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DoubleTree by Hilton Hotel Toronto Downtown
Ranked #35 of 137 Hotels in Toronto
Certificate of Excellence
Reviewed 26 July 2014

Overall excellent value. Stayed there with our two The grandchildren 15 and 18 everything worked out well. In particular the concierge was very helpful and the front desk people were efficient and after check in remembered my name.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Edwin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this reviewResponded 28 July 2014

Dear Edwin H

Thank you for taking the time to post your review and I am so happy that you and your family enjoyed your stay with us. It is so important that staff members can help the guests with directions or suggestions because so many people are new to the city and we do extensive training with our associates to keep them current on any information to assist our guest better. Thank you so much for choosing to stay with us and we hope to welcome you back again.

Thank you,
Umesh Srivastava CHA
General Manager

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Reviews (1,945)
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1,545 - 1,551 of 1,945 reviews

Reviewed 25 July 2014

We wanted a nice hotel at a reasonable price and found it! Our room was beautiful, a nice corner unit with a queen bed. The price was amazing for downtown Toronto ($139+tax first night, $119+tax for second night). The hotel is in good shape, and taken care of. Our room was clean and well taken care of. The only thing that needed a bit of updating was the bathroom (mainly the bathtub/shower area), but it was fine for us. Will definitely stay here again!

Room Tip: Get a corner room with windows with windows on two sides.
  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank CRHE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this reviewResponded 26 July 2014

Dear CRHE

Thank you very much for taking the time to post your review of our hotel based on you recent stay with us. I am so happy that you enjoyed your time at The DoublTree and that you found your room beautiful. We are so pleased that all of our guest rooms have been fully renovated and yes there have been some deficiencies in very few of our guest rooms after the renovations and we are currently fixing all of these issues with our contractors as they come up. If you would be kind enough to email me the room number you were in so our team can investigate the bathroom, my email is umesh.srivastava@hilton.com. We thank you so much for staying with us and look forward to welcoming you back.

Thank you,
Umesh Srivastava CHA
General Manager

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Reviewed 23 July 2014

Was at a wedding and got a group rate. Room and parking came to $229. which I guess is good for Toronto. Ya think if you were staying at the hotel then they would throw in the $29 parking fee.
The bed and pillows were very comfortable. Staff was friendly. The room and hotel was clean and I was happy to have the late check out at 12.

  • Stayed: July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank jeffshabs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this reviewResponded 25 July 2014

Dear jeffshabs

Thank you very much for taking the time to post your review and I am very happy you enjoyed your stay with us. I am glad that you found the beds nice and comfortable and the staff friendly. Thank you for choosing to stay with us and we look forward to welcoming you back again.

Thank you,
Umesh Srivastava CHA
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2014

What a pleasure it was to stay at the Double Tree Hilton !! The wonderful staff at the front desk, the warm chocolate chip cookies given upon arrival, the clean spacious " Paris suite " was an added bonus! Have stayed here many times as the " Met" and will return many more times!! Thanks everyone for making it a very special time in T.O. :)))))

Room Tip: Higher floor facing C.N. Tower was nice
  • Stayed: June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank A D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this reviewResponded 25 July 2014

Dear A D

Thank you so much for taking the time to post this excellent review of our hotel and I would like to thank you for being a long time customer of ours, we sincerely appreciate the business. I love when I hear that my staff was great, there is nothing more important than service and I am so happy you enjoyed ours. We look very forward to welcoming you back as our guest.

Thank you,
Umesh Srivastava CHA
General Manager

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Reviewed 22 July 2014

Excellent hotel with very friendly staff. The rooms were kept very clean and I found the bed extremely comfortable. The gym had new equipment, treadmills(4), bikes(2) and ellipticals(3)all in great working condition, plus a small weight workout area.

For downtown Toronto , this hotels serves as a great hub being close to everything.

I had one small issue that may not bother others and that is I found the Bistro/lounge bar prices a bit on the high side. ( Stella=$9) (5oz pinot grigio=$12)

However the plus is there are plenty of other venues to check out, after all you are in the heart of Toronto.
YES I would stay here again and do recommend this hotel for others.

