This was my first stay at Le Germain Maple Leaf Square, but it certainly will not be my last. From the very beginning everything was perfect.
The young man at the desk was very friendly and called me by name throughout the process. I had book a deluxe room and asked if there might be a chance for an upgrade. After checking he indicated he could move me from my 600+ sq. ft. room to an executive suite at over 900 sq. ft. for an additional $50 per night. It proved to be money well spent. As a bonus at checkout, they reduced the upgrade charge to $25 per night without any request from me.
The room, while very modern, was very comfortable and well organized. The bath was terrific with great lighting, something often missing today.
Breakfast, which was included in the rate was fine, although nothing special, with assorted cold meats, bread items, and many fruits and cereals. I did not eat in the hotel restaurants, but the bar area seemed to busy all hours of the day and evening.
The best part, by far, was the attitude and helpfulness of the entire staff. Everyone smiled, often greeting me by name. The concierge--I wish I knew her name, was one of the very best with restaurant suggestions and helpful hints about going to the Hockey Hall of Fame.
Try this hotel and you will not be disappointed!!More