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“Would highly recommend”

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DoubleTree by Hilton Hotel Toronto Downtown
Ranked #36 of 137 Hotels in Toronto
Certificate of Excellence
Reviewed 3 July 2014

I booked this hotel for a 1 night stay in Toronto through a comparison website and got it for a very good price online. Our main reason was the central location but after reading the negative reviews on here I was dubious whether I had made the right choice. But I needn't have worried.

Upon arrival we were greeted with the warm signature cookies, which are absolutely delicious by the way and we couldn't resist a second helping, check-in was quick and efficient and the reception staff and concierge were very friendly and professional. Our room had modern decor, newly refurbished, clean and crisp white linen with a nice cotton duvet rather than the nasty synthetic unsanitary blankets you get in so many other 4 star hotels.

The king size bed was incredibly comfortable and the bathroom was well stocked with high quality honey and coriander toiletries. We made use of the gym and pool and parked our car in the underground self parking lot which allows you to drive in and out as many times as you like over the 24-hour booking term.

We went out for dinner and breakfast so I am not able to comment on the restaurants in the hotel (but the 3rd cookie on check-out was very much appreciated!) but all other aspects of our stay were fantastic. I am really surprised to see so many negative reviews on here, we travel extensively and have stayed in 4/5 star hotels all over the world and I would not hesitate to highly recommend this one. If our travels will ever take us back to Toronto I will definitely come back to the Doubletree by Hilton Downton.

  • Stayed: June 2014, travelled as a couple
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1  Thank AlexK2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this reviewResponded 5 July 2014

Dear AlexK2010

Thank you so much for posting your review of our hotel and nothing makes me happier to see a heading such as "Would Highly Recommend. That tells me that you really enjoyed our hotel and that we made you feel special. I am so glad that you came and tried us and saw that we will provide our guests with the special comforts and acts of kindness that makes the traveler feel human again. We so appreciate your business and look forward to welcoming you back to Toronto again.

Thank you,
Umesh Srivastava CHA
General Manager

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1,564 - 1,570 of 1,944 reviews

Reviewed 2 July 2014

We stayed at the Hilton Doubletree in Toronto because it had a competitive rate and, at $29/night, the cheapest parking amongst its competitors. We were placed in a Hilton rewards room which was recently renovated and very comfortable. Although small, the room was well laid out and the water pressure was amazing! Well located behind the City Hall, it is very close to attractions, restaurants and shopping. Well definitely recommend.

Stayed: June 2014, travelled as a couple
1  Thank Brad D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this reviewResponded 5 July 2014

Dear Brad D

Thank you very much for taking the time to share your review based on your recent stay with us. I am so pleased that you enjoyed our hotel and our location. We are so happy now that we have renovated all of our guest rooms so that each and every guest can now enjoy our rooms. Our location gets so many great reviews because we are so centrally located and so close to many of Toronto's greatest tourist areas. I thank you for your comment about recommending us because that certainly tells me that we met and hopefully exceeded your expectations. We hope to welcome you back again one day.

Thank you,
Umesh Srivastava CHA
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2014 via mobile

This hotel was wonderful from check in to check out. It is right downtown next to everything fun. The hotel was very nice and clean. The in hotel restaurant was good. I just had a chicken club after a long day of travel, but it was good. There are lots of restaurants to choose from within walking distance. I will stay here again.

Stayed: June 2014, travelled on business
Thank Stormyrene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this reviewResponded 5 July 2014

Dear Stormyrene

Thank you very much for taking the time to post a review based on your most recent stay with us and I am so happy that you had a great time at our hotel and that you found it "nice and clean". I am also so happy that you received great service while staying with us because that is our main goal and we want every guest to experience our wonderful levels of service. We appreciate your business and thank you so much for staying with us.

Thank you,
Umesh Srivastava CHA
General Manager

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Reviewed 27 June 2014

This is my first time staying here for business while in Toronto. I used to stay at a different hotel. This one is much better. The bed is very comfortable and while it is in the center of the city there is very little street noise so sleep was not a problem. It is newly renovated. You can walk out the door to everything that makes Toronto fabulous.

The servers that work in Hemispheres during breakfast are very friendly and welcoming. I travel to Toronto 3 or 4 times a year so am happy to have found this hotel for future visits.

  • Stayed: June 2014, travelled on business
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Thank Wyliegal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this reviewResponded 3 July 2014

Dear Wyliegal

Thank you so much for posting your review of our hotel based on your recent stay with us and I am so happy that you found our hotel to be excellent. Thank you for giving us the chance to welcome you as a guest and to show you what a great hotel we have here. My Restaurant
Manager was so happy with your remarks about Hemispheres and we love sharing wonderful guest comments with our amazing associates. Thank you again for choosing us and we can't wait to welcome you back.


