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“Doubletree Hilton, Toronto, Canada”

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DoubleTree by Hilton Hotel Toronto Downtown
Ranked #34 of 134 Hotels in Toronto
Certificate of Excellence
Ottawa, Canada
1 review
“Doubletree Hilton, Toronto, Canada”
Reviewed 16 June 2014

Generally a very good hotel, clean, quiet. Very good restaurant but unfortunately there is only the one. CEntral for Toronto. Near shopping and theatres and not far from museums, both art and science.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Patricia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review, 19 June 2014
Dear Patricia P

Thank you for posting your review of our hotel and we are so happy that you enjoyed your stay with us. We actually have 2 restaurants in our hotel, we have the award winning Hemispheres Restaurant located off the main lobby and then we also have a restaurant on the second floor that specializes in asian food. We hope to welcome you back as our guest.


Thank you,
Umesh Srivastava CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Gaithersburg, United States
1 review
Reviewed 15 June 2014

Clean and nice hotel with quick check in process. Rooms on the smaller side and parking garage very tight fit with expensive daily rate of $25. Great location with easy walking access to many options. Never had to take a cab because of close proximity to many landmarks in Toronto.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Colleen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review, 16 June 2014
Dear Colleen C

Thank you for taking the time to post your review of our hotel and I was happy to hear that you had a nice quick check in as we do aim to make that a priority since we know the last thing our guests want is a lengthy time consuming check in. Our traveler's reward is a warm welcoming chocolate chip cookie and fast easy check in. I'm glad that our location suited your needs and yes our hotel is so close to everything. Thank you for staying with us and we look forward to welcoming you back.

Thank you,
Umesh Srivastava CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
69 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 15 June 2014

This is a new hotel close to the parliament buildings, U of T and the major hospitals. Rooms are compact and functional. Service was friendly and helpful. No traffic noise but ailrconditionaling /heating unit will awaken the light sleeper. Cl;ose to the Chelsea hotel but much less frenzied.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jruedy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review, 16 June 2014
Dear Jruedy

Thank you very much for posting your review of our hotel based on your recent stay with us and I am happy that you enjoyed everything. We do have an incredible location since we are so close to great shopping, China Town, the museum and so much more. We are so proud now that all of our guest rooms are fully renovated and we are hearing wonderful comments from our guests. Thank you for choosing to stay with us and we hope to welcome you back again.

Thank you,
Umesh Srivastava CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 June 2014 via mobile

We chose the hotel for its location- found there to be great staff. We got our HHonors card during our stay and were treated to a free breakfast and water. Great room rate though booked online. The food at hemispheres (restaurant) was quite good. The waiter had a special order for us as non-pork eaters which was much appreciated.

Stayed June 2014, travelled on business
Helpful?
1 Thank WorldTraveler_AA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review, 16 June 2014
Dear WorldTraveler_AA

Thank you so much for taking the time to post your review of our hotel and I am so glad that you enjoyed everything. Nothing makes me happier than hearing that I have great staff because that it what it is all about in this business. I'm so happy that one of our waiters looked after your needs, they really are super at accomodating guests requests. Thank you for staying with us and we hope to welcome you back one day.


Thank you,
Umesh Srivastava CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 June 2014 via mobile

This was my first trip to Canada and to meet with my girlfriend before heading to Brazil for the World Cup. I was greeted properly and treated with respect. The room was clean and very comfortable. We even went swimming which was great also. Excellent location, near many stores and restaurants and the underground mall.

Stayed June 2014, travelled as a couple
Helpful?
Thank DariEnLake25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review, 16 June 2014
Dear DariEnLake25

Thank you very much for posting your review of our hotel and I am so happy that you enjoyed our property and hopefully we made your first trip to Canada a very special and memorable one.
We hope to welcome you back again as our guest one day.

Thank you,
Umesh Srivastava CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Goderich, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 June 2014

The only thing missing is a fantastic pool, which is extremely hard to find in downtown Toronto anyway... Walking distance to Blue Jays Games, CN Tower, Aquarium, and the Symphony (Roy Thomson Hall). And I am supposed to write a minimum of 200 characters, but no need to read on.... I have nothing else to say...

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Renee R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review, 14 June 2014
Dear Renee R

Thank you for taking the time to post your review of our hotel and I am so happy that you enjoyed your stay with us. Our location truly is amazing since we are so close to so many of Toronto's top tourist spots. We look forward to welcoming you back as our guest again in he future.


Thank you,
Umesh Srivastava CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntersville, North Carolina
Level Contributor
260 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed 12 June 2014

Let's say this was a bad week for me. No hotels in downtown Toronto due to that "Million Dollar Round Table". Clearly shows that the city hotel rooms inventory is not enough to host big events. This is not this hotel problem, in fact, they were really nice to get me a room here after I stayed one night at the airport and spent 4 hours in commute to downtown.

