We live in the suburbs, and twice per year we get a room downtown to relax around the hot tub. As we checked in, it was interesting as I waited in line. Both reception employees, one on either side of me, were fielding complaints from two very unhappy guests. One man complained that the hotel was dirty, and the other complained that his search and rescue dog was not allowed in the hotel because it was not a ‘service dog.’ I guess this was a sign of things to come.
I had made a point of calling the hotel last week before I booked to ensure the pool and hot tub were open. The front desk at this hotel assured me everything was open. We checked in, put our suits on and headed to the pool...... There was no hot tub? What happened to it? That was the main reason we chose this hotel!!!! Arrrrrggggg! I tried to use the dry sauna, but it was ice cold in there.
What a complete waste of time and money!! I feel like I was deceived. Not nice Doubletree! For this reason, I am fairly certain I will never stay here again.
- Official Description (provided by the hotel):
- Welcome to The Doubletree by Hilton Toronto Downtown. This full service hotel is located at the heart of the city’s financial, research, entertainment, dining and shopping districts. The hotel has a total of 486 modern contemporary fully renovated guest rooms including 34 suites and luxury suites with windows that open. In room amenities include high speed wireless internet access, in room work desk and voice mail, complimentary newspaper delivered to your room, on command in room movie, music and video games. The hotel boasts two 4 Diamond rated restaurants, namely Hemispheres Restaurant and Bistro and Lai Wah Heen. Additional hotel amenities include indoor pool, a brand new state of the art fitness center and business center. The hotel has 13,000 square feet of event space and is well known in the city for its exceptional and professional catering service for both business and leisure events including weddings. The hotel is walking distance to numerous Fortune 500 Companies, the University of Toronto, several world renowned hospitals including Mount Sinai, The Hospital for Sick Children and Toronto General, Queens Park, the Law Society of Upper Canada, Ontario Art Gallery, CN Tower, Royal Ontario Museum, Mars Center, US Consulate, Canadian Opera Company. Hockey Hall of Fame, Eaton Shopping Center, Rogers Center and Air Canada Center are also easily accessible. The hotel is minutes from Union Station, easily accessible off the Gardiner Expressway, Billy Bishop Toronto Island Airport as well as 40 minutes from Pearson International Airport. As one enters the grand lobby with its cascading staircase, one is immediately welcomed by the gracious staff, ready to offer the exceptional quality service for which the hotel is known. ... more less
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- Also Known As:
- Metropolitan Hotel Toronto