I missed my flight with Air Canada so they gave me a voucher for this hotel. Because I was waiting already 45 minutes I decided to call the number on my voucher to ask when the shuttle would come. It was very hard to understand the man on the phone due to his strong Indian accent. 20 minutes later the shuttle arrived. It was supposed to appear every 30 minutes and it was already midnight and - 15 C. Finally in the hotel, you can already see in the lobby that this is not a nice place to be. It is dirty, a few sad looking plants and no nice flair at all. The only positive thing was the check in process that went fast and without any additional paperwork. The voucher was enough to get the key card. The room was ok on first sight. Big and spacious. However, the thick carpet was dirty so that you don't want to walk barefoot. The bed had comfortable mattress, but the sheets where not clean. When you go to bed it is quite unstable. WiFi is extremely slow. The shower in the bathroom did not work - only few drops of water came out. There is no restaurant or vending machine. Nothing in walking distance where you can get anything to eat. So my hope was the breakfast. Bit that was most disappointing. They had dirty thermos cans with brown liquid that you cannot call coffee. Cornflakes, croissants, yoghurt and apples was all that you could get. Overall also this breakfast place looked dirty and unorganized, so I decided to check out ASAP and to have breakfast at the airport.
It seems that most guests here are victims of cancelled or missed flights, so you see here mainly desperate people in bad mood. This is for sure not very motivating for the receptionists. I realized that when waiting for the shuttle back yo the airport when I had the opportunity to listen to some conversations between receptionist and guests.
Conclusion: never choose this hotel when you want to have a nice experience. In case you see this hotel on a voucher from the airline - ask them for a different one!
- Official Description (provided by the hotel):
- Conveniently located just minutes from the Toronto International Airport, the hotel has undergone a complete renovation in 2010. Our property offers free airport shuttle, park and fly service, business centre, fitness room, and rental car agency. We offer free continental breakfast, free HS internet and free parking. All rooms include Fridge, hairdryer, alarm clock, coffeemaker, iron and board, cable TV, 37in HD flat screen TVs and free weekday newspaper. ... more less
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- Also Known As:
- Belaire Hotel Toronto