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Sheraton Toronto Airport Hotel & Conference Centre
Ranked #41 of 132 Hotels in Toronto
Certificate of Excellence
New York City, New York
1 review
“Great service”
5 of 5 bubbles Reviewed 18 February 2014

Stayed here every week for about two months for work. Great service all around - friendly staff, clean rooms, prompt service. Aneesa is the best (she works there in the mornings) - she will take care of you and knows exactly how you like your room!

Compared to other spg properties, they seem to be very generous to SPG members. I always got some sort of snack in my room when I checked in every week. Free breakfast if you're SPG Platinum, in lieu of Plat bonus points (500 here)

Overall, great property if you have to stay in mississagua area.

  • Stayed December 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sean K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review, 2 March 2014
Dear Sean K,

We are so glad our teams provided you with great service, especially the services of Aneesa, her attention to detail is remarkable. Thank you for also appreciating the cleanliness of our rooms.
We truly acknowledge and appreciate your Loyalty to Starwood haotels and our Sheraton.
We will look forward to your return soon again,

Sincerely,
Joseph B
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

769 reviews from our community

Traveller rating
    327
    287
    98
    38
    19
See reviews for
137
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333
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (155)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Spanish first
  • Any
English first
Kincardine, Canada
Level Contributor
78 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed 16 February 2014

I've stayed here a number of times when travelling out of the country. They have great deals on parking, well appointed comfortable rooms and a beautiful pool under a glass dome. Plus it's close to many restaurants.
Check-in is always fast, friendly and efficient. Shuttle service to the airport is regular and in a large minibus.
Excellent value for money.

Room Tip: All good. Stayed here many times in different parts of the hotel and never a complaint.
See more room tips
  • Stayed February 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank giant1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review, 2 March 2014
Dear Valued Guest,
Thank you for your positive feedback on Trip Advisor following your stay with us, we truly appreciate your Loyalty to Starwood and our Sheraton Hotel.
We look forward to Welcoming you back,

Sincerely,
Joseph B
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barrie, Canada
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 14 February 2014

I attend a huge charity conference at this hotel every November. We take almost every room. The great service they provide has us coming back each year. The rooms are lovely and the food is great especially when they are feeding about 300 of us. Love getting up early and using the pool and gym before anyone else gets up. The pool and gym aren't huge but they are very clean and have everything you need. Will be back next November.

Room Tip: right next to the airport with planes flying over head, get a lower floor so the noise is not as bad...
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  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank taurusthebull14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review, 17 February 2014
Dear Valued Guest,

Thank you for your Review on Trip Advisor, we truly appreciate your positive feedback on our Service and our facilities at the hotel.

We will look forward to you visiting us back in November this year. Thank you for your continued business and we assure you of our best services always,

Sincerely,
Joseph B
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
vancouver
Level Contributor
74 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 12 February 2014

The check in process was pretty quick.
Food was good
Just stayed there for 2 nights and had little time to feel the hotel.

But since nothing came up as something I would remember then I guess everything was good.

I only think that it might be pricier than similar hotel chains.

And also, pillows. Like in all the rest of my hotel reviews hotel pillows are always awful for me.
I would like to have something like my well worn old pillow that after years of use is flat and firm.

Room Tip: Don't know about the location of rooms, but I was able to hear the passing of airplanes.
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  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank elbato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review, 17 February 2014
Dear Valued Guest,

We truly appreciate your Review on Trip Advisor after your 2 nights stay with us in January. Thank you for choosing to stay with us.

We are sorry to hear your experience with our Sheraton Pillows was not the best. We wish we had the opprtunity to offer you a choice of our Sheraton Feather & Down pillows or the Sheraton Hypoallergenic pillows.

Please do connect with us prior to your next visit, we would like to offer you, your choice of pillows and are confident you will enjoy them.

Sincerely,
Joseph B
joseph.borges@sheratontorontoairport.com
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Medicine Hat, Canada
Level Contributor
142 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 7 February 2014

The rooms are very comfortable and clean. For a hotel that has basically a captive audience they offer good and friendly service. I had the fish and chips in their lounge area and it was very reasonable and more than enough to eat.

  • Stayed February 2014, travelled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RGlenn88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review, 17 February 2014
Dear Valued Guest,

Thank you for sharing your feedback on Trip Advisor following your recent stay with us.
We truly appreciate your great feedback, and we will look forward to Welcoming you back soon again.

Wishing you safe travels,

Sincerely,
Joseph B
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
5 of 5 bubbles Reviewed 4 February 2014

Staff was amazing and friendly. Very close to International airport along with Mexican, asian and Italian Cusines. I stayed there for 1 night with my 2 friends from Portland. Beds were very comfortable with nice view outside. They liked it a lot.

  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ross T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review, 9 February 2014
Dear Mr. Ross T,

We truly appreciate your feedback on Trip Advisor following your recent stay with us.

Thank you for appreciating our friendly staff and are glad you'll enjoyed our Sheraton Sweet Sleeper Beds.

We will look forward to Wecoming you'll back!

Sincerely,
Joseph B
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver BC Area, Canada
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 3 February 2014

This hotel is kept well with a very friendly and knowlegeble staff. Everything I needed was basic but it felt like they cared. I too enjoy the breakfast but it is a little pricey. The chef at the egg bar was very friendly and attentive. Special thanks to Laura at the SPG room for the info and snacks

  • Stayed January 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jccbm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review, 6 February 2014
Dear Valued Guest,

We truly appreciate your positive review on Trip Advisor following your recent stay with us.

Thank you for appreciating Laura for her services at our Club Lounge and so also our Chef at the Egg Bar. Omlette's at our Breakfast Buffet are many of our guest's favourite! We have shared your feedback with our teams, they were thrilled to hear of your experience.

We will look forward to welcoming you back!

Sincerely,
Joseph B
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Toronto Airport Hotel & Conference Centre

Property: Sheraton Toronto Airport Hotel & Conference Centre
Address: 801 Dixon Rd, Toronto, Ontario M9W 1J5, Canada (Formerly Renaissance)
Phone Number:
Region: Canada > Ontario > Toronto > Etobicoke
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#27 Business Hotel in Toronto
#28 Family Hotel in Toronto
#29 Luxury Hotel in Toronto
#45 Romantic Hotel in Toronto
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Toronto Airport Hotel & Conference Centre 4*
Number of rooms: 249
Official Description (provided by the hotel):
The Sheraton Toronto Airport Hotel & Conference Centre can host large scale events and offers free shuttle service to the airport. ... more   less 
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Also Known As:
Sheraton Toronto Airport Hotel And Conference Centre
Renaissance Toronto Airport Hotel
Toronto Renaissance

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