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DoubleTree by Hilton Hotel Toronto Downtown
Ranked #32 of 132 Hotels in Toronto
Certificate of Excellence
Lucknow, Canada
Level Contributor
83 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“nice spot”
4 of 5 bubbles Reviewed 26 February 2014

I have stayed here once before with my sister.
Both times the rooms have been ok.
I am not a fan of the location to the other places we frequent but it works when the other places are sold out.
This time we did not eat here just due to time constraints.

  • Stayed October 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Kathi N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review, 3 March 2014
Dear KathiNN

Thank you for taking the time to share your feedback with us and we certainly hope that we become your hotel of choice when staying in the downtown area in the future.

Thank you,
Umesh Srivastava CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,627 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (244)
Date | Rating
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English first
Montreal, Canada
1 review
5 of 5 bubbles Reviewed 26 February 2014

I choose this hotel for three reasons, its proximity to the major cultural venues such as museums and concert halls, the Hilton name inspires confidence, and the price seemed reasonable. I was not disappointed in any of these presumptions. While there was some restoration and improvement work going on, it was well handled and discreet and certainly did not disturb my stay in any way. I found the attitude of all staff members I met was outstanding, while being quietly efficient they were welcoming, friendly, helpful and polite. I did not use all the facilities available to guests because of the nature of my stay but I enjoyed the meals I had in the restaurant, breakfast and dinner, the quality of food and the service was excellent. The room was on the smaller side, but pleasant, sparklingly clean and contained all that one might require. Ideally situated for ease of getting around Toronto, whatever the purpose of one's visit, mine was cultural, I would recommend this hotel for all classes of traveller with particular reference to the quality/price ratio, services provided and suitability for all types of trip.

  • Stayed February 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Gillian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review, 27 February 2014
Dear Gillian D

Thank you so much for taking the time to write this amazing review of our Hotel. We were thrilled to read all your comments but especially about how our staff interacted with you. We are doing extensive service culture training with all of our associates and by your comments it must be working. I have shared your remarks with so many of our associates and they were so happy when they heard what you had said. I know that our restaurant manager was so happy when he read your remarks about the restaurant because we have known for a long time that our food is incredible and by the sounds of it the service is too. I sincerely hope we have the chance to welcome you back as our guest in the future.

Thank you,
Umesh Srivastava CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
great White North
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 23 February 2014

I recently stayed here for one night. The front ofice staff allowed me to check in a few hours earlier which was a realbonus. The renovated room was a bit on the small side but the bed was excellent. The pool and small gym were in good shape and clean. I'd stay here again as the location is. Very good. The renovations do not seem to be completed yet though for all rooms.

  • Stayed February 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank RumGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review, 25 February 2014
Dear RumGuy

Thank you so much for sharing your feedback with us and we are so happy you enjoyed your stay. It was great to hear that the front desk looked after you and checked you in early and that you loved our beds. Our location is great because we are so close to some of Toronto's finest attractions and shopping. We look very forward to welcoming you back as our guest again in the future.

Thank you,
Umesh Srivastava CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Syracuse, United States
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 20 February 2014

we had a good visit to this hotel, which is convenient to subways and lots of restaurants and other things in Toronto. We had 2 little girls with us, and the junior suite was perfect (The girls had their TV, and we had ours, making everyone in the family less grumpy). The hotel staff was really welcoming. The hotel was under renovation but we didn't notice it. As a HHonors member, we stayed in one of the new rooms.

  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review, 22 February 2014
Dear Peter D

Thank you for sharing your recent experience at our hotel with us and we are so happy that you and your family enjoyed your stay. Our associates will be so pleased with your comments about how they made you feel welcome because that is and always will be our main focus. We look very forward to having you and your family back as our guest in the future.