Room Tip: I was on the 17 floor and encountered no problems.
  • Stayed: July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
2  Thank Limonrum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this reviewResponded 24 July 2014

Dear Limonrum

Thank you so much for taking the time to post your review of our hotel and I am so happy that you enjoyed your stay with us. We are so firtunate to be located where we are because we are so close to the main bus terminal in Toronto, the Eaton Centre, Nathan Phillips and Dundas Squares and so many of Toronto's other top attractions. I am also very happy that you found are rooms clean because our Housekeeping team does take such pride in their work. We look forward to having you back as our guest.


Thank you,
Umesh Srivastava CHA
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014

I enjoyed a very pleasant stay at this Doubletree by Hilton recently. I was greeted warmly upon arrival (and handed a warm cookie!). The reservation team were very welcoming.

My room was very well appointed, quiet and impeccably clean. The bed was very comfortable. The desk area was well lit and the internet complimentary.

The hotel was well located to my business needs and a handy walk to City Hall and the Eaton Centre.

I did have to wait a little longer than I would have expected to contact in room dining one evening, but the food was well worth it.

Thoroughly recommend this hotel.

  • Stayed: July 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank MerchantAdventurer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this reviewResponded 24 July 2014

Dear MerchantAdventurer

Thank you very much for taking the time to post a review of our hotel and I am so happy that you enjoyed your stay with us. Your comment about the room being impeccably clean put a huge smile on the face of our Director of Housekeeping and that entire team, they try so hard to ensure each room is spotless for the next guest. We thank you so much for staying with us and hope to welcome you back again.

Thank you,
Umesh Srivastava CHA
General Manager

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Reviewed 22 July 2014

Its a bit too frenzied for me, but location is good. Kind of icky if u walk west so walk out east from hotel. Rooms feel a bit tight esp the bathrooms. Friendly, responsive staff. No laundry room. Great choggie chip cookies free at front desk. Pool felt kind of dirty-cleaned n filled enuff w all the kids? Location ideal for dtown n queen st west

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Cat V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this reviewResponded 24 July 2014

Dear Cleopatra V

Thank you for taking the time to post your review of our hotel and I am so happy you found our staff friendly and responsive. Being a Downtown hotel in a big city there will always be certain areas that are nicer than others, if you stay with us again please talk with our Front Desk staff or concierge and they can suggest a multitude of safe areas to go to that are very close to the hotel. We are in the process of building a laundry room for our guests and hope to have that up and running in the near future. Thanks so much for choosing to stay with us and have a great day.

Thank you,
Umesh Srivastava CHA
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Toronto Downtown

Address: 108 Chestnut Street, Toronto, Ontario M5G 1R3, Canada (Formerly The Metropolitan Hotel)
Phone Number:
Region: Canada > Ontario > Toronto > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Romantic Hotel in Toronto
#30 Business Hotel in Toronto
#30 Family Hotel in Toronto
Price Range: £122 - £385 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Toronto Downtown 3.5*
Number of rooms: 486
Official Description (provided by the hotel):
Welcome to The Doubletree by Hilton Toronto Downtown. This full service hotel is located at the heart of the city’s financial, research, entertainment, dining and shopping districts. The hotel has a total of 486 modern contemporary fully renovated guest rooms including 34 suites and luxury suites with windows that open. In room amenities include high speed wireless internet access, in room work desk and voice mail, complimentary newspaper delivered to your room, on command in room movie, music and video games. The hotel boasts two 4 Diamond rated restaurants, namely Hemispheres Restaurant and Bistro and Lai Wah Heen. Additional hotel amenities include indoor pool, a brand new state of the art fitness center and business center. The hotel has 13,000 square feet of event space and is well known in the city for its exceptional and professional catering service for both business and leisure events including weddings. The hotel is walking distance to numerous Fortune 500 Companies, the University of Toronto, several world renowned hospitals including Mount Sinai, The Hospital for Sick Children and Toronto General, Queens Park, the Law Society of Upper Canada, Ontario Art Gallery, CN Tower, Royal Ontario Museum, Mars Center, US Consulate, Canadian Opera Company. Hockey Hall of Fame, Eaton Shopping Center, Rogers Center and Air Canada Center are also easily accessible. The hotel is minutes from Union Station, easily accessible off the Gardiner Expressway, Billy Bishop Toronto Island Airport as well as 40 minutes from Pearson International Airport. As one enters the grand lobby with its cascading staircase, one is immediately welcomed by the gracious staff, ready to offer the exceptional quality service for which the hotel is known. ... more   less 
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Also Known As:
Metropolitan Hotel Toronto

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