If you are a business owner and want to show your employees on how NOT to treat your clients, Montecassino Hotel is the perfect place. This has got to have been the worst reception I have ever had. I booked my stay on easytobook.com, only to be told that there was no reservation in my name. The person at the reception was so sure that they did not use that booking service, and that after 2 years of working there, she was aware of all the hotel's procedures. Anyhow, I show up with printed proof, iphone proof and even asked her to go on the site to verify and she still doubted me. She told me I had to pay again if I wanted to stay there which I refused. Incredible!!! Finally, she contacts expedia and is informed that they manage the easytobook site and they confirm my reception. Once agsin, rude as ever, she does not even apologize.
Next...room is disgusting. Almost as bad as the receptionist.
I have a very high tolorence to rudeness as dirt, but Montecassino really went over the limit.
Do yourself a favor and avoid staying at Montecassino.
I really should have listened to my wife.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Expedia, Hotels.com, TripOnline SA, Cancelon and Evoline ltd so you can book your Montecassino Place Suites Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Montecassino Place Hotel North York