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“Exceeded Expectations!”

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Grand Hotel Toronto
Ranked #22 of 132 Hotels in Toronto
Certificate of Excellence
London, United Kingdom
Level Contributor
60 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Exceeded Expectations!”
Reviewed 12 November 2013 via mobile

My husband and I stayed here for 3 nights at the end of August. We had a welcome reception and the doorman (blonde with ponytail) was very helpful throughout the whole stay. In fact all staff we encountered were helpful.

The room was huge with good facilities. Slightly tired decoration and fittings but this is easily resolved. My husband got ill so we ended up spending most of our time at the hotel, we found the room to be comfortable (not the pillows though), room service was great, we ordered food a couple of times and it was probably the best room service food we have had, highly recommend it. As my husband was ill the concierge kindly allowed us a late check out.

We went up to the roof just for the view which was stunning, didn't use the hot tubs.

Location - as it was our first time in toronto I can't judge that well but it seemed to be right in the middle of a lot of homeless shelters. Made the area feel scruffy and bit alarming passing interesting characters around the area. We walked the wrong way down Dundas once and the area was a dump, we blatantly got followed by a suspicious looking woman who obviously stopped when we we turned around and then walked back. Other than that, if you go the other way you seem to hit central toronto pretty quickly.

Breakfast was vast but some of the food tasted and looked a bit cheap.

Despite that, overall the hotel was better than we expected and we would stay here again.

Stayed August 2013, travelled as a couple
Helpful?
Thank The_Georges07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg E, Manager at Grand Hotel Toronto, responded to this review, 19 November 2013
Dear The_Georges07,

Thank you very much for taking the time to share your experience on Trip Advisor. I'm so pleased that we had exceeded your expectations and your first impression with Anderson at the front door was warm and welcoming.

Over the past year and continuing into the new year, we have and will continue to undergo soft good renovations here at the hotel. As you may have noticed, all our guest room hallways, beds, bedding have been updated. In the coming months there are many wonderful, aesthetics changes that will happen.

The_Georges07, we hope to welcome you back during your next travel to Toronto !

Warmly,

Greg
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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tyne and wear uk
Level Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 26 October 2013

Spent two nights at this hotel on a road trip through New York State and Ontario Sept 2013, Suite style hotel, with small kitchen area in room, ideal to chill a beer or re-heat a take away. Good bed and bedding, clean and efficient bathroom.
Shame about the weather when we were there (constant rain) couldn't use stylish roof area with whirlpools and bar.
Buffet breakfast included in price, Parking available in underground car park on site at additional charge (but worth it in my view)
All in all value for money for a city centre hotel but nothing exceptional.

Room Tip: Good views from high floors
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andyTyneAndWearUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg E, Manager at Grand Hotel Toronto, responded to this review, 18 November 2013
Dear andyTyneAndWearUk,

I'm sorry to hear that the weather was a bit less then satisfactory during your stay with us in September. I hope that next time you will have the opportunity to enjoy the roof top amenities !

andyTyneAndWearUk, we hope that we have the pleasure of welcoming you back to the hotel in the very near future.

Warmly,

Greg
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Tampa, Florida
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 22 October 2013

I was really impressed with this hotel. And for once, I have only good things to say! I will list out all the good in point form notes.
- Room was beautiful with comfortable beds, sofa, and wood floors
- Room was very clean
- The entire hotel was very clean, modern and luxuriously decorated
- Self parking rates very reasonable (for Toronto)
- Pool was very nice
- Roof top had AMAZING views with nice hot tubs
- Breakfast buffet was very nice, including the heated outdoor seating area
- Close to all good things downtown Toronto
- Fridge in room
- It was SUCH A TREAT to stay at a hotel in Toronto where the fire alarms were not constantly going off as has been our experience with pretty much all other hotels we've stayed at in the city.
Will DEFINITELY stay here again.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank JetHeller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg E, Manager at Grand Hotel Toronto, responded to this review, 18 November 2013
Dear JetHeller,

Thank you so much for your review and allowing us to be part of your travels to Toronto. It was a pleasure welcoming you to the hotel and we are so pleased that you enjoyed your stay with us.

We hope to welcome you back in the very near future !

