I am writing my review a little more than 3 months after our stay but figured it was better late than never. I had very high expectations for The Grand based on the positive reviews I read prior to booking; these expectations had diminished before I completed my stay here.
I had booked a room through Expedia for the night of January 18th. When I arrived, I went up to the room to find I received a Queen size bed room as opposed to the King size bed. I knew there was a chance I would be getting either but simply figured we would be put in a King size bed room if there was one available. The room I was originally given didn't even appear to have a clean bathroom either, with hair all over the floor and in the shower. I had called down to the front desk asking to be switched to a King size room, which seemed to not be an issue. Upon arriving back in the lobby I was told it would be 10 minutes to figure out a room switch, so I waited in the lobby. After about 20 minutes and not seeing anyone checking in, which would've been more understandable, I returned to the desk to ask the young woman if it would take much longer as we had dinner reservations. She did not seem very pleased that I was asking and then suddenly passed me room keys. I was confused that if she had already found a room why I had been still sitting there waiting 20 minutes later. Once I got up to the different room, I found out the toilet was continuously running; there was a problem with the flusher and it had to be jiggled around after each use in order for the toilet tank to fill back up. At this point I was just thankful to be in the room with the larger bed that I just left that issue. I wanted to write and express these things as I expect more from a hotel that normally has such high standards, especially when you are paying that amount to stay.
I hope that other people do not have to go through the experience I did at The Grand. Not impressed.
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- Also Known As:
- Toronto Grand Hotel
- Grand Hotel Toronto