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Delta Hotels Toronto East
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503 - 508 of 858 reviews
Reviewed 6 January 2014

Stayed here January 2-5, 2014. Upon entering the hotel the lobby is very nice, check in was smooth, no issues. The problem where MANY;
1) Elevators are absolutely terrible, of the 3 in the "tower" building only 2 were working on Thursday, and the rest of the weekend only a single elevator worked. The hotel was packed, therefore elevators are absolutely necessary. One elevator was stuck on the 11th floor for an entire day, while one was completely out of service.
2) the room, I have stayed here before and I must have had an updated room because the room I had this time (premier room, so not the basic room), was in dire need of repair. The trim is rotten and sticks out about an inch, the carpet needs replacing, the bathroom wallpaper is peeling off, the inside of the shower has a drop ceiling, and the framing is rusted badly. The toilet flush handle was unscrewed, needed to be fix. There is no microwave or fridge in the rooms, absolutely crazy for a hotel in Toronto in 2014...for a premier room you should at least have a mini fridge.
3) the temperature in the hotel was very hot, the hallways on the 6th floor were too warm and the rooms even when you turned the heat off we're hot.
4) parking, they don't seem to have enough parking for the rooms they have. It was a nightmare.
5) the walkway into the hotel needed to be salted or sanded, as it was slippery. They spend an awful lot of time keeping the lobby clean, but seem to neglect the outside walkways. It is wintertime and the walkways need to be shovelled and salted or sanded.
6) very limited selection at the restaurant, service is terrible because it is under staffed.
What I liked about this property;
1) this property could be wonderful, if they just put some money into it. Rooms updated and repaired, mini fridges added.
2) location is great, quick on and off the 401.
3) here are a number of great places to eat in the general area.
4) the pool is nice
5) bar area is nice
6) staff are great, from the front desk to housekeeping to pool staff, just great.

This place could be so much better, and for the price you pay, it really should be.

  • Stayed: January 2014, travelled with family
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3  Thank HAACAM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Azhar_Kheraj, Guest Relations Manager at Delta Hotels Toronto East, responded to this reviewResponded 14 January 2014

Dear Valued Guest,

Thank you for the wonderful feedback about the staff at the hotel from the Front Desk to the Housekeeping Team, I am pleased to read that you had an amazing experience. Our team at the Delta Toronto East is consistently striving to exceed our guest expectations by being friendly and accommodating yet professional.

We look forward to welcoming you back.

Regards,
Azhar Kheraj

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2014

Though this review is late in coming, it hasn’t changed my opinion of the Delta Toronto East. In 2013, my spouse and I stayed three times:
· May 30 in room 1422;
· Oct 24 in room 1203, and
· Dec 12 in room 1411.

Located in Scarborough ON near the exit of Kennedy Road and Highway 401, the Delta Toronto East provides a welcoming oasis from the hustle and bustle of Canada biggest city, and the world’s busiest highway. Once inside, the tranquil and inviting lobby with a front desk that is staffed by professionals will greet you.

In December, Rhondanee (I hope I spelt her name correctly) welcomed us with such a big smile. She made us feel like we were the most important persons checking in. However having seen her greet other guests, I know that everyone is given a truly royal welcome.

On all three occasions, our rooms were very large and comfortable. The rooms were tastefully furnished. The Sanctuary beds with their crisp white linens provide a very restful sleep. There was a bedside docking station for smart phones, ipods, etc.

The hotel features a spectacular 20,000-square-foot atrium that boasts saunas, a whirlpool tub and a saltwater swimming pool. The three restaurants are good. We’ve eaten at the Whitesides Terrace Grill on number of occasions. The quality of the food and service has always been consistently good.

Overall, we are happy and loyal clients of this Delta hotel. Its people reflect the Delta culture, and make this hotel my home away from home.

  • Stayed: December 2013, travelled as a couple
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3  Thank gpbc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Azhar_Kheraj, Guest Relations Manager at Delta Hotels Toronto East, responded to this reviewResponded 15 January 2014

Dear Valued Guest,

Thank you for taking the time to share your thoughts. Our team at the Delta Toronto East is consistently striving to exceed our guest expectations by being friendly and accommodating yet professional.

I am pleased to read that you appreciate the renovations and updates we recently completed throughout our property. Being accessible to the major highways makes the drive to the downtown core and other attractions in Toronto very convenient.
We look forward to welcoming you again.

Regards,
Azhar Kheraj

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2014

We just returned from a night at the Delta East celebrating my twin girls birthday - they wanted to swim swim swim and they did just that! First let me say that the front desk staff, the pool area staff were AMAZING! They made sure the girls birthday was really special! The room was great and the pool was perfect for the girls! The gentleman in the pool area went above and beyond to make my girls feel special! The only down side was dining - the girls didn't want to leave for dinner so we ordered the pizza from the hotel - big mistake - the order came and was wrong - as in two four inch pizzas to feed five people - instead of two large pizzas like we ordered and paid over $50 bucks for....it was eventually corrected but the pizza that eventually came was barely edible - I would have preferred a frozen delissio - it would have been a huge step up! No one ate it! Considering how much they were pushing the pizza in room and around the hotel I expected it to be edible? We did the breakfast the next morning and it wasn't good either! So my advice is definitely stay at this hotel but eat elsewhere!

Room Tip: The rooms over looking the pool are nice and convenient but if you want quiet than pick a tower room!
  • Stayed: January 2014, travelled with family
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Thank Lisa652
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2014

We found the staff extremely friendly and service was excellent overall. The hotel room is spacious, clean and well kept. Bathroom has ample counter space, is modern design and is quite large. Good quality bath towels. Beds and pillows are so comfy! The air system makes no noise at all. My only complaint is the room doesn't have any food amenities such as mini fridge or microwave which are useful during extended stays with family. Indoor Pool is an awesome asset to the hotel. Easy access to hotel from Hwy 401 which gives you easy access to everything in Toronto. 5 minutes from great shopping at Scarborough Town Centre. 20 mins from airport and downtown. We would definitely stay at the Delta Toronto East again.

  • Stayed: December 2013, travelled with family
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Thank CdaTurst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2014

Being that the power had been off in most areas of the city and many of the staff worked overtime due to the extra displaced people all I can say is WOW Delta staff your the best and hope that you finally got to celebrate Christmas with your family.The restaurants were great never had a bad meal ,and the service was the best we have had in a very long time.Our stay was seamless from the we got there to the time we left --all was done for us, thank you ,thank you .
you made our day

Room Tip: rooms higher have the best view
  • Stayed: December 2013, travelled with family
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Thank jdervick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Azhar_Kheraj, Guest Relations Manager at Delta Hotels Toronto East, responded to this reviewResponded 24 January 2014

Dear Valued Guest,

Thank you for the wonderful feedback. We are pleased to read that you had great service and enjoyed your time with us. Our team is consistently striving to exceed our guest expectations by being friendly, and accommodating yet professional. This comment will be shared this comment amongst our Management Team.

We look forward to welcoming you back.

Regards,
Azhar Kheraj

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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