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“Totally Dissatisfied” 1 of 5 bubbles
Review of BEST WESTERN PLUS Toronto North York Hotel & Suites

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BEST WESTERN PLUS Toronto North York Hotel & Suites
Ranked #45 of 132 Hotels in Toronto
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Totally Dissatisfied”
1 of 5 bubbles Reviewed 26 March 2014

We stayed at this hotel on Sat. Mar. 22 for one night. We booked a King Suite and emphasized we wanted a quiet location. We were very pleased with our room and the pool. Unfortunately our hope for a quiet room and a good night's sleep were not to be.

About midnight, we heard screaming from down the hall. After 1 a.m., we were awakened by a very loud disturbance in the hall. We looked through the peep hole and were shocked to see 3 young adults directly outside our bedroom door, which had a broken additional lock. They were using extremely foul language, yelling, screaming and arguing intensely.

At 1:35 a.m., we called the front desk to send someone, to break this up. Again at 2:05 a.m. another call to the front desk because they were back, running the halls and still using very inappropriate language, filthy actually. We were told that security had been up and no one was found. He seemed impatient about our complaint. The noise continued in the hall, for some time but gave up on another call, as it seemed pointless.

We discussed our complaint with the front desk at check out and were told security had made 6 trips to the 5th floor before they could catch them. They acknowledged there had been many complaints from the floor. We were also told the hotel was fully booked and did not have sufficient security to get a handle on the problem. They said they eventually caught them in rooms, that some of them had not booked. They were kicked out of the hotel and charged.

It is our view we should have been compensated for our terrible, stressful night and loss of sleep. They offered us, a smiling and less than sincere apology. The hotel representative (no nametag and did not identify herself) said she was very familiar with Best Western internationally and there was nothing she could do. Compensation is only offered, if a guest has an issue with something broken in the room, for example, as she said, a broken sink. She, when pressed, offered us breakfast We declined as our evening room service meal, from the hotel dining room was awful. They just wanted us to pay our bill and be gone.

We have had excellent experiences at another Best Western Plus, where we have stayed many times and are very surprised, at the poor level of customer service we received, at this hotel. It is our intention to share our comments directly with Best Western. We certainly did not get what we paid for and would never stay at this hotel again.

  • Stayed March 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank a71t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shankar N, General Manager at BEST WESTERN PLUS Toronto North York Hotel & Suites, responded to this review, 1 April 2014
Thank you for posting your feedback on our TripAdvisor page. May it be constructive criticism or positive criticism, all comments are taken seriously by our management staff. In regards to your matter, I have been advised by my front desk staff about your specific situation. I know that there was a noise complaint down the hall from you, which regularly does not happen at our hotel although with 145 guest rooms it is hard to control every person that enters our building. We strive to filter our hotel from the good and bad but guests do have visitors as well that sometimes we may not see upon check-in. I do apologize for the noise complaint you dealt with that night, as I know my front desk staff apologized for it as well upon check-out.

As for the staff you dealt with during check out, I know she handled the situation in a professional manner as she always does and she had many guests as witnesses. I was advised immediately by her that after a back and forth conversation and many guests waiting behind you waiting to check out, she tried her best in keeping you happy. I am aware she offered you breakfast on the house as you were really upset which is something we do not usually offer although in your case she did for the inconvenience you experienced with the noise complaint on your floor.

From my understanding I know the conversation escalated and you threatened my front desk staff with the exact words, "If you do not comp our room we will write on TripAdvisor." At that point as a guest you took it to the next level which is considered threatening to our business and to the employee dealing with your situation. It would not be necessary to give you a free night stay if there was a noise complaint that our night staff took care of as soon as they found out. To use a social media website to get a free night stay is extremely unjust and that is why we did not provide it for you in the end. I am sorry that is not how we conduct business, we try to keep everything in a professional and friendly manner as you can tell by the many employee compliments our staff guests on TripAdvisor. Overall, we sincerely do apologize for your inconvenience although we do not welcome threats at our property. Have safe travels.
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483 reviews from our community

Traveller rating
    203
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    65
    27
    14
See reviews for
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87
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (44)
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English first
Sundridge
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 March 2014

Clean pleasant and comfortable. Renovated property close to Humber (Finch) hospital has the feel of a much more expensive hotel. On property restaurant was great and inexpensive even without the hotel guest discount.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank J. A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shankar N, General Manager at BEST WESTERN PLUS Toronto North York Hotel & Suites, responded to this review, 29 March 2014
Hi J.A! We really appreciate you taking the time to post your postive feedback on our TripAdvisor page. It is great to see that you noticed that the value of our hotel for the price is paid is incredible. We have great rates for how new the hotel is. We spent over $3.5 million in renovations and have extremely reasonable rates for what we offer. As for the cleanliness, we strive on keeping our hotel looking great so our guests feel comfortable and pleasant, like you did. Overall I want to thank you for your kind words. We welcome you back with open arms.
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Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 22 March 2014

I arrived late and was exhausted. The staff made sure I ate - ordering take-out for me. The next three days were peaceful, relaxing and quiet when I needed - with instant answers from the front desk and unlimited computer use in the lobby.

