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“Downtown Toronto Doubletree is fantastic!”

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DoubleTree by Hilton Hotel Toronto Downtown
Ranked #35 of 138 Hotels in Toronto
Certificate of Excellence
Reviewed 27 July 2014 via mobile

This hotel is located in a great central location. It is close to everything you need downtown...restaurants, metro, theater...you name it. The staff was so friendly and helpful. The rooms were clean and updated. Elevators were a pain but that's the only negative I can point out.

Stayed: July 2014
Thank Dtownjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this reviewResponded 28 July 2014

Dear Dtownjr

Thank you very much for posting this review of our hotel and I am so happy that you enjoyed your stay and found our staff very friendly and helpful. Our location is such a great bonus for our guests because so many of Downtown Toronto's most desireable destinations are within a few minutes of us and it is so convenient and easy to walk to most of these spots. Thank you so much for choosing to stay with us and we hope to welcome you back again.

Thank you,
Umesh Srivastava CHA
General Manager

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1,679 - 1,685 of 2,100 reviews

Reviewed 27 July 2014

The Double Tree Hotel was an absolute pleasure to stay. The staff was excellent. The Front desk was very helpful and met every need of mine. The breakfast was very good. The staff was very friendly. My 2 year old son had a great time.

The room size is decent . You cant expect a big room in any downtown, but the room size was decent. Since this is a relatively new hotel some of the cupboard knobs and bathroom appliances were coming off , but the staff took care of it very well.

Kid friendly hotel. Very good location. Minutes away from the eaton center, front street and union station.

Excellent restaurants around the area walking distance away.

Good place to stay.

Room Tip: Use your Hilton Honors status to get a good room.
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  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Anup P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this reviewResponded 28 July 2014

Dear Anup P

Thank you very much for taking the time to post your review and I am so happy that you and your family had such a great time at our hotel. It makes me feel so good when my staff meets and exceeds the needs of our guests and provides them the type of service that makes a great impression on our guests. There are many different hotels in this city but there is not a hotel that will provide the customer service that we do and I am so proud of that. It all starts with our warm chocolate chip cookie at check in and that is all part of The DoubleTree Traveler's Reward. Thank you so much for choosing to stay with us and I hope we can welcome you back again.


Thank you,
Umesh Srivastava CHA
General Manager

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Reviewed 27 July 2014

After a bad experience in another hotel, I decided to book a room in the Doubletree.

I normally stay on the Doubletrees when I travel and as an Hhonours member I never had any issues with the hotels I stay.

I highly recommend this hotel, staff is friendly, rooms are good and the value for money is great!

Room Tip: Become a Hhonours member!
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  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank PedroR8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this reviewResponded 28 July 2014

Dear PedroR8

Thank you so much for taking the time to post your review of our hotel and I am happy that you enjoyed your recent stay and that you felt you received great value for your money. We are so proud that all of our guest rooms have now been renovated and our guests can enjoy them now. I also love to hear that our guests continuously comment that the staff is friendly and helpful because that is a crucial part of every guest stay and our associates always do anything it takes to "Make it Right". Thank you so much for staying with us and hopefully we can welcome you back soon.

Thank you,
Umesh Srivastava CHA
General Manager

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Reviewed 26 July 2014

Overall excellent value. Stayed there with our two The grandchildren 15 and 18 everything worked out well. In particular the concierge was very helpful and the front desk people were efficient and after check in remembered my name.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Edwin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this reviewResponded 28 July 2014

Dear Edwin H

Thank you for taking the time to post your review and I am so happy that you and your family enjoyed your stay with us. It is so important that staff members can help the guests with directions or suggestions because so many people are new to the city and we do extensive training with our associates to keep them current on any information to assist our guest better. Thank you so much for choosing to stay with us and we hope to welcome you back again.

Thank you,
Umesh Srivastava CHA
General Manager

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Reviewed 25 July 2014

We wanted a nice hotel at a reasonable price and found it! Our room was beautiful, a nice corner unit with a queen bed. The price was amazing for downtown Toronto ($139+tax first night, $119+tax for second night). The hotel is in good shape, and taken care of. Our room was clean and well taken care of. The only thing that needed a bit of updating was the bathroom (mainly the bathtub/shower area), but it was fine for us. Will definitely stay here again!

Room Tip: Get a corner room with windows with windows on two sides.
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank CRHE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this reviewResponded 26 July 2014

Dear CRHE

Thank you very much for taking the time to post your review of our hotel based on you recent stay with us. I am so happy that you enjoyed your time at The DoublTree and that you found your room beautiful. We are so pleased that all of our guest rooms have been fully renovated and yes there have been some deficiencies in very few of our guest rooms after the renovations and we are currently fixing all of these issues with our contractors as they come up. If you would be kind enough to email me the room number you were in so our team can investigate the bathroom, my email is umesh.srivastava@hilton.com. We thank you so much for staying with us and look forward to welcoming you back.

Thank you,
Umesh Srivastava CHA
General Manager

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Reviewed 23 July 2014

Was at a wedding and got a group rate. Room and parking came to $229. which I guess is good for Toronto. Ya think if you were staying at the hotel then they would throw in the $29 parking fee.
The bed and pillows were very comfortable. Staff was friendly. The room and hotel was clean and I was happy to have the late check out at 12.

  • Stayed: July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank jeffshabs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this reviewResponded 25 July 2014

Dear jeffshabs

Thank you very much for taking the time to post your review and I am very happy you enjoyed your stay with us. I am glad that you found the beds nice and comfortable and the staff friendly. Thank you for choosing to stay with us and we look forward to welcoming you back again.

Thank you,
Umesh Srivastava CHA
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2014

What a pleasure it was to stay at the Double Tree Hilton !! The wonderful staff at the front desk, the warm chocolate chip cookies given upon arrival, the clean spacious " Paris suite " was an added bonus! Have stayed here many times as the " Met" and will return many more times!! Thanks everyone for making it a very special time in T.O. :)))))

Room Tip: Higher floor facing C.N. Tower was nice
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  • Stayed: June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank A D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this reviewResponded 25 July 2014

Dear A D

Thank you so much for taking the time to post this excellent review of our hotel and I would like to thank you for being a long time customer of ours, we sincerely appreciate the business. I love when I hear that my staff was great, there is nothing more important than service and I am so happy you enjoyed ours. We look very forward to welcoming you back as our guest.

Thank you,
Umesh Srivastava CHA
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Toronto Downtown

Address: 108 Chestnut Street, Toronto, Ontario M5G 1R3, Canada (Formerly The Metropolitan Hotel)
Phone Number:
Region: Canada > Ontario > Toronto > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Family Hotel in Toronto
#29 Romantic Hotel in Toronto
#30 Business Hotel in Toronto
Price Range: £93 - £281 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Toronto Downtown 3.5*
Number of rooms: 486
Official Description (provided by the hotel):
Welcome to The Doubletree by Hilton Toronto Downtown. This full service hotel is located at the heart of the city’s financial, research, entertainment, dining and shopping districts. The hotel has a total of 486 modern contemporary fully renovated guest rooms including 34 suites and luxury suites with windows that open. In room amenities include high speed wireless internet access, in room work desk and voice mail, complimentary newspaper delivered to your room, on command in room movie, music and video games. The hotel boasts two 4 Diamond rated restaurants, namely Hemispheres Restaurant and Bistro and Lai Wah Heen. Additional hotel amenities include indoor pool, a brand new state of the art fitness center and business center. The hotel has 13,000 square feet of event space and is well known in the city for its exceptional and professional catering service for both business and leisure events including weddings. The hotel is walking distance to numerous Fortune 500 Companies, the University of Toronto, several world renowned hospitals including Mount Sinai, The Hospital for Sick Children and Toronto General, Queens Park, the Law Society of Upper Canada, Ontario Art Gallery, CN Tower, Royal Ontario Museum, Mars Center, US Consulate, Canadian Opera Company. Hockey Hall of Fame, Eaton Shopping Center, Rogers Center and Air Canada Center are also easily accessible. The hotel is minutes from Union Station, easily accessible off the Gardiner Expressway, Billy Bishop Toronto Island Airport as well as 40 minutes from Pearson International Airport. As one enters the grand lobby with its cascading staircase, one is immediately welcomed by the gracious staff, ready to offer the exceptional quality service for which the hotel is known. ... more   less 
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Also Known As:
Metropolitan Hotel Toronto

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