Booked this Hotel through Park, Sleep and Fly. Arrived on Feb 5th to leave car, returning to pick up car and stay overnight on February 26th. Hotel has recently been renovated and rooms and public areas do reflect this. My issue is with the staff and other services. It snowed most of the day on Feb 5th, delaying our arrival at the Hotel. Even so we would have expected the access off the street to the hotel to have been plowed - which it wasn't. The entrance to the hotel itself was not shovelled. Could not drive up to front door as parking spots taken up by an employee and shuttle van. Staff at reception seemed confused re the Park Sleep and Fly billing arrangement. In fact I will billed twice - on 2 different credit cards - one being one card which I provided Park Sleep and Fly (that charge was posted on Jan 28th), the other on a different card which I used when I checked in on the 5th.
In summary have no issue with comfort and cleanliness of the hotel, only with the service, my dissatisfaction with it overrides the benefits of the renovation.
- Official Description (provided by the hotel):
- Conveniently located just minutes from the Toronto International Airport, the hotel has undergone a complete renovation in 2010. Our property offers free airport shuttle, park and fly service, business centre, fitness room, and rental car agency. We offer free continental breakfast, free HS internet and free parking. All rooms include Fridge, hairdryer, alarm clock, coffeemaker, iron and board, cable TV, 37in HD flat screen TVs and free weekday newspaper. ... more less
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- Also Known As:
- Belaire Hotel Toronto