I spent two nights here on business in September.
Let me start by saying that I love Le Germain on Mercer Street (see my previous 5 star review). I have stayed there 4-5 times and would have done so again had it not been sold out this trip.
Attractive looking hotel, very contemporary - almost identical finish to Mercer Street Germain. room looked very nice and was very clean and well furnished. Comfortable bed.
Reasons this hotel doesn't match up to its sister property (and why it gets an average rating):
Service - good but not great.
Food : breakfast was poor. Poor choice - not kept well stocked up.
Bathroom : the Mercer Street Germain has the best shower of any hotel I have stayed in. This shower looked the part - but the water barely trickled out. Annoying.
Fire Alarm : went off in the middle of the night. Not the hotel's fault but for the 20 mins or so was ringing no communication at all from the hotel over loudspeaker system or phone or anything at all. People in corridor walking around at 1am confused and angry. No word the following morning either.
Bill : phantom mini bar items added to bill - not just one but many. Removed on request but it was about 4-5 items!
Kettle : i smelt burning on second night and couldn't figure out a clicking sound. Eventually figured out it was my kettle that had been left on with nothing in it. I went nowhere near it - so was not my error.
Location : good, but not much to do in the immediate vicinity other than the huge Sports Bar.
Many of these things may get solved as the hotel settles down - but I for one will be staying at Mercer Street on future visits. So one way or he other they will still get my business!
- Official Description (provided by the hotel):
- Toronto's Second Le Germain HôtelGroupe Germain is reasserting itself in Toronto with Hôtel Le Germain Maple Leaf Square. Integrated into the complex for which it is named, this 167-room boutique-hotel is one element in a real estate development that combines condominiums, offices, retail shops and restaurants.Hotspot for Sports and EntertainmentLocated just steps from the Air Canada Centre, home to the Toronto Maple Leafs (hockey) and the Raptors (basketball), and venue for Toronto's hottest events and shows, the hotel is at the heart of it all.Quiet Oasis in a Buzzing NeighbourhoodAlthough the hotel is immersed in the city's vibrant core, it remains loyal to Groupe Germain's philosophy, which is founded on elegance combined with authenticity. Each Germain property strives to achieve the same goal: to offer a comfortable and inviting atmosphere where personalized, yet discreet service is of the utmost importance. ... more less
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