We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (2,229)
Filter reviews
2,229 results
Traveller rating
1,120
743
213
82
71
Traveller type
Time of year
LanguageAll languages
More languages
1,120
743
213
82
71
Show reviews that mention
All reviews music videos citrus restaurant rooftop terrace hot tub on the roof eaton centre jarvis street breakfast buffet indoor pool homeless people home fries small kitchenette two bedroom suite st lawrence market the sofa bed sitting area shuttle service yogurt
Filter
Updating list...
1,330 - 1,335 of 2,229 reviews
Reviewed 3 December 2013

I don't usually review hotels but this hotel was great. The location was great and the shuttle service was a nice bonus. Me and my mom loved the view of the city from atop the hotel and relaxing in the hot tubs up there too. The indoor swimming pool was also neat. The breakfast here was also good and had a nice selection. We also liked having the kitchen area our room.The Staff here was friendly and very helpful as were the shuttle drivers. Overall the price here at the Grand Hotel was very reasonable and if I ever come back to Toronto I would definitely come back here.

Stayed: June 2013, travelled with family
2  Thank Tony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg E, Manager at Grand Hotel & Suites, responded to this reviewResponded 13 December 2013

Dear Tonybalcony1,

Thank you very much for taking the time to review our hotel during your trip into Toronto- It was a pleasure welcoming you and your mother!

Tonybalcony1, we look forward to welcoming you back to the hotel in the very near future !


Warmly,


Greg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2013

Great location,walking distance from the St Lawrence Market and the Eaton Center. Easy to hop on a streetcar to anywhere from this location. I can't say more about the friendliness and helpfulness of each and every staff member there. The room had an amazing view and we loved the fridge/microwave/sink "kitchen" area. Breakfast was plentiful and cheerful ambiance both Sat and Sun mornings

  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Tina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg E, Manager at Grand Hotel & Suites, responded to this reviewResponded 28 November 2013

Dear CNMTLo,

Thank you very much for sharing your great experience with others! I'm so pleased that our service exceeded your expectations and I hope we have the opportunity to welcome you to the hotel in the very near future !


Warmly,


Greg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2013

This hotel has nice rooms and a slick roof-top patio with hot tub an movie screen. So cool in the summer after attending one of TORONTO's many festivals. The area is a bit sketchy, and the prices are decent.

  • Stayed: July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank myabear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg E, Manager at Grand Hotel & Suites, responded to this reviewResponded 28 November 2013

Dear myabear.

Thank you very for sharing your review with others and allowing us to be part of your stay downtown !

We hope to welcome you back to the hotel in the very near future !

Warmly,

Greg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2013

The Grand has nice rooms, great staff, good gym and pool and good breakfast (although the scrambled egg was so uniform it must be made from the powdered variety, plus no fried eggs on offer). Bar is expensive, but you can expect that.
The hotel is in the eastern part of the downtown area, so you must go west when you go out for the evening - there are enough "wino"s in the area of the hotel without going east and looking for more.

  • Stayed: November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank LondonMikeS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg E, Manager at Grand Hotel & Suites, responded to this reviewResponded 28 November 2013

Dear LondonMikeS,

Thank you very much for sharing your review. We are so pleased that you enjoyed your stay with us and you had the opportunity to take advantage of the amenities that we have to offer, including our breakfast which is included in our room rates. I will be sure to share your comments and recommendations about the eggs- The scrambled eggs that we serve are farm fresh Canadian Grade A Eggs! We pride ourselves on our extensive selection and we aim to have an option on the buffet that will please everyone's pallet.

LondonMikeS, It was a pleasure welcoming you to the hotel and I look forward to welcoming you back in the very near future !

Warmly,

Greg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2013

My friend and I chose the Grand Hotel as a base from which to explore Toronto.

When we booked it, it was rated #20 on here, however we believe it should be no. 1.

It is located in a very convenient location, ideal for downtown, the bus terminal, the eaton centre and the airport express pick up / drop off.

On arrival we were made welcome by Katherine at Reception who offered us a suite for a small upgrade fee which was well worth paying. The suite provided us a bedroom each, a living room/ kitchenette, a bathroom and quiet balcony. This hotel offers guests more extra touches than most, eg large hot tubs on the roof overlooking the city, free wifi, a business centre with printers, ideal for when you have to check in online and print, boarding passes prior to departure and the cosiest much appreciated touch was the provision of bath robes. All of this provided us the perfect quiet sanctuary away from the hustle and bustle of the busy city outside.

We were conveniently located on level 2 which is the same level as the gym facilities.

The pool area was clean, warm and a delight to swim in every morning.

At Breakfast a wide choice of food was offered served buffet style, enabling guests to help themselves.

During our 5 night stay, the hotel and staff couldn't do enough to help or assist. We were even offered a lift by the hotel shuttle service, which was much appreciated.

We only found one Negative during our stay and that was the rude female restaurant manager, Danielle, her attitude simply does fit in with the ethos of this business which is obviously to provide excellent customer service from all departments. This aside, the hotel and all remaining staff deserve a huge thank you for making our stay in Toronto a pleasurable one and if we ever return, we would stay there again without hesitation, Thank you.

Room Tip: Pay the extra and upgrade to a suite.
  • Stayed: November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Lindsey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg E, Manager at Grand Hotel & Suites, responded to this reviewResponded 27 November 2013

Dear Lindsey M,

Thank you so much for your detailed review and your very kind comments recommending that we be number 1 on Trip Advisor, we agree with you :)

We strive to provide all of our guests a 'home away from home ' experience while staying at the hotel and based on your review, I'm pleased that we were able to provide this to you and your friend during your stay !

I will be sure to share your positive and constructive comments regards to our noted staff members as we take comments like these with the greatest importance to always ensure we are providing the highest level of service.

Thank you so much for staying with us and we hope to welcome you to the hotel in the very near future !

Warmly,

Greg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews