We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Amazing Experience!!!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Grand Hotel & Suites
Ranked #26 of 137 Hotels in Toronto
Certificate of Excellence
Reviewed 4 August 2014

The hotel was fab from start to finish! I was only out of the cab when someone was there to take our bags which we had a lot of due to moving to Canada. The hotel were aware that it was our honeymoon so they upgraded our suite to a cityview and gave us a little gift. Anything we asked for it was done in a timely manner. The pool was gorgeous and the hot tubs on the roof were amazing especially at night time where they had a cinema size screen playing music videos. The breakfast was nice as well. I would definitely recommend it to others. Great location as well.

Room Tip: The suites with little kitchens are the best as it provides a couch with a second tv
See more room tips
  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Anne-Marie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg E, Manager at Grand Hotel & Suites, responded to this reviewResponded 10 September 2014

Dear Anne-Marie D,

What a stunning review- thank you very much for sharing ! We are so delighted to read about your experience with us and look forward to welcoming you back very soon !


Warmly,


Greg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (2,042)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,051 - 1,057 of 2,042 reviews

Reviewed 3 August 2014

This property was very clean and inviting. The staff was very friendly and attentive. They helped us out tremendously and even gave us a free upgrade to a room with two queen sized beds, even though that is not what we booked. The rooftop patio and hot tubs were gorgeous and gave outstanding views of the city skyline. The free breakfast buffet was quite good and consisted of scrambled eggs, French toast, bacon, home fries, cereals, juices, coffee, bagels, croissants, muffins, and breads. Again, the staff was great!

The only negative is the fact that there is a Salvation Army shelter/Half Way house across the street. This led to there being a TON of homeless looking people in the immediate vicinity. Almost all of them kept to themselves and didn't bother anyone but it does detract a lot from the neighborhood, especially since you will probably be walking around quite a bit.

The location within the city was great as well because you were so close to excellent shopping, dining, and recreation areas. Top attractions are only a short walk away.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank Lpd56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg E, Manager at Grand Hotel & Suites, responded to this reviewResponded 10 September 2014

Dear Lpd56,

It was a pleasure having you at the hotel during your stay. We are delighted that you enjoyed the hotel and all of the offerings- making it your home away from home.

Thank you for your 4 star review and we hope to welcome you back to the hotel soon !


Warmest Regards,


Greg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2014

I stayed in the 18th Floor and probable the most expensive room. The rooms are very clean and spacious but the quality of the walls are so weak that even if some one snitch in other room, you can hear it in your room. In fact the partition of rooms is not made of concrete but plywood.If some guest slams their door, the mirror & picture frame in my room start shaking. You can even hear people walking by your room and chatting... For a light sleeper, this hotel will be a desastres.

Stayed for 4 night but not even once they changed the breakfast.. Terrible breakfast. Wifi is so poor that to load a page, it takes forever. When I made complaint to the reception, i was told that the hotel is running on high occupancy and because of the heavy uses the internet is slow.

  • Stayed: August 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
2  Thank RickySaikia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg E, Manager at Grand Hotel & Suites, responded to this reviewResponded 8 September 2014

Dear RickySaikia,

Thank you very much for sharing your experience with others. We are sorry to read that your stay with us was less then satisfactory. Comments from our guests are vitally important to us as we always strive to exceed expectations and improve when needed.

I hope that you would consider us once again should your travels bring you back to Toronto.


Warmest Regards,


Greg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2014 via mobile

The hotel surpassed all our expectations. Staff so helpful couldnt do enough. Hotel facilities outstanding. Doormen very very helpful. Location ideal cannot fault this place on anything. Made a fantastic holiday perfect.

Stayed: July 2014, travelled with family
3  Thank Suzanne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg E, Manager at Grand Hotel & Suites, responded to this reviewResponded 8 September 2014

Dear Suzanne T,

We are so pleased that you enjoyed your stay and that we had surpassed your expectations. I will be sure to share your great comments with all of our staff that assisted though-out your stay !

We hope that we have the pleasure of welcoming you to the hotel in the future !


Warmly,


Greg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2014 via mobile

The Grand Hotel strikes the right balance. Great service without being too over the top. It's a great place for families to stay, without losing a level of luxury that it adults expect. My 14 year old said staying there was the best vacation he ever had. My only regret is not choosing to stay longer.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Maceystars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg E, Manager at Grand Hotel & Suites, responded to this reviewResponded 8 September 2014

Dear Maceystars,

What great comments from your stay, Thank you for sharing ! We are proud that you have enjoyed our understated elegance & all our offerings- catering to children and adults !

We look forward to welcoming you back to the hotel !


Warmly,


Greg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014 via mobile

We stayed at the grand for 2 nights. The hotel is in good location. The room was very spacious with excellent views.
2 things we didn't like. The Wi fi was either painfully slow or didn't work at all. I complained and was told that a technician would look it. Nobody did anything.
The other thing was the pool. Too much clorine. We walked in and were hit with the heat and the clorine smell. We walked out after 3 minutes.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank cromansydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg E, Manager at Grand Hotel & Suites, responded to this reviewResponded 8 September 2014

Dear Cromansydney,

Thank you very much for staying with us and your comments regards to the WIFI and the chlorine smell. In the past 3 weeks we have been very busy installing a new WIFI system to allow for a more reliable Internet service for our guests in the hotel. Of course, still offering this as a complimentary feature for all. I will be sure to inform our Maintenance department of the heavy Chlorine smell from our indoor hot-tub which is located beside our salt water pool. Our hot-tub is Chlorined to ensure Health and Safety guidelines are met.

Cromansydney, we hope to welcome you back to the hotel in the near future !


Warmly,


Greg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014

We reserved a block of rooms at this hotel for our daughter's wedding - it was very close to the wedding venue (Berkeley Fieldhouse) and offered suites, which was important as the bride and bridesmaids were getting hair and makeup done at the hotel prior to the wedding.

We stayed the night before and the night of the wedding and cannot say enough about the quality of this hotel. The staff was beyond accommodating, the hotel upgraded the bride and groom to an amazing two story room, and the night before the wedding, sent up chocolate covered strawberries for the bride and bridesmaids. They have a lovely outdoor patio (as well as inside space) to enjoy the delicious complimentary breakfast and two rooftop hot tubs and a massive screen where they display music videos while you relax in the hot tubs. We didn't get a chance to use the indoor salt water pool. The rooms are outstanding with very comfortable beds and premium linens.

From the moment I first contacted the hotel to discuss a wedding block (they were hands down more flexible and accommodating than any of the other five hotels I contacted in the area), to allowing members of the bridal party to check in early the morning of the wedding, to checkout at noon the day after the wedding we were continuously impressed with everything about the hotel and would recommend it to anyone looking for an above average hotel at very reasonable prices.

Room Tip: We visited several rooms as there were a number of friends/family staying for the wedding and all th...
See more room tips
  • Stayed: July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
2  Thank dc10gc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg E, Manager at Grand Hotel & Suites, responded to this reviewResponded 8 September 2014

Dear dc10gc,

What a stunning review and Thank You for sharing your experience with others. We pride ourselves in the level of service and attention to detail that we provide and based on your review, its evident that we are hitting all the correct notes.

Thank you for allowing us to be part of your daughters special day !


Warmly,


Greg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Toronto hotels
Downtown
DoubleTree by Hilton Hotel Toronto Downtown
Downtown
The Omni King Edward Hotel
Downtown West
Fairmont Royal York
Fairmont Royal York
#21 of 137 in Toronto
3,684 reviews
Show Prices
Show Prices
Show Prices
Downtown West
Residence Inn Toronto Downtown/Entertainment District
Downtown West
Delta Hotels by Marriott Toronto
Downtown West
One King West Hotel & Residence
Show Prices
Show Prices
Show Prices

Been to Grand Hotel & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Hotel & Suites

Address: 225 Jarvis Street, Toronto, Ontario M5B 2C1, Canada (Formerly Grand Hotel Toronto)
Region: Canada > Ontario > Toronto > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Toronto
#7 Luxury Hotel in Toronto
#9 Family Hotel in Toronto
#14 Romantic Hotel in Toronto
#20 Business Hotel in Toronto
Price Range: £129 - £292 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel & Suites 4*
Number of rooms: 177
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Expedia, TripOnline SA, Hotels.com, Evoline ltd, HotelsClick, Ebookers, getaroom.com, Cancelon and 5viajes2012 S.L. so you can book your Grand Hotel & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Toronto Grand Hotel
Grand Hotel Toronto

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing