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“Great hotel in not so great location”

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Ramada Plaza Toronto Downtown
Ranked #67 of 137 Hotels in Toronto
Reviewed 28 July 2014

We stayed in Toronto for 2 nights as we were visiting a few cities for a trip to Canada from the US. The hotel was great. Easy in and out parking(although 25 a night). Rooms were great. We stayed in a suite which had 2 bedrooms, 1 for the kids and 1 for us. Big living room and a small fridge. Bathroom was nice. The pool was unusual but fine for the kids.
The location was not great. I was hoping it would be easy to get to the entertainment area but it's not close to that at all. You must drive and repay to park in that area or take a cab or subway. We took the subway the first day but it ended up being over $16 for 5 of us. We drove and just parked the next day. Easier and cleaner and less stress
Besides the location, everything was great except the one man behind the desk when we checked in. He was unpleasant on more than one occasion and definitely should not work in hospitality.

Room Tip: We stayed close to the elevator which ended up being a great room.
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  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank jkacgallagher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
308SDT, Front Office Manager at Ramada Plaza Toronto Downtown, responded to this reviewResponded 30 July 2014

Dear “jkacgallagher” thank you for your recent review and for your comments. I regret your experience with the front desk and I welcome you to contact me at emarroquin@ramadaplazatoronto.com in order to get more information about your experience.
Otherwise I am happy that you enjoyed your room.

Kind regards,
Edwin Marroquín
Ramada Plaza Toronto

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Reviewed 28 July 2014

This was one of our first trips in a long time without kids, and we wanted to stay somewhere nice. This hotel was very pricey for what it was. We stayed in a one bedroom suite. The bedroom was lovely, but the living space and bathroom were dated and not clean. The odour was so bad in our room on arrival I was sick until we were moved (a move to another room on the same floor was quickly accommodated, staff very nice). This room was marginally better. I have NEVER requested a different room while travelling. This was a first for me.
The AC was nice and cool, however fridge did not work well. No minibar. Restaurant hours not convenient. We were looking forward to brunch, but the restaurant was closed by 11 am (in late June). The elevators were extremely small (6 people max I would say) and very slow! Stay on lower levels so you can take the stairs if travelling at peak times.
Great location, but for the price and quality - I would recommend staying elsewhere.

Room Tip: Elevators small and slow. If travelling at peak times - stay on lower levels so you can opt for the...
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  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Christine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
308SDT, Front Office Manager at Ramada Plaza Toronto Downtown, responded to this reviewResponded 30 July 2014

Dear “Christine P” we regret that you didn’t enjoy your room. We would like to offer our sincere apologies and assure you that the matter is being looked into by our General Manager and Executive Housekeeper.

Kind regards,
Edwin Marroquín
Ramada Plaza Toronto

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014

Hotel was nice and clean. I did have a few minor issues with our room. In the morning I discovered the shower did not work and the only outlet by the sinks was not working as well. We called the front desk and the shower was fixed in about 20 minutes. He was unable to fix the outlet and I said not worry about it and used another one.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
Thank Cory W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
308SDT, Front Office Manager at Ramada Plaza Toronto Downtown, responded to this reviewResponded 30 July 2014

Dear “Cory W” thank you for staying with us and we apologies for the concern regarding your faucet. We trust that our maintenance staff was able to fix the problem with an efficient manner.
We look forward to seeing you back again and giving us another opportunity to impress you.

Kind regards,
Edwin Marroquín
Ramada Plaza Toronto

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Reviewed 26 July 2014

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
Thank Michele V
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
308SDT, Front Office Manager at Ramada Plaza Toronto Downtown, responded to this reviewResponded 30 July 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 24 July 2014

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
Thank Melisa R
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
308SDT, Front Office Manager at Ramada Plaza Toronto Downtown, responded to this reviewResponded 25 July 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 23 July 2014

Front desk was anything but friendly. Would have been nice to have been told about extra charges for parking, etc... at the time of reservation.

  • Stayed: July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
Thank Shannon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
308SDT, Front Office Manager at Ramada Plaza Toronto Downtown, responded to this reviewResponded 25 July 2014

Dear “Shannon L” thank you for your recent comments. Our apologies for the inconvenience you experience, typically a charge for parking is something that is assume as no hotel or facility in a downtown setting offers free parking.
I regret to hear that you experience with the front desk was no pleasurable and I welcome you to contact me at emarroquin@ramadaplazatoronto.com in order to offer me more details about the experience.

Kind regards,
Edwin Marroquin
Front Office Manager

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Reviewed 21 July 2014 via mobile

The hotel is conveniently located, has very pleasant staff and overall the room was comfortable and well appointed. My only complaint, the walls are so thin that anything over a whisper in an adjacent room or hallway can be heard. Great for wake up calls though.

Stayed: July 2014
1  Thank dannerin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
308SDT, Front Office Manager at Ramada Plaza Toronto Downtown, responded to this reviewResponded 23 July 2014

Dear “Gards, F” thank you for the great comment! We will be happy to see you again at Ramada Plaza Toronto Downtown.

Edwin Marroquín
Front Office Manager
Ramada Plaza Toronto Downtown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ramada Plaza Toronto Downtown

Address: 300 Jarvis Street, Toronto, Ontario M5B 2C5, Canada (Formerly Ramada Hotel & Suites Downtown)
Phone Number:
Region: Canada > Ontario > Toronto > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #67 of 137 Hotels in Toronto
Price Range: £86 - £237 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ramada Plaza Toronto Downtown 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Ramada Plaza Toronto Hotel Toronto
Ramada Toronto
Toronto Ramada

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