Upon return from a family vacation, we missed our connecting flight, so West Jet sent us to this hotel for a 2 night stay since we could not get another flight until then. They also gave us food vouchers to use at the dinning room. So off we went to the location indicated for pick up for the hotels shuttle, and there we waited and waited and waited while all other hotel shuttles came and went numerous times...finally it arrived, we loaded our own luggage as no help was even offered. Got to hotel and checked in, I handed the front desk person my vouchers which showed 2 night stay and asked where the dinning room was as it was 11 pm and my family had not eaten. That's when he tells me there is no dinning room or food, but there would be breakfast in the morning and took 2 of our vouchers worth 60.00. Turned out to be dry cereal and toast with juice. Room was ok nothing to write home about bathroom wasn't as clean as it should be, but we were tired it was late and we had 6 people including kids. The next day after getting some rest we needed to get some supper so in order to use our vouchers we had to go back to the airport to use in a restaurant there. So we needed to get the shuttle oh joy here we go again.. We waited 35 min while the driver and front desk person argued about taking us, finally we were on our way made it back to the airport had a bite to eat and went looking for the shuttle amazingly only took 5 min. Got back to hotel went to go to our room only to find out we had been locked out of our rooms..so my husband went down to the front desk to get keys fixed while me and the kids sat in the hallway in front of our rooms. 10 min later he comes back up and tells us to come down to the lobby with him as they front desk person told him we were only suppose to stay 1 night and someone else was in our rooms... How was this possible when all our stuff was still on them.. He was very rude oh and did I forget to mention the front desk person was the same person who drove the shuttle. So when he is out picking people up at the airport you can't check in. So while he was ignoring us and talking to other people we called west jet and filled them in on the situation and told them we wanted to move and would not stay here any longer. They booked us at another hotel, I told the guy at front desk give me a key so I can get my stuff we were leaving, he gave me a key card alright he have me the master key to all the rooms.. Are you kidding me!! If I was staying at a hotel and knew they gave out a master key to anyone id be very upset, I could have opened anyone's room door.. I don't know how this place is still in business..4 other people came and ended up leaving without checking in just by hearing all the trouble we were having. If you have any sense you will stay somewhere else any where else.
- Official Description (provided by the hotel):
- Conveniently located just minutes from the Toronto International Airport, the hotel has undergone a complete renovation in 2010. Our property offers free airport shuttle, park and fly service, business centre, fitness room, and rental car agency. We offer free continental breakfast, free HS internet and free parking. All rooms include Fridge, hairdryer, alarm clock, coffeemaker, iron and board, cable TV, 37in HD flat screen TVs and free weekday newspaper. ... more less
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- Also Known As:
- Belaire Hotel Toronto