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“Lovely staff makes up for dated hotel.”

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Chelsea Hotel, Toronto
Ranked #59 of 132 Hotels in Toronto
Dublin, Ireland
Level Contributor
36 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Lovely staff makes up for dated hotel.”
Reviewed 26 July 2011

Had a problem with my newly rented apartment on arrival from Dublin and needed to find hotel accommodation quickly. The cab driver took us to the Delta Chelsea. The front lobby facade is impressive, but the lobby was incredibly busy. Free WiFi in the lobby ensures the place is packed full of smart phone and computer users.

At the desk, Jonathan helped us book a kitchenette room and has to be commended. He was very friendly and took the time to ensure we were comfortable and sorted with the huge amount of luggage and baby we had with us. He recognised us a few days later as well and inquired about our stay which was a very nice touch.

The hotel has exits on each side practically, and is very central. The rooms are very dated, but goodness, the bed was just so so comfortable! The kitchenette was old and not very pleasant to use, but it did the job.The balcony railings were all rusted and the whole place looked like it needed a fresh coat of paint.

The adult pool was lovely, and affords a great view of the sunset over Toronto. Very peaceful indeed, and they have a swimsuit dryer in the changing rooms as well.

The wonderful staff made up for all the negatives and I would certainly book here again should the need ever arise again.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank sgkhoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosaDeltaChelsea, Manager at Chelsea Hotel, Toronto, responded to this review, 28 July 2011
Dear Valued Guest

Thank you for taking the time to review us. I was so glad to hear Jonathan made all the difference in making your stay memorable. I am sorry for the disappointment you felt in the room, and am happy to inform you we have renovated the lower floors, which include the kitchenette rooms on those floors. I have sent your feedback to our rooms Division to review your concerns.

We hope to welcome you back.

Sincerely,

Rosa Ramirez
Guest Experience Specialist
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5,883 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
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English first
Madison, Connecticut
1 review
Reviewed 25 July 2011

I stay at the Delta hotel 3 to 4 nights a month for Business purposses , I have always been very pleased with their accomidation . The staff are very friendly and helpful.
The rooms are always clean and quite , and an outstanding hotel shuttle between hotel and airport ,

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank iceman46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosaDeltaChelsea, Manager at Chelsea Hotel, Toronto, responded to this review, 28 July 2011
Dear Valued Guest

Thank you reviewing us and for your continued loyalty. We are so glad to hear your continue to return due to the staff and comfort of the rooms.

We look forward to welcoming you back.

Sincerely,

Rosa Ramirez
Guest Experience Specialist
Delta Chelsea Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oceanside, California
Level Contributor
4 reviews
4 hotel reviews
Reviewed 25 July 2011

The Hotel Delta Chelsea is downtown, one half block from Yonge Street. It is the last stop on the Airport Express bus from Pearson Airport and the first stop to Pearson Air-port on the Airport Express bus. Also, the hotel is conveniently located to restaurants, shops, and the bus/subway system.

The rooms are modern and clean and the hospitality is excellent. The hotel is popular with families.

  • Stayed July 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ferraridin0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TorontoJon, Manager at Chelsea Hotel, Toronto, responded to this review, 26 July 2011
Dear Valued Guest,

Thank you for taking the time to write this review. We look forward to your return.

Jonathan Holliwell
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 25 July 2011

Hotel Location is very good as its literally on the Yonge & Dundas Street. The rooms are good and its one of the largest hotels in Toronto. They liked to be called as Family Hotel as its very famous for families. Wi Fi is free in the lobby area which is really nice. Check in good and the staff are helpful and attentive. The Breakfast is good however the meat in all kept in one shelf which is not good for people who dont like bacon etc. However the spread was very nice and the restaurant staff were also very good.

There is very nice Swimming pool with slides for the clients to enjoy which is a bonus.

Loads of Indian restaurants around and lot of shopping places around as well as you are on Yonge Street.

The only negative is a Strip bar across the hotel called Zanzibar. However its very safe at the hotel and they dont cause any trouble.

Overall recommend this hotel.

  • Stayed June 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Adnansamir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosaDeltaChelsea, Manager at Chelsea Hotel, Toronto, responded to this review, 28 July 2011
Dear Valued Guest

We are so glad to hear you enjoyed everything from the meals, location, and hospitality while staying with us.

We hope to welcome you back soon.

Sincerely,

Rosa Ramirez
Guest Experience Specialist
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milton, Ontario
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 July 2011

