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“Excellent.”

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The Ritz-Carlton, Toronto
Ranked #5 of 132 Hotels in Toronto
Certificate of Excellence
Ashland, MA - USA
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Excellent.”
5 of 5 bubbles Reviewed 27 December 2011

Great staff / room / food / facilities - all meeting expectations of the "Ritz". The only negative I could think of is the room was warm - even with the heat off - probably due to residual heat from the hallways being overly warm. A shame really because I wish I could have needed to use that big fluffy comforter!

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JTofAshland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,374 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (330)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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texas
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 22 December 2011

Enjoyed my stay and would definitely stay here again next time in Toronto.

Stayed December 2011, travelled with family
Helpful?
Thank vacatetravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlington, Canada
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 22 December 2011

In a world of hype not all of the players can deliver. the Ritz does. The staff are knowledgeable helpful and deliver the goods. The rooms are well appointed clean and comfortable. I did notice some noise from 7th floor.. i was on 6th. The rates are a premium but in line with all other 5 star hotels. Overall a good choice and you wont be disappointed.

  • Stayed December 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kajah4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buffalo, NY
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed 16 December 2011

I stayed at the Ritz Carlton in Toronto with my husband and 2 children for one night. We were in town to see a play and decided to try the new Ritz Carlton. We stayed on Club Level in a double bedded room. The property is nothing special, on par with a Hilton or a Hyatt. The room was small, the bathroom, while surfaced in marble, is a large square space separated into a very small shower and stall by opaque glass that does not reach the floor or ceiling. The entry from the hall is very narrow and if the closet doors are open the walkway into the room is blocked. The Club Level offerings were meagre, peanuts in the afternoon, a few appetizers at dinnertime. The breakfast, however, was plentiful. The property itself is very comfortable but also very stark. The staff is not nearly as friendly or accommodating as the staff at other Ritz properties we have visited. We asked for early check in at 1:00 and our room was still not ready until 4:00 at which point they switched us to a different room without the view we had originally booked. There are many lovely choices in Toronto and once the novelty of this hotel wears off I believe this hotel will not be a top pick for travelers.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mmcmap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn, NY
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 13 December 2011

I travel a lot for business and this is now one of my favorites. I'm not always a fan of modern hotels, but the Ritz-Carlton Toronto is first rate. Gorgeous and interesting architecture, very good service (front desk and concierge were helpful and professional), good room service food, very clean and spacious rooms, excellent pool and gym. The restaurant is good, my only complaint is that it isn't open for dinner on Sunday evenings, the only in-hotel option is the bar/lounge. But I find the place very relaxing. The hotel just has a very pleasant and calm vibe, which is perfect for exhausting business travel. Business center is adequate, not great.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BrooklynD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 25 November 2011

I satyed at this hotel.Its new yes but tthe hype that its Ritz is overstated.Its not like a Ritz in the cayman Islands or some resort.Lobby is average except the chandelier .Rooms are morden but way overcharged even breathing in there is charged i guess..not worth it.outside they put a sign Ritz carlton like its some strip joint not impressed.service just as any other hotel if not less coz of the price ,i guess i will need more since i pay high.All in all its an average hotel hugely overpriced.

  • Stayed November 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dun d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 24 November 2011

The new Ritz Carlton in Toronto is a lovely downtown hotel with appropriate 5 star accoutrements but a staff that doesn't quite rise to the 5 star level. Room service failed to deliver our order because 'they forgot to write down our room number'. Although front desk reception was fine and they tried to be helpful they are not polished. Hopefully, they are working on this.

On the other hand, it's infinitely better than the Royal York.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Midwesternatheart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Toronto

Property: The Ritz-Carlton, Toronto
Address: 181 Wellington St W, Toronto, Ontario M5V 3G7, Canada
Phone Number:
Region: Canada > Ontario > Toronto > Downtown West
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Toronto
#4 Spa Hotel in Toronto
#5 Luxury Hotel in Toronto
#5 Business Hotel in Toronto
#5 Family Hotel in Toronto
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Ritz-Carlton, Toronto 5*
Number of rooms: 263
Official Description (provided by the hotel):
Toronto’s most centrally located AAA Five Diamond award winning hotel, The Ritz-Carlton, Toronto welcomes guests to the heart of Canada’s most culturally diverse city. Just steps from the city’s financial district and cultural attractions, the luxury hotel offers views of the CN Tower, Lake Ontario and downtown Toronto. Featuring Canada’s only cheese cave at TOCA Restaurant, an outdoor terrace at DEQ, and the #1 Hotel Spa in the world, The Ritz-Carlton, Toronto offers an oasis in the heart of the city. ... more   less 
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Also Known As:
Ritz-Carlton Toronto Hotel Toronto

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