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“Many improvements noticed” 4 of 5 bubbles
Review of Chelsea Hotel, Toronto

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Chelsea Hotel, Toronto
Ranked #58 of 132 Hotels in Toronto
Kingston, Ontario
2 reviews
“Many improvements noticed”
4 of 5 bubbles Reviewed 15 May 2014

I have stayed at this hotel many times as the former Delta Chelsea because of the convenient location and good value but the hotel was getting tired, cleanliness and noise were frequent issues. BUT NO LONGER! I was impressed with the improvements that have been made; from renovations to cleaner rooms, improved service and less noise in the corridors. The great location and value remain making it much better for family or business stays. They still need to work on the food served in the Market Garden: the service is slow and the food was disappointing.

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 809anonymous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review, 27 May 2014
Dear 809anonymous,

Thank you for your review. We are very delighted to learn of your enjoyable stay and the improvements you have noticed since your last stay. We are continually upgraded areas of the hotel and different aspects of our business. Market Garden is one area that we continue to change and update based on our guests feedback, wants and needs. We hope that we will have an opportunity to welcome you back again soon!

Sincerely,

Guest Experience Specialist
Eaton Chelsea Toronto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
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English first
Winnipeg, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 14 May 2014

Loved our stay here. We stayed here because my son was going to sick kids. They gave us a patient rate and were really great with the kids. The rooms were dated yes but everything else made up for that. Really fun kids zone as well, from swimming to crafts. It was great fun.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Northbound2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review, 27 May 2014
Dear Northbound2011,

Thank you for your feedback. We are very pleased to learn of your enjoyable experience while you were here with us. I am pleased that you were able to get the hospital rate and had time to take advantage of the Family Fun Zone. Thank you for staying with us, we hope to welcome you back in the future.

Sincerely,

Guest Experience Specialist
Eaton Chelsea Toronto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 14 May 2014

I have stayed here many times, both before and since the switch to 'Eaton'. I've had a number of quality concerns such as the fact there always seems to be 2 or 3 elevators not functioning and the seemingly constant construction noise, but my last stay was particularly frustrating. As the balconies are under construction, the doors to them don't open. I was in a room with no functioning window AND the door sealed shut. The room was very hot and humid. I called on the 2nd night of my stay to complain and told there was no functioning A/C and no fans available. I then spoke with the front desk on the third day of my stay about this and told that I couldn't move, since there was no guarantee of another room being better and that they would 'try' and find me a fan. I left it with them, only to have another steamy night that night. While the bed was comfortable, the heat and humidity lead to poor sleep. While I like this hotel's location and gym and adults pool, the lack of attention (and seeming lack of CARE) to the most important part... SLEEP means I will not be back any time soon.

  • Stayed May 2014, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank PJ7500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Toronto hotels

New York City, New York
Level Contributor
74 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 14 May 2014

The hotel is pretty old. They are doing a lot of renovations. We had a renovated room, which was pretty nice, not outstanding. Make sure you request a renovated room, it sounds like the old rooms can be pretty bad. They have a good fitness center, and two separate pools for kids and adults. In the kids pool, they have a main pool, and a big hot tub above it where you can watch the kids from. They also have a water slide, which unfortunately was only open on certain days for certain hours, and was not open while we stayed. The food is pretty good. Breakfast is cafeteria, but would prefer a normal buffet. Overall, nice hotel, nice location - close to downtown, subway, Eaton center. I recommend this place if you can get a renovated room.

Room Tip: Make sure you get a new renovated room!
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  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Brad P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review, 27 May 2014
Dear Brad P,

Thank you for your feedback. We are delighted to learn of your experience at the hotel and pleased that you enjoyed your time. During future visits, we recommend checking out the Breakfast Buffet in BB33 and you will not be disappointed. Thank you once again for your feedback. We look forward to welcoming you back.

Sincerely,

Guest Experience Specialist
Eaton Chelsea Toronto
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Kingston, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 13 May 2014

Never again. Bad night of sleep due to road noise on 16th floor. When asked for new room, the system was down so couldn't help. Now standing in line hoping to get a different room. For a supposed luxury hotel doing system update during business hours and having rooms that are very outdated...... I will be looking for a different place to stay next time I'm in downtown Toronto

  • Stayed May 2014
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Kingston_Traveller05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review, 22 May 2014
Dear Valued Guest,

Thank you for your feedback. I apologize that the street level noise was causing a disturbance to your during your stay. I understand the one of managers connected with you and was able to move you to an upgraded room at no extra cost. Our location is very central and located in the heart of the city. I certainly understand that the level of noise is sometimes not expected from those guest not familiar with staying in a downtown location. I hope that you will consider us again when visiting Toronto.

Sincerely,

Guest Experience Specialist
Eaton Chelsea Toronto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winnipeg, Canada
Level Contributor
11 reviews
5 hotel reviews
4 of 5 bubbles Reviewed 13 May 2014

My husband was having day surgery at Toronto General Hospital and being as we were from Winnipeg we were required to stay for 3 nights in Toronto as a precaution. The hospital staff recommended the Eaton Chelsea as it was within walking distance to the hospital. I found the room rates a little pricey but this is Toronto... and nothing is cheap in Toronto.

