The station itself is big and clean. The procedures for booking are good. The staff are helpful.
However, the area around the station is horrible. It is not easy to find a parking close to the station if you are not familiar with Toronto downtown. Lots of constructions around the area. They started more than a year ago, and did not finish. If you take a bus and get off to walk to the station, that is really miserable. There should be an easy pavement to allow people with luggage to walk peacefully. I had to drag my suitcases in the street ( with lots of construction) and had to go down the stairs to reach the station.
Taking the train is better than the bus if you get a good price for your ticket. However, the trains are old and relatively slow.
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