  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank 686janew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shankar N, General Manager at BEST WESTERN PLUS Toronto North York Hotel & Suites, responded to this review, 29 March 2014
Hi 686janew! I want to personally thank you for posting on our TripAdvisor page, it is greatly appreciated. I am glad that you were taken care of by the front desk staff. No matter what the time there is always an option for some type of food in the area. As for the business center, you are right as a courtesy to our guests we have computers that are available for us 24/7. It is great to know you had relaxing time during your stay with us, we welcome you back anytime. Have safe & happy travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey, Canada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 21 March 2014

Very Friendly staff, they make you feel like you are at "Home". Nick was on the front desk and was very helpful in assisting with any questions we had. Stay here often, and noted it was recently renovated-looks great!

  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sharon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shankar N, General Manager at BEST WESTERN PLUS Toronto North York Hotel & Suites, responded to this review, 29 March 2014
Hi Sharon S! I want to personally thank you for posting on our TripAdvisor page, it is greatly appreciated. It is great that we made you feel right at home. The hotel staff, in every department is extremely friendly and accommodating. Also it's nice of you to acknowledge our renovations, it is a big change and all the guests love it. As for Nick, I will make sure to pass the positive feedback on to him. We welcome you back with open arm. Have safe & happy travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 21 March 2014

Newly renovated. rooms clean , fresh, great bed to sleep on.
The front desk staff and all other staff very friendly and helpful.
Discount for hotel guest that eat in the attached restaurant.
.This hotel is located close to Hwy 400. which gives great access to head into the city or to Canada's Wonderland. and only 20 minutes from the airport.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RHS195823
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shankar N, General Manager at BEST WESTERN PLUS Toronto North York Hotel & Suites, responded to this review, 29 March 2014
Hi RHS195823! Thank you for posting on our TripAdvisor page, it is much appreciated. Your comments help other travellers decipher on the value of our hotel. As for the accessibility to different parts of Toronto, we are conveniently located off of Highway 400 like you said, and you can get anywhere from our location. I am really glad that you found our hotel nice and clean. We try our best to keep everything above guests expectations so that everyone is satisfied. Also, I am glad that you ate at our restaurant, Western Bar & Grille, guests love our 15% discount that we offer as courtesy of staying at our hotel. Overall, thanks again for the great feedback, we would love for you to stay with us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
M'chigeeng
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 21 March 2014

Had an exceptional stay (3 Rooms X 2 nites) with large family. Rooms were great, clean and comfortable. Swimming pool was warm, clean and very comfortable for the children and adults. Staff were tremendous and very friendly. The beds are absoultely beautiful providing extreme comfort and a great sleep! Proximity to Hwy 400 is a great feature also. Price was very good.

Nick, at the front desk was very friendly, courteous and of great assistance making our trip even more enjoyable.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shankar N, General Manager at BEST WESTERN PLUS Toronto North York Hotel & Suites, responded to this review, 29 March 2014
Hi Robert B! Thank you for taking the time to post your feedback on our TripAdvisor page, it really means a lot to us. It is great to hear that you had an exceptional time at our hotel. We really aim to please all of our guests and cater to everyone's needs. Most importantly I am glad your family and yourself had an awesome time. Our swimming pool and hot tub are really a big hit especially with families since the kids get to have a fun time! As for the beds, you are completely right when we renovated the property we bought the best mattresses so our guests feel relaxed and right at home. As for Nick, I will make sure to pass the positive feedback on to him. Overall, I want to thank you for the kind words, we welcome you back with open arms!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Toronto North York Hotel & Suites

Property: BEST WESTERN PLUS Toronto North York Hotel & Suites
Address: 50 Norfinch Drive, Toronto, Ontario M3N 1X1, Canada (Formerly Travelodge Toronto North/North York)
Phone Number:
Region: Canada > Ontario > Toronto > North York
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Toronto
#24 Business Hotel in Toronto
#26 Family Hotel in Toronto
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — BEST WESTERN PLUS Toronto North York Hotel & Suites 3.5*
Number of rooms: 145
Reservation Options:
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Also Known As:
Travelodge Toronto North/North York Hotel North York
Travelodge North York
Travel Lodge North York
North York Travel Lodge
North York Travelodge

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