I clearly overpaid for this stay $309/night but it was worth it to not spend 4 hours commuting. This hotel is nice in the summer, but if you are working at the financial district, beware that it does not connect to the underground path. You'll have to walk around 10 minutes on the outside to reach the Sheraton entrance and be in the path.

My stay here started with a friendly reception without the traditional chocolate chip cookies as they ran out of it. The room looked new or recently refurbished (I was on the HHonors floor) with excellent bed, terrible pillows (like most hotels), bathroom with a nice shower and fast trouble free internet with no requirements to login, so you don't loose your session if you need to connect to the VPN. The Hilton Downtown refreshes every 24 hours and their internet is terrible compared to this one which is free. I was able to Skype with the family at 6pm with excellent video quality. The breakfast is nothing great. The pastries and croissants are not fresh and the coffee is by far the worse coffee I have ever had in my life.

The room A/C unit is very powerful, but terribly noisy. Had to sleep with it turned off on the first night.

I have ordered room service one night, and aside from the very short menu, I was impressed by the good quality of the burger I got. The food in Toronto is not great at all, and this hotel delivered something I would order again.

But the worse problem during my stay is about to be presented. At around 12:30am someone walked into my room (I forgot to double lock the door) and as soon as it saw that it was occupied, vanished immediately without saying a word. I am assuming if it was a employee with good faith, it would have at least apologized. Called front desk immediately and locked the doors. Front desk calls me 10 minutes later saying security is looking into it. 20 minutes later they call me saying they did not find the person, and they would get the key history but recommended me to lock the door. I obviously lost my sleep and decided to watch TV. TV then decides to stop working, emits a bang, big red screen and shuts down completely. Stand by light stays on but remote is unresponsive.

I most likely would not return to this hotel, however, if there is absolutely nothing around and this DoubleTree and the Sheraton are the only ones available, I would pick the DoubleTree as the Sheraton is the worse hotel in Toronto Downtown.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eduardo F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review, 14 June 2014
Dear Eduardo F

Thank you for taking the time to post your review based on your recent stay with us. I am happy that you enjoyed your room and some of the amenities that came with it such as complimentary WIFI and also that you liked our room service burger, we do receive lots of great comments about our food quality from our guests. I was very disappointed about someone entering your room late at night because we take security very important and our security department did do the investigation into the incident. If you would like to discuss things further please contact our Front Desk Manager Matt at matt.scriven@hilton.com.

Thank you,
Umesh Srivastava CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Toronto Downtown

Property: DoubleTree by Hilton Hotel Toronto Downtown
Address: 108 Chestnut Street, Toronto, Ontario M5G 1R3, Canada (Formerly The Metropolitan Hotel)
Phone Number:
Region: Canada > Ontario > Toronto > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Romantic Hotel in Toronto
#30 Business Hotel in Toronto
#30 Family Hotel in Toronto
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Toronto Downtown 3.5*
Number of rooms: 486
Official Description (provided by the hotel):
Welcome to The Doubletree by Hilton Toronto Downtown. This full service hotel is located at the heart of the city’s financial, research, entertainment, dining and shopping districts. The hotel has a total of 486 modern contemporary fully renovated guest rooms including 34 suites and luxury suites with windows that open. In room amenities include high speed wireless internet access, in room work desk and voice mail, complimentary newspaper delivered to your room, on command in room movie, music and video games. The hotel boasts two 4 Diamond rated restaurants, namely Hemispheres Restaurant and Bistro and Lai Wah Heen. Additional hotel amenities include indoor pool, a brand new state of the art fitness center and business center. The hotel has 13,000 square feet of event space and is well known in the city for its exceptional and professional catering service for both business and leisure events including weddings. The hotel is walking distance to numerous Fortune 500 Companies, the University of Toronto, several world renowned hospitals including Mount Sinai, The Hospital for Sick Children and Toronto General, Queens Park, the Law Society of Upper Canada, Ontario Art Gallery, CN Tower, Royal Ontario Museum, Mars Center, US Consulate, Canadian Opera Company. Hockey Hall of Fame, Eaton Shopping Center, Rogers Center and Air Canada Center are also easily accessible. The hotel is minutes from Union Station, easily accessible off the Gardiner Expressway, Billy Bishop Toronto Island Airport as well as 40 minutes from Pearson International Airport. As one enters the grand lobby with its cascading staircase, one is immediately welcomed by the gracious staff, ready to offer the exceptional quality service for which the hotel is known. ... more   less 
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Also Known As:
Metropolitan Hotel Toronto

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