This hotel is located in a fantastic area. You have a Shoppers Drug Mart, Sobeys, the Eaton Centre, tons of restaurants, etc all within very close walking distance. I was able to load up on groceries at Sobeys and put them in our refridgerator (this was requested from the hotel and provided free of charge, our room did not come with one).

We did not have a renovated room so it was very dated (the wallpaper was peeling, etc) but overall it was a very clean room, comfortable bed, great water pressure, nice flat screen TV, and free Wifi. The bummer for us was that we were confined to the room a lot as my husband was recovering from his surgery so we were kind of bored but the free Wifi definitely helped with that issue. It would have been nice to be able to sit on the balcony but this was closed for repairs. We hadn't known going in that we would even have a balcony so it wasn't hugely upsetting for us.

The hotel has numerous restaurants attached and surrounding it outside so you will not be at a loss for places to eat. To save money we just bought groceries at Sobeys so unfortunately I cannot comment on the food. The one disappointment I had regarding food was that the hotel was not able to provide us with a microwave in our room (we would have paid for this option if it had been available). We would have really have liked to be able to heat our groceries but we made do and didn't let it affect our trip.

Overall, I would absolutely stay at this hotel again!

Room Tip: Ask for a renovated suite or if their balconies are under repair.
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  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HighwayGirl33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review, 27 May 2014
Dear HighwayGirl33,

Thank you for taking the time to provide feedback from your recent stay with us. We are delighted to learn of your enjoyable experiences and thank you for choosing us for your Toronto visit. Our location is paramount for the true shopper, as we are minuets away from Eaton Center Mall and other shopping area's such as YorkVille. During your next visit we encourage you to check out our Kitchenette suites as they come fully equipped with all the comforts of your kitchen at home. We look forward to your next visit and the opportunity to welcome you back.

Sincerely,

Guest Experience Specialist
Eaton Chelsea Toronto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 13 May 2014

Oh my god. What a pitiful place, I've stayed at this place when it was a Delta Chelsea but now that it's a "Eaton Chelsea"... it was absolutely disgusting and made me sick to think about staying at this place again. You could NEVER pay me enough to stay here. First of all, the place was dirty, the windows were covered in what looked like splatters of dirt, the wallpaper was peeling underneath the window and looked like water stains. The room was awful and musky... we tried to turn the A/C on - but it didn't work. The bathrooms were filthy - I didn't even want to take a shower!! The balcony was closed. Please. IF your balcony is going to be closed, you need to inform your guests that it will be. To make matters worse, the room was so musky and stuffy that I literally felt trapped in a room without any proper air circulations. The bathroom fan didn't work.... so when someone was taking a shower, the entire room would be moist and damp.

The elevators were filthy with empty beer cans and gum stuck to the wall. If you wanted to pick a dingy, disgusting and outdated hotel to die in, this would be an excellent choice.

I tried to complain to the front desk and asked VERY nicely to be moved, they didn't give a flying hoot and told me they were all booked up and there was nothing they could do.

Stay Far Away.

Room Tip: Stay Far Away!!
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  • Stayed May 2014, travelled with friends
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank patches432
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review, 27 May 2014
Dear Patches432,

Thank you for your feedback. We are truly sorry to learn of the disappointment you experienced during your stay with us. We have programs in places ensure cleanliness and condition of our rooms. I apologize this failed in this instance. Please contact one of our managers through the "contact us" section of our webpage as we hope to resolve these discrepancies and hopefully have you back for a truly memorable experience.

Sincerely,

Guest Experience Specialist
Eaton Chelsea Toronto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chelsea Hotel, Toronto

Property: Chelsea Hotel, Toronto
Address: 33 Gerrard Street W., Toronto, Ontario M5G 1Z4, Canada
Phone Number:
Region: Canada > Ontario > Toronto > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #58 of 132 Hotels in Toronto
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Chelsea Hotel, Toronto 3.5*
Number of rooms: 1590
Official Description (provided by the hotel):
Centrally located in the heart of downtown, steps from amazing attractions, businesses and shopping, the Chelsea Hotel, Toronto offers travellers comfortable accommodations at exceptional value. Featuring 1,590 contemporary guestrooms and suites, Chelsea Hotel, Toronto is Canada's largest hotel, delivering warm and reliable service and a variety of accommodation options. All rooms are equipped with technological conveniences and amenities, including basic complimentary WiFi. Whether testing your limits in the well-appointed fitness centre, lapping up the quiet comfort of the Deck 27 indoor pool, or enjoying the Family Fun Zone heated pool with the 130 ft "Corkscrew" waterslide, Kid Centre and Club 33 Teen Lounge, Chelsea Hotel, Toronto guests can choose to exercise their body, relax their mind or take advantage of the family-friendly amenities.Chelsea Hotel, Toronto offers guests a broad choice of dining venues. Experience all-day dining at Market Garden, indulge in a coffee or cocktail at the T|Bar Lounge or embrace the lively vibe in Monarchs Pub, downtown Toronto's hotspot for nightly entertainment. ... more   less 
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Also Known As:
Delta Chelsea Toronto
Delta Chelsea Hotel Toronto
Delta Toronto
Toronto Delta

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