Thank you,
Umesh SrivastavaCHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 20 February 2014

As we visit Sick Kids Hospital regularly we have stayed at various hotels in the Downtown Toronto Area. I have always wanted to try a DoubleTree and decide we would try this time around. The service and courteous staff went out of the way to make our stay comfortable. From arriving before 3pm and being able to check into, to the call to the room to ensure the room was to our liking. I don't have a bad thing to say about our stay. The hotel is under renovation but we were placed in a newly renovated room that was very modern and comfortable.

  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank loriz564
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review, 22 February 2014
Dear loriz564

Thank you so much for sharing your feedback with us and I am so happy to see that everything went great with your stay upon your first visit to a DoubleTree. I can't wait to share your comments with our staff about how much you enjoyed your interactions with them. We can make the building as beautiful as we want but its our associates that will keep the guests coming back because of how we all make you feel and I am proud to tell them that they all made you feel appreciated and welcomed. We hope we have the pleasure of having you as our guest again in the future.

Thank you,
Umesh Srivastava CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
6 reviews
5 hotel reviews
3 of 5 bubbles Reviewed 13 February 2014

The hotel is well located, near subway, Yonge Street (shopping!!). But rooms definitely needs upgrade. Deco is realy old, the price is to high for the quality of the hotel. But personnal is really nice.

  • Stayed January 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank nxtoption
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review, 15 February 2014
Dear nxtoption

Thank you for taking the time to share your feedback with us and yes our location is great and close to so many of Toronto's top attractions, restaurants and shopping. As you saw, we are in the process of updating and refreshing our hotel and many of our guest rooms, the health club and common areas have already been completed and we are getting excellent comments and feedback from our guests. We certainly hope you stay with us again once the hotel has been finished

Thank you,
Umesh SrivastavaCHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Midlands
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 12 February 2014

I stayed at the Doubletree by Hilton Toronto Downtown for 4 nights in early February. My trip was booked via the Hilton official site. I decided on the Doubletree because the rates were lower than other Hilton properties in the Toronto downtown area.

I researched how to get to the Doubletree and was happy to find out that the Airport Express coach from Toronto Pearson Airport drops off and picks up just across the street from the hotel main entrance. That for me is a really good benefit.

On entering the hotel there are plenty of notices pointing out that refurbishment and renovations are taking place and that the hotel apologises for any inconvenience. I also saw a drop down note on the Hilton website during my booking process, so I was aware that there may be some disruption. I did notice during my stay certain areas being painted and worked on but I should point out that not once during my entire stay did I hear any construction noise or notice anything other than cosmetic work being carried out.

Check was fast and friendly. I did have to point out to the staff member that the hotel did participate in an airline points scheme (BA Avios). This after he told me that they did not. This confusion maybe from the hotel recently joining the Hilton portfolio. I was offered a twin room on the 3rd floor and was told that it was a refurbished room. My room was indeed refurbished and was clean, smart, and very functional. One thing that did stand out was the bath tub, obviously left over from before the refurbishment. Why spend so much money on renovating the whole hotel and bedrooms and then leave the old bath tubs which look dated and stale white? Everything worked in the room and the beds were very comfortable.

I frequented the hotel bar on several occasions and found the service and staff (Gregor) to be great. The bar food looked very good quality and the drinks were decently priced for a hotel bar. I didn't eat in the restaurant but from what I could see, it was run very efficiently and the food looked of a very high standard.

I intended to use the pool and fitness facilities but didn't quite manage to achieve this. I did however manage to check out these facilities. The pool and the fitness room both looked brand new, lots of very modern fitness machines. And a very clean dry sauna. I did notice the lockers in the changing rooms required a padlock so I would suggest taking one if you plan on using this facility.

There is Wi-Fi in the hotel. I found a free connection in the bar/restaurant area, and there is Wi-Fi for a fee in the bedrooms, although certain tiers of Hilton HHonors get this free. There are also several computers very close to the front reception desk for general use.