Thank you,
Umesh Srivastava CHA
General Manager

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Reviewed 27 June 2014

This was our first stop on our journey in Canada, and what a start! From the moment we checked in with the friendly, cheerful reception staff (not to mention the cookies) right through to the check out we were treated like royalty. We had a wee hic-up as the room we wee given had a double bed and we had asked for 2 beds, an computer error which was quickly sorted out for us and we were given one of the newly furbished rooms with 2 queen beds. The hotel is so central and within walking distance of the CN tower which made it ideal for our 3 night stay. Would not hesitate to use this great hotel again.
A big thank you to all the staff with a special thanks to everyone at reception. You made our stay special

Room Tip: If you do not like your room, ask to have it changed
  • Stayed: June 2014, travelled with friends
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Thank pwm199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this reviewResponded 3 July 2014

Dear pwm199

Thank you so much for taking the time to post this wonderful review of our hotel and share your feedback about your recent stay with us. I am absolutely thrilled that we started your vacation off on a positive note. Thank you for the amazing comments about our staff, as I read tripadvisor reviews I am continually seeing such wonderful comments about our associates and how they are interactiong with our guests and everyone says the same thing, the staff here are amazing and will do whatever it takes to make our guests stay fantastic. We appreciate your business and look forward to welcoming you back again if you are in Toronto.

Thank you,
Umesh Srivastava CHA
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2014

This hotel is in a good location for walking access to a wide variety of attractions, restaurants and shops. The room we had was not huge but adequate for our stay of two nights. The room was clean with a very comfortable bed. The down side is the noise, our room was located on the back side of the lift shaft so had the constant noise of lifts going up and down, also a lot of corridor noise at night with people slamming their room doors. We also tried to view a movie in the room but although we could purchase it we could not view it, problem was not resolved apart from refunding the charge. Also there was a small fridge in the room that was not working, when we queried it we were told it had to be switched on which involved pulling the fridge out of the cupboard and turning it on at the rear, not good! If it is hotel policy not to leave the fridge on at all times they should explain that you need to contact reception and they will have it turned on. Our score of 3 is a little mean as the hotel is above average and we were unlucky with the room allocation we guess.

  • Stayed: June 2014, travelled as a couple
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Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this reviewResponded 27 June 2014

Dear Paul D

Thank you very much for taking the time to post your review of your recent stay with us and I am sorry that your room did not meet your expectations. I would ask of you to contact our front desk manager at matt.scriven@hilton.com and let us know what room number you were in so we can look into all those issues and hopefully another guest will not have all the challenges that you had. I know that there were some positives about the hotel for you other than your room so I was at least pleased to see that. I thank you very much for your business and I hope you stay with us again in the future and we have the chance to make it right for you.


Thank you,
Umesh Srivastava CHA
General Manager

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Reviewed 25 June 2014

Nice hotel in Downtown location Close to many city activities'Hemisphere Restaurant great for food & service.In room watch out for the drawer catchesThe parking garage requires some manoevering and caution We did have problems with room key failure but all in all a good hotel

  • Stayed: June 2014, travelled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank 191kenb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this reviewResponded 27 June 2014

Dear 191kenb

Thank you for taking the time to post your review of our hotel and for the wonderful comment about our food and service in Hemispheres restaurant. Hopefully we met and exceeded your expectations and we look forward to having you back as our guest.


Thank you,
Umesh Srivastava CHA
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Toronto Downtown

Address: 108 Chestnut Street, Toronto, Ontario M5G 1R3, Canada (Formerly The Metropolitan Hotel)
Phone Number:
Region: Canada > Ontario > Toronto > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Romantic Hotel in Toronto
#30 Business Hotel in Toronto
#30 Family Hotel in Toronto
Price Range: £123 - £389 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Toronto Downtown 3.5*
Number of rooms: 486
Official Description (provided by the hotel):
Welcome to The Doubletree by Hilton Toronto Downtown. This full service hotel is located at the heart of the city’s financial, research, entertainment, dining and shopping districts. The hotel has a total of 486 modern contemporary fully renovated guest rooms including 34 suites and luxury suites with windows that open. In room amenities include high speed wireless internet access, in room work desk and voice mail, complimentary newspaper delivered to your room, on command in room movie, music and video games. The hotel boasts two 4 Diamond rated restaurants, namely Hemispheres Restaurant and Bistro and Lai Wah Heen. Additional hotel amenities include indoor pool, a brand new state of the art fitness center and business center. The hotel has 13,000 square feet of event space and is well known in the city for its exceptional and professional catering service for both business and leisure events including weddings. The hotel is walking distance to numerous Fortune 500 Companies, the University of Toronto, several world renowned hospitals including Mount Sinai, The Hospital for Sick Children and Toronto General, Queens Park, the Law Society of Upper Canada, Ontario Art Gallery, CN Tower, Royal Ontario Museum, Mars Center, US Consulate, Canadian Opera Company. Hockey Hall of Fame, Eaton Shopping Center, Rogers Center and Air Canada Center are also easily accessible. The hotel is minutes from Union Station, easily accessible off the Gardiner Expressway, Billy Bishop Toronto Island Airport as well as 40 minutes from Pearson International Airport. As one enters the grand lobby with its cascading staircase, one is immediately welcomed by the gracious staff, ready to offer the exceptional quality service for which the hotel is known. ... more   less 
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Also Known As:
Metropolitan Hotel Toronto

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