Warmly,

Greg
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West Bloomfield, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 October 2013

Stayed at the hotel for a girls weekend and the Grand was wonderful. Our room was on the 12th floor overlooking the city. It was clean, nicely decorated and updated. The hallways were beautiful and so were the rooms. One area had a queen comfy bed with TV and a small hallway with fridge, microwave, sink dishes ect. connected to a small room with a sofa and 2nd TV. Closet space generous, robes provided, safe in room. It actually had a window that could be opened about 6 inches which was wonderful for sleeping. The room was very quiet.
The breakfast was a plus. Eggs, bacon, sausage, potatoes, French toast, fruit, yogurt, bagels,muffins, juices, coffee ect. There was a small bar with TV. Food and drinks were pricey, small house wine, vodka and tonic and 2 apps over $40 but we did not get to the hotel until 10:30 pm and it was nice to have something there. There was always a bowl of apples and pears at the front desk to grab on way in or out
Location. 10 min walk to St Lawrence market on front street. A 15 min walk could get u many places but we used the streetcar much of the time The streetcar stop was a 1 min walk from hotel. Great way to get around as it connected to the subway. It was clean and we felt safe at all times. The Grand is not in the busy downtown area but getting places was easy, and the public transit system is right outside the door.
The staff were friendly and helpful. Forgot prescription drugs back in the states and they directed us to a clinic($65) where a Dr wrote a script to fill at a pharmacy there.
Never went up to the hot tubs or spa. To much to see in Toronto.
I highly recommend The Grand. We booked on Travelocity and paid about $180 per night which included the breakfast. Great find!

  • Stayed October 2013, travelled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Karla W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg E, Manager at Grand Hotel Toronto, responded to this review, 14 November 2013
Dear Karla W,


Thank you so much for staying with us during your travel to Toronto, it was a pleasure welcoming you for your girls weekend!

We hope that we have the opportunity to welcome you back to the hotel in the very near future !

Warmest Regards,


Greg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Breton Island, Canada
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 19 October 2013

We had a wonderful stay at the Grand Hotel the weekend of Oct.12. We arrived at 8:30 AM and left our luggage until check in. Arrived back at noon and was able to check in early. Lovely King size Deluxe with separate area with couch and TV. Sofa bed in couch. Good size room and bathroom.
There are 2 hot tubs on the roof with fantastic vies of Toronto.... Postcard worthy!! Swimming pool is beautiful, salt water as well. The change rooms have swim suit dryers that spin your swim suit dry in about 30 seconds...
Breakfast is included. Scrambled eggs, bacon, sausage, French toast along with a variety of fruit and cereals...
Staff were friendly and helpful. All round a very pleasant stay and we highly recommend the. Grand Hotel!!

Room Tip: South facing rooms have a great view!
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Derbs1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg E, Manager at Grand Hotel Toronto, responded to this review, 2 November 2013
Dear Derbs1,

Thank you for your review and staying with us during your travel into Toronto! Its warming to see that you had such a great experience and that you would highly recommend us to friends and family.

Derbs1, we do hope that we will have the welcome to welcome you again in the very near future !

Warmest,

Greg
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n tonawanda
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 18 October 2013

We stayed here for 2 nights. Hotel is centrally located in Downtown Toronto. Easy walk to many places within the downtown area. Subway stations nearby. As for the hotel it was more of a suite setup than a normal hotel room. The suite itself was fairly clean, bathroom was on the small side. Free buffet breakfast that was good. Staff great on all levels. All in all a good place to stay.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank iecNTonawanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg E, Manager at Grand Hotel Toronto, responded to this review, 2 November 2013
Dear iecNTonawanda, It was a pleasure welcoming you to the hotel and thank you so much for staying with us. We are so pleased that you enjoyed your stay with us.

We hope that we will have the pleasure once again to welcome you very soon !

Warmly,


Greg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canada
Level Contributor
57 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 18 October 2013 via mobile

Great hotel! Our room was amazing - very spacious and they have us a free upgrade. Very clean and stylish. Also walking distance to the Eaton Centre, which is a perk! Also, can't beat free buffet breakfast :)
Staff were VERY friendly! Most definitely will stay again!

Stayed October 2013, travelled on business
Helpful?
Thank dancing_queen87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg E, Manager at Grand Hotel Toronto, responded to this review, 2 November 2013
Dear Dancing_queen87,

Thank you for choosing us as your home away from home during your trip into the city, it was great to welcome you and Thank you for sharing your great review with others !


Warmly,


Greg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel Toronto

Property: Grand Hotel Toronto
Address: 225 Jarvis Street, Toronto, Ontario M5B 2C1, Canada
Region: Canada > Ontario > Toronto > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Toronto
#13 Spa Hotel in Toronto
#14 Romantic Hotel in Toronto
#17 Luxury Hotel in Toronto
#20 Business Hotel in Toronto
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Hotel Toronto 4*
Number of rooms: 177
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo, Agoda, Travel Republic (UK), TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Grand Hotel Toronto reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Toronto Grand Hotel

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