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The Ritz-Carlton, Toronto
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Reviews (1,759)
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Reviewed 20 July 2013

Spent 2 days at the Ritz on a recent trip to Toronto to see the Detroit Tigers play the Blue Jays and to do some shopping.
The hotel is at a great location, short walk to the Rogers Center and a number of nearby restaurants. The next day we went shopping and a sudden downpour hit and we were able to take the underground Path system from the Eaton Center back to the hotel.
The staff was very accommodating and friendly. Our room was on the 10th floor and had a view of Lake Ontario and the CN Tower. The room facilities, décor and bedding were up to the 5 star rating that this hotel enjoys. We also enjoyed at the end of each day of our stay a drink in the outdoor patio which had a cool and relaxing vibe which was a perfect way to rap up the day.

  • Stayed: July 2013, travelled with family
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Thank MLCB27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2013

It's a Ritz Carlton so the standard is high (and so it should be for the money you spend) that being said - this new hotel in Toronto really lived up to the hype! Excellent guest services, rooms are stunning and staff are phenomenal. The spa is a little oasis and the outdoor lounge of DEQ is the perfect end to an urban summer night. We had the buffet breakfast at TOCA which was delightful and it included all specialty coffees! The only two little comments I have would be to ensure the fridges in the rooms are actually cold (as opposed to just cooler than room temperature) and to offer adaptors for the latest MAC world technology (e.g. iPhone 5).

Other than that, it was a great experience and I look forward to coming back!

Room Tip: If able to get upgraded to a corner suite - it's worth it!
  • Stayed: July 2013, travelled with friends
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Thank CanadianTravelGal76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2013

We spent three days in the hotel attending a small meeting. During that time we got a good idea of the hotel quality.

We were struck by overall design of the room and the bath. Someone has thought out everything for the guest comfort. In fact, if one is considering a bath remodel for his own home, the bath could serve as an excellent example.

The accommodations are generous, very well proportioned, and the amenities are excellent. The furniture is very high quality. Even the sound system is Bose, rather than some tinny sounding little alarm usually found in other places.

The lobby is gracious without being overwhelming. The hallways are quite elegant and well lit. The soundproofing is very good.

Near the meeting room, the restrooms are truly high quality. Even the provided toweling is cloth-like quality.

The Toca restaurant was just as high quality as the rest of the hotel, and the menu reasonably priced. It you want something special the wait staff will do their best to accommodate you. Before we were even seated, the gentleman at the service desk brought us hot wet towels to wipe our hands.

The hotel staff is wonderful. One doesn't know whether this is the result of great HR or the management, but there is an abundance of personnel and each person couldn't be more gracious and accommodating. The personnel act pleased to serve their guests, without being either obsequious or snobbish.

As you approach the front door, several people greet you, appearing genuinely friendly, making an attempt to welcome you. There is ice water with lemon in the lobby.

The swimming pool kept beautifully clean. The depth is enough to swim laps, but shallow enough for children. There is no diving bay.

Now for the down side. The parking charge was 68 dollars a day, and we debated turning the rental car in for the three days while we were there. Instead, we chose to park across the street where there is underground parking for much less than half the price.

The other down side was that there is a charge for internet in the room. For the five minutes it takes for email, we opted to use the complimentary WiFi in the lobby and saw many others doing the same. This is not an inexpensive hotel, and internet connections should be complimentary in the rooms.

The bottom line is that this is truly a five star hotel, well managed and beautifully appointed. It is worth paying more to stay here. It is a wonderful hotel for small meetings, weddings and parties.

  • Stayed: July 2013, travelled on business
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1  Thank jfkadlec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2013

This is a great hotel, from the moment you pull up through to check out. The staff is very friendly professional and courteous. I did not walk through one door, where any member of the staff was present that the door was not held open and they insisted that I proceed first.

The room was spacious and was well appointed, the bed was very comfortable and I especially liked the option of dimming lights. The bathroom was bright and the TV mirror was cool.

We were at the hotel for a conference and the attention to detail was a top priority. The staff was attentive to our request and continued to check in to insure that our program was running smoothly. There was always lots of drinks and nutritious food provided at the breaks. I would certainly recommend this for a business gathering and plan to return personally.

  • Stayed: July 2013, travelled on business
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Thank Matthew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2013

We went to Toronto after visiting Niagara Falls. Unfortunately we got stuck in a lot of rain but our trip was better for the Concierge room we had on the 20th floor. It is expensive but was worth it for us. The service was very high quality. The concierges got us theatre tickets and helped us a lot. The breakfast and snacks offered in the Concierge level lounge are ample and very good. I went to the pool and gym, both very nice. The view from the room looks out towards the island but I had the impression that the Toronto waterfront is not as developed for the beauty of the lake as for commercial purposes. The weather may have played a part in that we could hardly see the top of the CN tower which was right out our window.

We had dinner in the hotel main restaurant and it was very good. That restaurant seems to have some rather exotic menu mixes. The atmosphere is certainly modern.

It is an excellent hotel and located near the Hockey stadium and CN tower. They also have a hotel car that took us to a wonderful restaurant because of the rain. They did all they could to make our stay very pleasant.

Room Tip: We were in room 2013. It has a water/island/CN tower view. This area we noticed can be combined with other rooms if one wanted to have a 3 suite area.
  • Stayed: July 2013, travelled as a couple
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Thank suzanochka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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