We booked 8 nights at this hotel for a visit to Toronto to see family. I'm 5 months pregnant and hoped the central location would make life easier for us. I brought a pillow from home to help me sleep and it went missing from our room on the second day of our stay after housekeeping had been. We asked the concierge to look into the issue, which in all fairness they did straight away. When we went back to our room, it was being cleaned by a member of staff, who proceeded to yell at us and say the pillow never existed in the first place. She was so disrespectful and put stress on me that I really didn't need. She works on floor 8. It's not the monetary value that bothers me, nor the fact that I've had a hard time sleeping since it went missing. It the utter rudeness of this woman, plus the lack of customer service that means we won't be coming back to this hotel. We tried to speak to the manager about the issue, but haven't heard back. We check out on Sunday, so the fact we are still staying here while I am writing this review should give an idea about this hotel. My advice would be to look into many of the other hotels in the downtown core...you'll have a better experience and holiday with a different chain.
- Official Description (provided by the hotel):
- Centrally located in the heart of downtown, steps from amazing attractions, businesses and shopping, the Chelsea Hotel, Toronto offers travellers comfortable accommodations at exceptional value. Featuring 1,590 contemporary guestrooms and suites, Chelsea Hotel, Toronto is Canada's largest hotel, delivering warm and reliable service and a variety of accommodation options. All rooms are equipped with technological conveniences and amenities, including basic complimentary WiFi. Whether testing your limits in the well-appointed fitness centre, lapping up the quiet comfort of the Deck 27 indoor pool, or enjoying the Family Fun Zone heated pool with the 130 ft "Corkscrew" waterslide, Kid Centre and Club 33 Teen Lounge, Chelsea Hotel, Toronto guests can choose to exercise their body, relax their mind or take advantage of the family-friendly amenities.Chelsea Hotel, Toronto offers guests a broad choice of dining venues. Experience all-day dining at Market Garden, indulge in a coffee or cocktail at the T|Bar Lounge or embrace the lively vibe in Monarchs Pub, downtown Toronto's hotspot for nightly entertainment. ... more less
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- Also Known As:
- Delta Chelsea Toronto
- Delta Chelsea Hotel Toronto
- Delta Toronto
- Toronto Delta