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“can't praise enough”

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Hotel Le Germain Maple Leaf Square
Ranked #5 of 136 Hotels in Toronto
Certificate of Excellence
Chester, United Kingdom
Level Contributor
62 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“can't praise enough”
Reviewed 16 June 2013

We booked the Hotel le Germain on the basis of the Tripadvisor reviews and had three nights there, followed by a further night at the end of our touring holiday of Southern Ontario and Quebec before flying back to the UK. Of all the hotels we stayed in in Ontario and Quebec on this holiday, and there were a number, this was by far the best of them all. When we came back to Le Germaine for our one night before heading back to the UK, we were welcomed back and greeted by all the staff as if we were old friends - family even - and they certainly made us feel at home.

We had a sixth floor room 618 which overlooked a rear courtyard and it was so quiet from both outside, and from the inside corridor, it was hard to believe we were in downtown Toronto. The room had everything the business or holiday customer could want - even down to free wifi. And the coffee and tea are free all day in the second floor sitting area. The general decor and ambience of the whole hotel hit just the right note.

Susan - and all the staff on the front desk - were extremely helpful and when asked, arranged a reservation for us for an evening meal at the CN Tower restaurant. Next morning they all inquired if we had enjoyed the meal - which we had. And all the staff had a great knack of remembering our names which made it even more personable.

The hotel location is great for the CN Tower and the main shopping centre. Union Train Station is a few steps away, as well as the Toronto Islands ferry.

If you stay there we are sure that Susan, the concierge, will point you in the right direction of a great supermarket on the lower floor of the Maple Leaf Centre, and direct you to all the tourist places that you must visit in "Trawno".

It is a pity Tripadvisor only has five star ratings as this hotel and its team deserves six!

We would heartliy recommend this hotel.

  • Stayed June 2013, travelled as a couple
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Helpful?
3 Thank almalmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MDHenderson, Director of Rooms Division at Hotel Le Germain Maple Leaf Square, responded to this review, 17 June 2013
Dear almalmac,

Though we would be happy to see six stars too, we’re thankful that you took the time to give us five. We appreciate the positive review.

Trawno! It sounds like you fully embraced our local culture during your time here. We look forward to welcoming you back for your next trip, during which Susan will be sure to share a few
more gems.

Happy Travelling.

Murray Henderson
Director of Rooms Division
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,183 reviews from our community

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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (240)
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English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 June 2013

My husband and I stay sometimes stay here when traveling on business. The hotel is very quiet and if any little issues arrive they are always delt with immediate attention. Very Good staff, i can not compliment them enough. Attention to details - toiletries are great. Gym is excellent and the bottled water is free and plenty.

*Two tiny things: wish the coffee were better. They have a cappuccino machine, but it tastes v artificial. And they charge an arm and leg for nespresso pods in-room. (Tip: bring your own pods from home). And lastly it'd be a nice touch if they equipped the room with a shoe horn. It's done at some other hotels and it's a good addition to a toiletry kit (and theirs is already pretty awesome). *

  • Stayed June 2013
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Helpful?
2 Thank ShadamTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 June 2013

Our family took a drive to the beautiful city of Toronto, to check out the sights. We booked a 6 night stay at the Hotel Le Germain, next to the Air Canada Centre. The hotel is a modern, hip hotel with the sounds of "lounge" music playing throughout the lobby, bar and 2nd floor breakfast area. Our room was on the 4th floor facing the CN Tower (which our nearly 2 year old loved to look at).
We booked a king superior room. The room was very clean and decorated in a modern style. It had a fully stocked mini bar, a flat screen Samsung tv (55") and cool room lighting controls. The room key is swiped to gain access to the room and used to turn on all the lights (the room key is placed in a slot by the door and must stay in the slot to keep the lights on. Nice idea to make sure all the lights are shut off when you leave the room. There's even a button by the bed that when turned on will alert housekeeping to "clean" your room when you head out for the day. Be aware that the shower/bath, sink and toilet are all in one open room and can be closed off from the bedroom with 2 sliding doors. Although minor, there were very few HD cable channels and often interruptions of "a weak signal" on a few of the tv stations. Could have used a description of each station.
A generous continental breakfast is included in the price of the room. Available were a selection of cheeses, assorted sliced fruits, varieties of yogurt and granola, juices, breads, jams and marmalades, oatmeal, hard boiled eggs and pastries. And of course, coffee and tea.
The staff is very attentive. From the front desk staff to the concierge, valet attendants and the breakfast room wait-staff, all were very friendly and professional. One plus about staying at this hotel is the convenience of a supermarket located in the lower level of the centre, where you can buy almost anything.
Highly recommend this hotel! Can't wait to stay here again on our next trip to Toronto!

