great location for anyone who is heading the the Toronto airport for travel. They offer the service of parking onsite during your travels for a fee of $20 per day, however, they do have covered underground parking which is ideal during the winter months.

Guest rooms are spacious and comfortable. This is where I have to end the positives.

Customer service at front desk:
1. We were greeted in an unfriendly manner and extremely mechanical. No welcome, no smile, just name and credit card number.
2. We asked for a quiet room because we had to leave at 3am for a 6am flight. We were placed directly across from a hospitality room, noisy and loud. We had to call down 2 times before anyone handled the situation, however, the situation was handled in about 45 minutes and we were moved to a much quieter and more suitable location. The staff who came to bring us our keys were very friendly and accommodating, which made up for the rude welcome we received upon our arrival.
3. We had no hair dryer in the first room, and when we had called down to ask for one, we were questioned several times and the same clerk who checked us in, directed us to where the hair dryer should be in the room. We told her we checked and it was no where to be found. She was very kurt once again. Also, when housekeeping brought us a replacement dryer, she also wanted to check the room. Seriously, we really don't need to steal your $5 cheap hairdryer!!! We were mean to feel like we were lying...

Overall, we did have a good few hours sleep. The rooms are clean and well kept. The only complaint is that the service upon arrival was not customary to the Marriott properties that we have frequented.

Would we recommend this location? I would consider the other Marriott Courtyard which is in the same vincinity the next time we travel, basically we were left with a very poor impression with the way this one particular clerk handled herself. Honestly, I have stayed at this hotel several times and experienced the same poor service at checkin each time. It really is disheartening.

Room Tip: Great location and rooms are very comfortable and clean. If they could get their staff at the front...
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  • Stayed: January 2014, travelled as a couple
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Thank Isabella1022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2014

Our power went out over the holidays and we found a friendly, clean, spacious and calming refuge at the airport Marriott. Highly recommend this very nice and updated property. Parking was a breeze. Great checkin experience. Spacious room.

Room Tip: 1 bedroom suite with sectional sofa was great for our family
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  • Stayed: December 2013, travelled with family
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Thank Ttoronto22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 January 2014

Family stayed here overnight before flying out to Florida. Excellent hotel. Warm and friendly staff. Rooms are superb, clean, fresh and up-to-date decor. Wifi was fast, which is a must with the grandchildren and thier electronics. Breakfast was amazing. Everyone ate such a variety of food. Big plus for the free shuttle. We will be back.

  • Stayed: December 2013, travelled with family
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Thank June C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2014

Full Disclosure: A Marriott platinum status traveller so it was very unlikely that I would have stayed anywhere else anyway but after my stay I felt compelled to drop a quick line to fellow road warriors who have particular standards and expectations in the hopes of making your decision easier.

Stayed over Christmas for both business and pleasure as a convenient location between meetings in Toronto, family dinners in the region, a vacation to Jamaica and a return journey to Amsterdam.

Convenience: 5 minute shuttle to hotel from airport. 5 minutes to decent restaurants (by decent I mean non-boxed brands on the sides of highways and strip-malls) 10 minutes to a shopping mall (for those like me who inevitably forget a particular shirt/tie/belt/shoes) and no more than 20 minutes into town (A downtown Marriott look/feel/experience in a location where you don't have to wake up at a god awful hour to get back to the airport).

Food: Didn't eat much, and concierge lounge was closed for holidays (was offered restaurant meals instead) but what I had was great and always prefer the option of a la carte over the courtyard boxed meals. Great hotel bar to come down and catch a game with a cocktail and complain to a neighbour about the weather or airport delays) - always a plus.

Service: Outstanding and after 132 nights on the road this year, that is saying something. This trip I had particularly needy requests (eg. storing an engagement ring last minute in the hotel safety deposit boxes, forgetting a bag in a rush to airport which they stored for a week whilst on vacation, missing power cords, EU converters, printing and FedEx needs - all accommodated without an issue.)

Other: Typical Marriott perks for us business folks such as clean rooms, comfy beds, friendly staff who remember names and personal circumstances, treating partners and guests as well as the platinum member, laundry services and a decent iron/ironing boards (sad when a decent iron is a perk I know).

Anyway, probably enough for now. A big thanks to the staff (especially the front desk team) I'll be back soon - hopefully into less snow and ice!

  • Stayed: December 2013, travelled on business
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Thank wurldtech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonHolliwell, Manager at Toronto Airport Marriott Hotel, responded to this reviewResponded 7 January 2014

Dear wurldtech,

Thank you for such a wonderful review. Spending 132 nights a year in a hotel is the definition of "Road Warrior". Our team works very hard to ensure that we can make your life a little easier.

Recently we have added programs such as Mobile Check in (Mobile check out starts next week) to help make travel a little less cumbersome, however in the words of Mr. Marriott himself, at the end of the day, "a friendly smile is our greatest amenity".

I hope you enjoyed your holiday season and we all wish you a very successful 2014.

Kind Regards,

Jonathan Holliwell
Director of Hotel Operations

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Additional Information about Toronto Airport Marriott Hotel

Address: 901 Dixon Rd, Toronto, Ontario M9W 1J5, Canada
Region: Canada > Ontario > Toronto > Etobicoke
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#32 Luxury Hotel in Toronto
#40 Romantic Hotel in Toronto
Price Range: £89 - £199 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Toronto Airport Marriott Hotel 4*
Number of rooms: 424
Official Description (provided by the hotel):
Toronto Airport Marriott Hotel is situated just minutes from Pearson International Airport, downtown Toronto, Brampton, and Mississauga. Our Toronto airport hotel's location is perfect for business and leisure travel, and we offer complimentary airport shuttle so you don't have to worry about taxis and airport transfers. Our hotel features an indoor pool and fitness facilities. Toronto Airport Marriott Hotel also boasts a business centre and a superb restaurant, Bistro East by West. Stay at Toronto Airport Marriott Hotel and enjoy everything you need for a pleasant and memorable trip to Toronto, Canada. Our spacious hotel rooms offer comfort and elegance, featuring contemporary design and an array of thoughtful amenities including deluxe bedding, a flat-screen TV, and an ergonomic work area. Toronto Airport Marriott Hotel sits on 7 acres of land overlooking Royal Woodbine Golf Club. Our luxury hotel provides the perfect backdrop for guests who have come to Toronto to work or play. ... more   less 
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Also Known As:
Marriott Toronto
Toronto Marriott

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