On checking out of the hotel, I was told there was a problem with my credit card to pay for room extras. This confused me slightly and on further investigation the hotel had used a different card owned by me and on the system rather than the card I had requested to be used when I checked in. A very minor simple mistake, but attention to detail could be improved. Once corrected, the accuracy of my bill and departure from the hotel property were all in order.

The hotel is located on Chestnut Street very close to it's junction with Dundas Street West. There is a dedicated hotel underground car park or a slightly cheaper privately operated surface car park next door to the left of the hotel. As well as the previously mentioned Airport bus stop across the road, the Toronto Coach Terminal is a few minutes walk North, and the streetcar is a few paces up from the hotel main reception. Just South of the hotel is City Hall, which has access to the Toronto PATH network.

So, my overall opinion of the Doubletree Downtown, a great location to get to and from, slightly cheaper than other hotels, all the facilities that you need, can only get better as the renovations are completed. A good hotel right now that will become great in the near future. I look forward to returning.

Room Tip: Ask for a renovated room. If travelling from Toronto Pearson Airport, take the Airport Express bus...
See more room tips
  • Stayed February 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank MTM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review, 14 February 2014
Dear MTM

Thank you so much for presenting such a detailed review of our property, I can see that there were many things that went great for you and that there are a few areas in which we can improve on. It was great to hear that you enjoyed the service provided by our wonderful staff and Gregor is certainly the perfect representative of our property

I have brought to the attention of our Front Desk Manager the challenges that you faced with the credit card and the bonus points program and she is looking into them. It was also great to hear that in no way were you inconvenienced by our refreshing that is going on. We try to do everything we can to in no way inconvenience our guests while we are in the process of making our hotel spectacular. When you mentioned our pool and health club area, it was recently renovated and now is a state of the art facility that our guests just love.

We are so happy with the review and all the comments you made give us the chance to improve where we need to and continue to shine where we are

Thank you,
Umesh SrivastavaCHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Toronto Downtown

Property: DoubleTree by Hilton Hotel Toronto Downtown
Address: 108 Chestnut Street, Toronto, Ontario M5G 1R3, Canada (Formerly The Metropolitan Hotel)
Phone Number:
Region: Canada > Ontario > Toronto > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Romantic Hotel in Toronto
#30 Family Hotel in Toronto
#30 Business Hotel in Toronto
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Toronto Downtown 3.5*
Number of rooms: 486
Official Description (provided by the hotel):
Welcome to The Doubletree by Hilton Toronto Downtown. This full service hotel is located at the heart of the city’s financial, research, entertainment, dining and shopping districts. The hotel has a total of 486 modern contemporary fully renovated guest rooms including 34 suites and luxury suites with windows that open. In room amenities include high speed wireless internet access, in room work desk and voice mail, complimentary newspaper delivered to your room, on command in room movie, music and video games. The hotel boasts two 4 Diamond rated restaurants, namely Hemispheres Restaurant and Bistro and Lai Wah Heen. Additional hotel amenities include indoor pool, a brand new state of the art fitness center and business center. The hotel has 13,000 square feet of event space and is well known in the city for its exceptional and professional catering service for both business and leisure events including weddings. The hotel is walking distance to numerous Fortune 500 Companies, the University of Toronto, several world renowned hospitals including Mount Sinai, The Hospital for Sick Children and Toronto General, Queens Park, the Law Society of Upper Canada, Ontario Art Gallery, CN Tower, Royal Ontario Museum, Mars Center, US Consulate, Canadian Opera Company. Hockey Hall of Fame, Eaton Shopping Center, Rogers Center and Air Canada Center are also easily accessible. The hotel is minutes from Union Station, easily accessible off the Gardiner Expressway, Billy Bishop Toronto Island Airport as well as 40 minutes from Pearson International Airport. As one enters the grand lobby with its cascading staircase, one is immediately welcomed by the gracious staff, ready to offer the exceptional quality service for which the hotel is known. ... more   less 
Reservation Options:
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Also Known As:
Metropolitan Hotel Toronto

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