  • Stayed May 2013, travelled with family
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Helpful?
1 Thank Kportfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 June 2013

Some hotels like the Four Seasons, Shangri-La, Ritz and Trump get a lot of press. However, one should not over look this gem of a boutique hotel. The service is top notch from the door men very quick on their feet to open the door for you, to being greated by people working in the breakfast lounge. The rooms are elegant and very well thought out - it's like they *get* what travellers need but done in a very chic and stylish manner. The only thing I guess one *could* quibble on, the giant photo of the semi-nude athlete could have been replaced with something else but still keep a tribute to the athletic theme they wanted.

  • Stayed June 2013, travelled as a couple
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Helpful?
2 Thank yakyetisays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 June 2013

Great rooms, great service, excellent location.
I've stayed there twice for business this month, and staff remembered me and made me feel even more comfortable the second time around.
Make sure to visit Shannon at the bar for the best company and Caesar Canada has to offer!

  • Stayed June 2013, travelled on business
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Helpful?
Thank Guyhabosha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 June 2013

I can't say enough about the amazing level of service and quality at Le Germaine Maple Leaf Square. Gregory the concierge and Keegan in F&B are exceptional staff. They both went above and beyond with our last minute requests and late nights. Please extend our utmost thanks to all your amazing staff.

  • Stayed June 2013
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Helpful?
1 Thank AlyBer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 June 2013

The experience at Le Germain was so exceptional, it's worth writing my first TA post. Every detail of the room was beautifully designed and a joy to discover--right down to the view of the CN Tower. Service is kind and professional, and the concierge Susan added immeasurably to our trip with her enthusiasm, good advice and extra touches. The location was convenient to sightseeing and lots of walking.

  • Stayed June 2013, travelled as a couple
    • Value
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Helpful?
3 Thank PhillyCara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MDHenderson, Director of Rooms Division at Hotel Le Germain Maple Leaf Square, responded to this review, 17 June 2013
Dear PhillyCara,

Congrats on your first review. We’re honoured that you chose us for the inaugural write-up!

Come back for a repeat performance any time.

Best,

Murray Henderson
Director of Rooms Division
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Le Germain Maple Leaf Square

Property: Hotel Le Germain Maple Leaf Square
Address: 75 Bremner Blvd, Toronto, Ontario M5J 0A1, Canada
Region: Canada > Ontario > Toronto > Downtown West
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #5 of 136 Hotels in Toronto
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Le Germain Maple Leaf Square 4*
Number of rooms: 167
Official Description (provided by the hotel):
Toronto's Second Le Germain HôtelGroupe Germain is reasserting itself in Toronto with Hôtel Le Germain Maple Leaf Square. Integrated into the complex for which it is named, this 167-room boutique-hotel is one element in a real estate development that combines condominiums, offices, retail shops and restaurants.Hotspot for Sports and EntertainmentLocated just steps from the Air Canada Centre, home to the Toronto Maple Leafs (hockey) and the Raptors (basketball), and venue for Toronto's hottest events and shows, the hotel is at the heart of it all.Quiet Oasis in a Buzzing NeighbourhoodAlthough the hotel is immersed in the city's vibrant core, it remains loyal to Groupe Germain's philosophy, which is founded on elegance combined with authenticity. Each Germain property strives to achieve the same goal: to offer a comfortable and inviting atmosphere where personalized, yet discreet service is of the utmost importance. ... more   less 
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