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“Hotel that can be much better with little more management efforts”

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Radisson Hotel Toronto East
Ranked #70 of 137 Hotels in Toronto
Reviewed 3 August 2014

We have requested upon making reservation to be placed at certain floor and to be allowed for early check in, no response from the hotel management were made to both requests, no apologies nor compensation were made

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels
Thank Ayman E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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583 - 589 of 881 reviews

Reviewed 2 August 2014

I agree with alot of the other reviews that this hotel needs alot of help. First room had a very loud air conditioner that was making a terrible banging sound. We were able to switch rooms and that helped. Otherwise don't expect much from decor of the lobby or hotel of all. It needs a major update just about everywhere. Also they charge for parking for some reason, even for club carlson members. For the most part the stay was ok, but just be warned most of the reviews are accurate.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels
Thank Brian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RadissonToronto, Manager at Radisson Hotel Toronto East, responded to this reviewResponded 5 August 2014

Dear Brian F,

We appreciate you taking the time to provide us with your feedback in order to help us improve our product and services.
At the hotel we are still continuing to undergo renovations which should be done later by the end of the year.
We do hope that when you return to the area you will decide to try us out again.


Regards,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2014

This hotel has a very friendly staff and free internet. I was suprised to receive free spring water every day in my hotel room along with a referigator. I would stay here again the next time I visit my family in Toronto Canada.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels
Thank Ronold J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RadissonToronto, Manager at Radisson Hotel Toronto East, responded to this reviewResponded 1 August 2014

Dear Ronold J,

We are thrilled to see that your enjoyed your stay with us. We appreciate the kind words you have left in regards to our staff, who take pride in delivering great customer service.

We looking forward to seeing you on your next visit.


Regards,

Hotel Management

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Reviewed 29 July 2014

We had a room near the elevators, the elevator motors were really loud at all times. There seemed to be no attention to detail: the doors had water stains, the toilet did not work properly, the sofa bed sheets were dirty, the bathtub was not cleaned (there were hairs on the tiles). On a positive note, the staff were pleasant and professional. We love staying at Radissons but this hotel did not meet the standards of other Radissons that we have stayed at.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels
Thank SunriseRooster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RadissonToronto, Manager at Radisson Hotel Toronto East, responded to this reviewResponded 1 August 2014

Dear Amadeo V,

We are disheartened to hear about your experience here at the Radisson Hotel Toronto East.
We take your feedback very seriously and your comments have been passed along to our staff and Management team for review.
I am glad to see that your staff was hospitable during your stay with us, however we are looking into the issues outlined in your comments to rectify them immediately.

We do hope that you will try us out again on your next visit to the area.


Regards,

Hotel Management

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Reviewed 28 July 2014

Pros: large room and large TV, indoor swimming pool, polite staff, onsite restaurant in a relatively remote location.

Cons: Housekeeping was poor. As I checked in several people were at the desk complaining they had been given rooms at 7pm that had not yet been cleaned. Unacceptable. My room was not bad but the alarm clock was unplugged and on the floor, there was hairs in the shower etc. Very weak effort. More importantly, the hotel is very loud. It is old construction. Heavy doors and weak springs mean constant slamming sounds as your neighbors enter and exit. Relatively low cost attracts lots of screaming kids/families. You hear the people above you. Took a room away from the highway but still woken at 4:30 am by trash pickup right out my window. Not a good place to sleep. And fundamentally this a hotel's primary function.

I certainly get why fewer than half of people recommend. Will not stay here again.

