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“Location, location, location.”

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Chelsea Hotel, Toronto
Ranked #58 of 137 Hotels in Toronto
Thunder Bay, Canada
Level 6 Contributor
248 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“Location, location, location.”
Reviewed 21 August 2014 via mobile

This hotel is on the corner of Yonge and Gerard. It is 10 minutes easy walk fro Toronto General Hospital. Several good restaurants are available within a 5 minute walk from any of the 3 entrances.
Renovations continue and some of the older rooms are really tired.
Price is reasonable and the balconies are an added bonus

Stayed August 2014, travelled on business
Helpful?
Thank gordon m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Sao Paulo, Brazil
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 August 2014 via mobile

Was there in Aug/2014 with my wife and kids. Hotel lobby is so crowded that looks like a permanent huge fair is happening anytime. Service is terrible everywhere: room service was always a surprise, with wet towels left on the bed, floor was wet, and cleaning is not top priority in hotel. Regarding staff, bad humor is mandatory, especially in restaurants. And food is less than okayish. Do not recommend at all!

Stayed August 2014
Helpful?
2 Thank andre_santos77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level 5 Contributor
71 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 21 August 2014

Used to stay here for the Toronto film festival and to visit relatives in the city. Will try somewhere else this year. Check in usually slow. Decor becoming tired. Needs a make-over. Some of the rooms very tired. Room service for breakfast good. Car park large and deep! Good location downtown. Staff courteous.

  • Stayed September 2013, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank bill b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 21 August 2014

We stayed this hotel for the Lions club international meeting, and it was convenient to look around the city. All the hotel stuff are really nice and could sleep well. Only thing that I didn't like was the noise from outside at night. I think that is not this hotel's fault, but down town in Toronto itself.

  • Stayed July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank 三鈴 久
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review, 21 August 2014
Dear Valued Guest,

Thank you for your feedback. We are pleased to learn that your stay was enjoyable and you found the location of the hotel to be beneficial for your needs. We were delighted to welcome members of the Lions Clubs from all over the world and hope to have the same opportunity in future.

Sincerely,

Guest Experience Specialist
Eaton Chelsea Toronto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fergus Ontario Canada
Level 6 Contributor
118 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 20 August 2014

Started at check in. Waited in line then it took 20 minutes to check in. Gentleman totally screwed up our reservation.
We were sent to the green elevators way behind the post. Took us to Floor 12. When you get out it had an arrow pointing to the right. That is it. You then get to a T intersection. You look right and it looks like a dead end. To the left you see doors so of course you go that way. Oops turn around.... go back to elevator and check again..... you then find you have to go behind the elevators! I checked after and there were no more signs. You just have to scout it out yourself!

The room was ok. Too much air freshener when you open the door. Patio doors were filthy both inside and out. Some tape on them that looked ancient, ...also extremely hard to open.
The bathroom was tiny to say the least. Almost like a travel trailer size. You had to close the door to use toilet or shower. No ventilation at all. Door stop hanging off door so it hit tub when you opened. Mold in corner of shower and under sink. Tile grout stained and dirty looking. Bathtub looked dirty but it was the no slip coating at the bottom that was way passed its prime. Shower curtain rod was ready to give way but lasted for stay.

The bed was soft and lumpy. VERY UNCOMFORTABLE. The bed was made with nice white sheets and bed spreads.
The best part of the room experience was the towels in the bathroom. Very nice towels and they were made in Cambridge Ontario at Cambridge Towels!
The room was extremely noisy, ... especially on the weekend and from the hallway not the city.

Food at the hotel was a joke! Really only one restaurant the Market. Mostly overpriced crap. The first night the "executive chef" took our order. Then asked again for it. Then 3 other people had to confirm. My steak was fully cooked and sat there when they started my friends gyro! They did not even bother to try to keep it warm. The second night I found that cooking a hamburger took 4 people that came and squeezed the juice out of it. No one seemed in charge. They all ask you again and again what you ordered!

Best to get out of hotel for food. Lots of restaurants around. If you want a burger McDonalds is a short walk and have a better burger at 1/4 the price! :-)

The whole place from front desk, bars and restaurant is Disorganization to the extreme!

Room Tip: Your best bet is to go somewhere else!
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  • Stayed August 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MickFergus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 August 2014

Booked this hotel through hotwire.com ... booked a standard room and then upgraded the room when we got there for an additional $100 to a suite with a kitchen and a balcony... got the room for 115 on hotwire then with the 100$ upgrade we spent about 215$ which is cheap considering it was a saturday night and the hotel room sells for upwards of $300 if you book directly with the hotel. The hotel has just seen renovations in the lobby and i think they are upgrading the rooms soon. it is one of the only remaining hotels left in downtown toronto with balconies, which is key for those who smoke although the balconies are deemed "non smoking" for whatever reason. hotel furniture is a tad bit old but you cant go wrong for the price. you always get what you pay for in toronto

Room Tip: try to get on to the top floor there is a pool and hot tub and gym up there as well as a party room...
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  • Stayed August 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Maseeh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whistler
Level 6 Contributor
98 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 20 August 2014

This hotel is one I will not visit again - the staff are great but the rooms, carpets and trimmings are old - carpets stained - go up to the indoor pool and the carpet is torn, Ice machines broken.
I booked online - probably got the worst room next to the elevator - noise all night long.
I was in the red elevator area - got moved to blue - better but not great.
Long lines to book in - staff are patient, but having to deal with complaints must really get to staff morale. The management needs to spend some money on the entire building. I just felt that a great family weekend reunion was spoilt.

Room Tip: Do not go to the RED zone!
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  • Stayed August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank anafricanincanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Chelsea Hotel, Toronto

Property: Chelsea Hotel, Toronto
Address: 33 Gerrard Street W., Toronto, Ontario M5G 1Z4, Canada
Phone Number:
Region: Canada > Ontario > Toronto > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #58 of 137 Hotels in Toronto
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Chelsea Hotel, Toronto 3.5*
Number of rooms: 1590
Official Description (provided by the hotel):
Centrally located in the heart of downtown, steps from amazing attractions, businesses and shopping, the Chelsea Hotel, Toronto offers travellers comfortable accommodations at exceptional value. Featuring 1,590 contemporary guestrooms and suites, Chelsea Hotel, Toronto is Canada's largest hotel, delivering warm and reliable service and a variety of accommodation options. All rooms are equipped with technological conveniences and amenities, including basic complimentary WiFi. Whether testing your limits in the well-appointed fitness centre, lapping up the quiet comfort of the Deck 27 indoor pool, or enjoying the Family Fun Zone heated pool with the 130 ft "Corkscrew" waterslide, Kid Centre and Club 33 Teen Lounge, Chelsea Hotel, Toronto guests can choose to exercise their body, relax their mind or take advantage of the family-friendly amenities.Chelsea Hotel, Toronto offers guests a broad choice of dining venues. Experience all-day dining at Market Garden, indulge in a coffee or cocktail at the T|Bar Lounge or embrace the lively vibe in Monarchs Pub, downtown Toronto's hotspot for nightly entertainment. ... more   less 
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Also Known As:
Delta Chelsea Toronto
Delta Chelsea Hotel Toronto
Delta Toronto
Toronto Delta

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