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Grand Hotel & Suites
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  • Breakfast included
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Reviews (2,138)
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1,190 - 1,195 of 2,138 reviews
Reviewed 22 May 2014

We had two families converge at the Grand Hotel for over a week. We were looking for a hotel that would suit upscale adult tastes and kids. The rooms were efficiently laid out and the decor & hardwood floors were pleasant. We did have the lake view on floor 14. i did not find the hotel to be noisy in the least, although we were farther from the elevators and may have missed some noise for that reason. The free breakfast & free wifi were extremely helpful resources. The restaurant, Citrus, must have some very talented chefs, as they served extremely good adult menu options (rabbit, fish, etc). The mixologists receive high marks, as well.

Notes for families: The refrigerator and space for snacks was extremely helpful. It was nice to have the option to make coffee in the room if the kids were still asleep & not ready to go to breakfast. The indoor pool was great. The staff was exceptionally pleasant This hotel is better for those who plan to have a car. If you walk, make sure you are heading north on Jarvis.

Room Tip: Higher floor, lake side, far from the elevator
  • Stayed: May 2014, travelled with family
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2  Thank thedoms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg E, Manager at Grand Hotel & Suites, responded to this reviewResponded 4 June 2014

Dear Thedoms,


Thank you for your wonderful review of your stay with us. We are glad to hear that everyone enjoyed the hotel, from the adults, to the children and that the food was enjoyable in Citrus. We pride ourselves on offering great service, good food, and a comfortable stay for everyone. It is good to hear that the amenities in the room were also to your liking and helped make your stay easier. Hopefully you were able to take advantage of the facilities such as the pool and roof top terrace—if not, you must come back in the future to utilize them!


Warm Regards,
Greg

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Reviewed 20 May 2014

My boyfriend and I happen to stumble upon this hotel, and were pleasantly surprised! This hotel is in a great location, a 5 minute walk to Dundas Square and the Eaton's Centre. The rooms are very spacious and come with a mini kitchenette, equipped with a fridge, microwave and sink. The best part of this hotel is the underground saltwater pool (located below the lobby) and the awesome hot tubs pools and loungers on the rooftop. At night they stream music videos on the hotel rooftop so you can enjoy a drink on the patio or in the hot tub. The service and value of the hotel, were exceptional. The complimentary breakfast was also fantastic. There is also a complimentary shuttle you can take during the week (not available on weekends), but it will take you pretty much anywhere in the downtown core, which is especially handy for tourists. The room service was also fast and phenomenal. No complaints, only glowing recommendations for the Grand Hotel. We will definitely be staying there again!

Room Tip: Higher floors provide a wonderful view of the Toronto skyline.
  • Stayed: May 2014, travelled as a couple
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6  Thank WorldTravelingGypsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg E, Manager at Grand Hotel & Suites, responded to this reviewResponded 30 May 2014

Dear WorldTravelingGypsy,
Thank you for your enthusiastic review of The Grand and your stay. It is great to hear that you were able to take advantage of all of our facilities and amenities during your stay! The best reviews are the well rounded ones and you definitely gave a well-rounded review! Your glowing recommendations are well received and will be pass on to our staff to illustrate their hard work has merited another great stay and amazing review. We hope to welcome you back warmly to the hotel sooner rather than later!

Warm Regards,
Greg

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Reviewed 19 May 2014

Higher end hotel for middle of the road pricing....impressive!

The hotel is in downtown Toronto and is within walking distance of many restaurants, services and the Hockey Hall of Fame.

Check in was very smooth, and the room is huge, it has a mini-kitchenette are with a large fridge, microwave and sink. The rooftop patio is amazing, with two hot tubs, music and a screen against the side of the building, awesome views of the city and chairs for relaxing. The indoor pool if gorgeous, the pool area has many chairs, and is warm and humid.

The complimentary breakfast was great, with a large selection of food.

The bellman will get a towncar to the airport for you at a flat rate of $60.

Overall, an awesome experience. Would definitely stay again.

Stayed: May 2014, travelled as a couple
3  Thank Travel11223344
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg E, Manager at Grand Hotel & Suites, responded to this reviewResponded 30 May 2014

Dear Travel11223344,
Thank you for your glowing review of the hotel and your stay. Our guests always enjoy the many amenities that we have to offer including the rooftop terrace and hot tubs with the projection screen, a unique amenity in Toronto. We always enjoy reading what our guests enjoyed the most about their stay and your review highlights many of our facilities including the two-storey, salt water pool, and the roof top. We are very happy that you enjoyed your entire stay with us and will come back to stay with us again. We hope to welcome you back warmly in the near future!

Warm Regards,
Greg

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Reviewed 19 May 2014

The Grand Hotel was recommended to me by a friend and she was absolutely right for me as a solo female traveller. I am so glad that I chose this fabulous hotel for my visit to Toronto. It is a lovely hotel, the staff were so friendly and helpful. Nothing was too much trouble. Everything about this hotel was fabulous with its fitness facilities, pool and hot tub on the roof. The breakfast was excellent with ample choice and the hot food was hot! The room was spacious with a sitting area, small kitchen with coffee machine and microwave, lovely comfy King Size bed and two TVs! Wi fi is free all over the hotel which is a bonus. I would definitely go back.

Room Tip: If you can stand heights the upper rooms give a beautiful view of the city.
  • Stayed: May 2014, travelled solo
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2  Thank JRLUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg E, Manager at Grand Hotel & Suites, responded to this reviewResponded 30 May 2014

Dear JRLUK,
Thank you for your wonderful review of your stay with us. We are happy to hear that we made your stay that much more perfect with our welcoming staff, amenities, and complimentary breakfast buffet. We pride ourselves on offering the best to all of our guests whether they are solo travelers to large families. We hope in the future that we can welcome you back warmly to the hotel!

Warm Regards,
Greg

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Reviewed 16 May 2014

I held a small intimate birthday celebration for a friend, and had 4-6 friends over to celebrate and had a wonderful time. I stayed in the ambassador suite, which was PERFECT for space. The bi-level is a beautiful space where the bedroom is separate from the rest of the room upstairs. The kitchen was wonderful as I was able to prepare dinner for the few individuals that stayed and the front desk and doormen were super friendly and well mannered.

I have definitely recommended this location to friends and family, and their breakfast was the best in the city. I did not get a chance to experience their pool but I will definitely stay here again, and I am can't wait!

Room Tip: The buffet breakfast has a GREAT variety and it's the best in the city.
  • Stayed: December 2013, travelled with friends
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2  Thank Fattums B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg E, Manager at Grand Hotel & Suites, responded to this reviewResponded 30 May 2014

Dear Fattums B,

Thank you for your glowing review of your stay with us! We are happy to hear you enjoyed your birthday celebration and that the Ambassador Suite was to your liking. Guests that stay in the Ambassador like it’s large space and grandeur. Thank you, as well, for recommending us to friends and family—word of mouth is the best recommendation we can receive! We hope to welcome you back warmly in the future so that you may utilize the pool and other amenities!

Warm Regards,
Greg

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