  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank 72worldtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RadissonToronto, General Manager at Radisson Hotel Toronto East, responded to this reviewResponded 29 July 2014

Dear 72WorldTraveller;
Thank you for taking the time to give us your candid comments.
Please accept my apologies for the inconvenience that we caused you. Please be assured that this is an isolated incident, and not indicative of the standard of service that we wish to provide any of our guests. Our cleaning procedures will be reviewed with our housekeeping team to insure that our standards are upheld.
I do hope that you will give us another opportunity to show you our true hospitality.
Regards
Rawi Zayadi
General Manager

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Reviewed 26 July 2014

well stayed at the radisson and staff was friendly at the check in and room was okay and was there for a wedding party and stayed 3 days and had bathroom issue where when flushed it would take over an hour for it to fill up and it wasnt just me i had family and friends that were staying at the same hotel and when asked for towels had to ask them about 4 times before i got it noisy rooms could here other people from across the hall and when we checked out and checked our credit card statement a week later and noticed they double charged us and it wasn't just me my sister said they were triple charged and so i let my friends know to check they statements and and called Radisson and they gave us the credit with no issues and then our wedding party crew was accused of vandilizing our room and the pool area and since they was another wedding party down the street from the hotel and they had people from that party staying at same hotel we were blamed and my uncle had to go and take care of this issue and he has heart issue and they were bugging him on paying up on damages with out looking at the video and he got to see the video about 4 days later and it ended up being people from another party and not from our family but i would warn anybody staying at this hotel to please check your statements couple of days safter you check out and guarantee you will have issues and wifi sucks wouldd work sometimes and when called they said internet were down even though i seen people using the lobby computers to browse but will never stay here again

Room Tip: dont stay here
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  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Henry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RadissonToronto, General Manager at Radisson Hotel Toronto East, responded to this reviewResponded 29 July 2014

Dear Henry M;
Thank you for bringing this to our attention.
Please accept my apologies for the inconvenience that this may have caused you. When a guest checks in we authorize their credit card for the amount of their stay. The authorized amount plus the actual charges may appear on your statement at the same time after check out. The authorized amount will be removed by the credit card company after a few days and only the actual charge will remain on the statement. This is the same procedure used by all hotels, gas stations..... This should have been explained to you as you were checking in.
I hope that you will give us another opportunity to serve in the very near future.
Regards
Rawi Zayadi
General Manager

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Reviewed 17 July 2014

This hotel has clean and spacious rooms. The hotel staff is quick and get us up to our room in no time. However, the AC is quite noisy and it does wake my kids up in the middle of the night. WIFI speed is so slow and take forever to load a page completely.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Brian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RadissonToronto, General Manager at Radisson Hotel Toronto East, responded to this reviewResponded 18 July 2014

Dear Brian P;
Thank you for your very kind comments.
Please accept my apologies for the inconvenience that our A/C caused you and your family. We are in the process of verifying the system room by room to insure that it is functioning properly.
I do hope that you will give us another opportunity to host you in the very near future.
Regards
Rawi Zayadi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Hotel Toronto East

Address: 55 Hallcrown Place, Toronto, Ontario M2J 4R1, Canada
Phone Number:
Region: Canada > Ontario > Toronto > North York
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #70 of 137 Hotels in Toronto
Price Range: £74 - £122 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Radisson Hotel Toronto East 3*
Number of rooms: 240
Official Description (provided by the hotel):
Perfect for your upcoming business trip or vacation, the newly renovated Radisson Hotel Toronto East offers a wide range of premium services and amenities, as well as proximity to some of the best attractions and activities in Toronto. The hotel's ideal location places you close to the Ontario Science Centre, Toronto Zoo, home of the Giant Pandas, major shopping centres, and minutes from top dining and corporate destinations. Additionally, the hotel is only 15 km from downtown Toronto attractions like the Air Canada Centre, CN Tower, Rogers Centre and the Entertainment District. The Don Mills subway station is only 3 km away, making it easy for you to explore the city. During your stay at the Radisson Hotel Toronto East, take advantage of numerous conveniences, including complimentary Wi-Fi, Fitness Centre, Le Cafe Restaurant and Lounge and 7,500 square feet of event space that is ideal for meetings, conferences and social events. Make your reservation online today and discover why the Radisson Hotel Toronto East stands as one of the area's top hotels. ... more   less 
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Also Known As:
Radisson Toronto
Radisson North York

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