Stayed at the hotel this week as we wanted to see if anything had changed since our last poor visit. Eaton has taken over what was the Delta Chelsea. The reservation was in my wife's name and when I tried to check-in the clerk wouldn't let me. I had to call my wife and have her talk to the clerk before they would let me check in. The clerk, told me she had a room with two double beds for us. I informed her we had reserved a queen. She started to argue with me saying we had requested a queen, but it was only a request and we were getting two doubles. I told her I'm 6'3", why would I ever reserve a double bed. She also said if I wanted a queen or king I would have to pay an extra $30 per night. I finally asked to speak with her manager, she disappeared and came back to say all the managers were in a meeting and I would have to come back later. I told her that was unacceptable and even if the managers were in a meeting someone still had to be in charge. She left again and when she returned said in a very snooty voice that she would need my ID again. She gave me the queen room we had reserved, but was quite curt and anything but friendly the rest of the check-in. There was no sorry for the misunderstanding or we have managed to find you a queen, just a how dare you question me attitude. We have never had this issue at any other hotel we have ever stayed in. There was also no follow up from anyone in management to see if we had been taken care of or to explain the mistake.
The main lobby has been extensively renovated, but it appears the Eaton renovations stopped there. It was the same old, tired room we had experienced with Delta. The balcony was rusty, there was dirt around the edge of the bathroom and in the bathroom corners, the vent in the shower was pulled away from the wall, the fan in the bathroom didn't work, the TV only got about half the channels you would get with any basic cable package and the light on my bedside table was not plugged in and the only way to plug it in would be to move the bed out.
On the good side the bed was comfortable. The clerk we checked out with and the parking attendant were both very friendly. Everything else was just average or below. It is really a shame because only a few years ago this was a great place to stay.
Notes: Parking is $29 per night, this room came with no in room safe, bar fridge or mini bar. The rooms can also be quite noisy as Gerard Street seems to be a route for the nearby St. Mike's Hospital.
- Official Description (provided by the hotel):
- Centrally located in the heart of downtown, steps from amazing attractions, businesses and shopping, the Chelsea Hotel, Toronto offers travellers comfortable accommodations at exceptional value. Featuring 1,590 contemporary guestrooms and suites, Chelsea Hotel, Toronto is Canada's largest hotel, delivering warm and reliable service and a variety of accommodation options. All rooms are equipped with technological conveniences and amenities, including basic complimentary WiFi. Whether testing your limits in the well-appointed fitness centre, lapping up the quiet comfort of the Deck 27 indoor pool, or enjoying the Family Fun Zone heated pool with the 130 ft "Corkscrew" waterslide, Kid Centre and Club 33 Teen Lounge, Chelsea Hotel, Toronto guests can choose to exercise their body, relax their mind or take advantage of the family-friendly amenities.Chelsea Hotel, Toronto offers guests a broad choice of dining venues. Experience all-day dining at Market Garden, indulge in a coffee or cocktail at the T|bar Lounge. ... more less
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- Also Known As:
- Delta Chelsea Toronto
- Delta Chelsea Hotel Toronto
- Delta Toronto
- Toronto Delta