I wish I could say we stayed here while on vacation but we needed a place to stay before a family member underwent surgery the following day at Toronto General Hosp. The hotel is right downtown between Yonge and Bay St.'s, accessible to great shopping, restaurants, theatres, subway and the big three hospitals. The price ranges from $99 and up. Ask for a newly renovated room as I hear that the older ones can be disappointing. Our room had a balcony door that would only open partially but it allowed fresh air. Windows that open is something a lot of hotels don't have anymore. We booked well in advance and still were disappointed that they couldn't accommodate our request for adjoining rooms and not even in the same tower. I read that they have ensuite kitchenettes for longer stays, which would help cut the cost of eating out. When booking, I suggest searching / comparing sites as TRIPADVISOR for deals (there are LOTS of them), and even the hotel website itself for promotions but if you or a family member are staying here because of hospital appointment, with a Dr.'s note, the hotel will give you a great discount when booking directly through the Delta. I didn't realize ( and front desk didn't mention) that they accept AEROPLAN cards to accumulate points and in fact, AEROPLAN website has deals for the hotel cost or bonus miles, from time-to-time. As well, showing a CAA (car club) card will get you a possible 10% off. If you mention at the time of booking that you have a Dr.'s note and that you'd like to use their underground parking, they'll discount your parking to $14.00 per day instead of the $24-$29 per day.
The hotel is like a city all to itself. It's hustling and bustling with 3 entrances off major streets, restaurants and pubs, lobby, washrooms and 3 elevators all on the same floor. Limited seating, if you're waiting for someone. The elevators are colour coded to help you locate your hotel tower. We didn't use the many hotel amenities (check their website for their extensive list including babysitting, kids club, pet allowances, free wii-fi in lobby, shuttle service to and from airport...) but we thoroughly enjoyed the adjoining restaurant called Bb 33 Bistro & Brasserie. We arrived close to closing time and yet the hostess & waitress were very pleasant and accommodating. When they heard of the upcoming surgery, one of the desserts was free of charge..their gesture of good luck and best wishes. We will stay here again.

Room Tip: (see above)
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  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Ansel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TorontoJon, Manager at Chelsea Hotel, Toronto, responded to this review, 26 July 2011
Dear Valued Guest,

Thank you for taking time to write this review. We do have plenty of discounts and packages available, and offers change all the time.

We are always proud to offer discounts to those who are staying with us while spending some time at the local Hospitals. This is just one way we try to give back to our local community.

The Kitchenette's are great for long stays or families.

We look forward to seeing you again.

Jonathan Holliwell
Director of Rooms
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Port Rexton
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 July 2011

This hotel wasn't for couples but more for families and definately in need of a few upgrades.

Room Tip: Ask for newly renovated room floor in the shorter of the two towers --
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  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank lockePortRexton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosaDeltaChelsea, Manager at Chelsea Hotel, Toronto, responded to this review, 28 July 2011
Dear Valued Guest

Thank you reviewing us, and for your feedback. Although we are known for being a family friendly hotel, we also make every effort to accommodate all our guests. We do offer an adult only pool, hot tub, and fitness facility on the 27th floor, and offer romance packages, and have a high end Bistro and Brassiere, BB33. I am sorry we did not meet your expectations and hope you allow us the opportunity to showcase the service we are known for.

Sincerely,

Rosa Ramirez
Guest Experience Specialist
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Toronto hotels

Montreal, Canada
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 July 2011

Well situated hotel. As there is no WiFi in the rooms, the lobby is packed with people and their computers. The wallpaper in our room was peeling at the seams and so yellowed. I want to mention that the maintenance staff and the plumber retrieved my earring from the bathtub drain within an hour of my distress call! Thank you.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank honeybee2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TorontoJon, Manager at Chelsea Hotel, Toronto, responded to this review, 26 July 2011
Dear Valued Guest,

I was sorry to see that your room did not meet our standards. We do have a quality check program, and the wallpaper deficiencies should have been addressed before you checked in.

We are looking at adding WIFI to our rooms (hopefully soon). In the meantime, we do offer High Speed internet in all rooms, and it's free if you join our Delta Privilege program (which is free to join as well).

I was happy to see that our Maintenance team member was able to assist you so quickly.

We do hope to see you again.

Kind Regards,

Jonathan Holliwell
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chelsea Hotel, Toronto

Property: Chelsea Hotel, Toronto
Address: 33 Gerrard Street W., Toronto, Ontario M5G 1Z4, Canada
Phone Number:
Region: Canada > Ontario > Toronto > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #59 of 132 Hotels in Toronto
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Chelsea Hotel, Toronto 3.5*
Number of rooms: 1590
Official Description (provided by the hotel):
Centrally located in the heart of downtown, steps from amazing attractions, businesses and shopping, the Chelsea Hotel, Toronto offers travellers comfortable accommodations at exceptional value. Featuring 1,590 contemporary guestrooms and suites, Chelsea Hotel, Toronto is Canada's largest hotel, delivering warm and reliable service and a variety of accommodation options. All rooms are equipped with technological conveniences and amenities, including basic complimentary WiFi. Whether testing your limits in the well-appointed fitness centre, lapping up the quiet comfort of the Deck 27 indoor pool, or enjoying the Family Fun Zone heated pool with the 130 ft "Corkscrew" waterslide, Kid Centre and Club 33 Teen Lounge, Chelsea Hotel, Toronto guests can choose to exercise their body, relax their mind or take advantage of the family-friendly amenities.Chelsea Hotel, Toronto offers guests a broad choice of dining venues. Experience all-day dining at Market Garden, indulge in a coffee or cocktail at the T|Bar Lounge or embrace the lively vibe in Monarchs Pub, downtown Toronto's hotspot for nightly entertainment. ... more   less 
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Also Known As:
Delta Chelsea Toronto
Delta Chelsea Hotel Toronto
Delta Toronto
Toronto Delta

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