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“Wow! Ritz quality and service”

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The Ritz-Carlton, Toronto
Ranked #5 of 137 Hotels in Toronto
Certificate of Excellence
Reviewed 29 July 2014

You can feel he quality and service upon arrival. Anything you can ask for, they will take care of. Location is great. The rooms are well maintained and you feel at home while in the room. The only thing about this hotel that is not above 5 star quality is the pool. I know the hotel is in the middle of downtown, so no expectation of excellent pool. With that said, the pool is not important at all. This hotel is ALL about service! You can't beat the service from the valet, front desk, room service, restaurant, housekeeping, etc. If you go to Toronto, this is a must place to stay.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Im4FunTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 29 July 2014 via mobile

Central location. Smart design. Legendary service. A winning combination that sets the bar high for other Toronto 5 star hotel. A special thank you to Hanna who provided exceptionally friendly and helpful advice as the concierge. Thank you and well done!

Stayed: July 2014
Thank irachi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2014 via mobile

After an awful & I mean awful experience in customs, I arrived at the Ritz with my heart still pounding in my chest. Guillermo took me from the cab and ushered me into paradise and bought me a drink before I even checked in, Insta-om!
He singlehandedly erased all the nastiness in my arrival to Toronto.
The hotel is brand new, perfectly located and very, very chic. Gary and Melinda were both incredibly helpful @ the concierge desk. Subway and cabs (USE UBER) were easy to grab near the hotel. Guillermo came to the rescue again with the house car! My friend and I had a lovely ride to dinner one night. Outdoor lounge was a nice place for a cocktail. Great people watching! I can't say enough good things about this hotel & it's stellar staff. It's a shame the customs agents can't take a lesson from the Ritz.

Stayed: July 2014
1  Thank kimberly g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2014

Stayed at the ritz for two nights in a lake view corner suite. Service was superb. Greetings upon checkout and departure were plentiful and staff very helpful. Offered a flute of champagne when we had to wait in checkin line. Concierge very helpful and recommended a great affordable restaurant as well as anytime tickets to aquarium. Get the anytime tickets as ticket purchase line at venue is very long even on weekday! Rooms were beautifully furnished although I was pretty disappointed in my lakeview view. It was a lower floor so saw lower section of the cn tower and some of the lake amidst the downtown buildings. Not worth the extra money charged for the view room. I asked for a new room and when none were available, they did comp the breakfast which was appreciated. Breakfast buffet at toca's was $35/per person so pretty pricey but very good and nice food selection. Location was great as it is right across the street from the aquarium, the cn tower, and the baseball stadium. Many restaurants on king street to chose from. We really enjoyed our stay and will be back again.

Stayed: July 2014, travelled as a couple
Thank Susan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2014

A luxurious hotel with high end amenities - marble floors at the room entry, large bathroom with a separate shower and tub, cool TV in the mirror feature and double sinks, refrigerator stocked with drinks (for purchase), clean, comfortable bed, and tasteful furniture, heated floors and dimmers for light fixtures. The room was immaculate and well-maintained. In-room coffee was really good, one of the best I've had, and 2 complimentary bottles of water are provided daily.

Service was great - housekeeping was stellar and turn down service was provided at night. When I asked for additional coffee cups, it was promptly delivered. When you arrive, the doorman alerts reception so check-in is pretty quick. Reception staff made me feel very welcomed.

Wifi is available for purchase and speeds were good for emails and web surfing.

I found the lobby quite small, and not too impressive. It gets a bit crowded and becomes inconvenient if you are in a hurry to leave in the morning. Not that the hotel can do anything about it, but just an observation.

  • Stayed: July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank iaccess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2014

We stayed for four nights and didn't want to leave! Our room was a corner suite so there was plenty of space for the kids and for us. (Our kids are 12 and 11 and they shared the pullout couch) There were 2 bathrooms, two TV's and a privacy door between rooms. Service was impeccable in every way. The concierge and lobby staff really went out of their way to accommodate everything we asked for and needed. Everyone there was so helpful. They were great to the kids from gifts when we arrived, to a candy bar in the lobby every day. This hotel is also in a great location where we could walk to almost every attraction or easily take the subway or street car if something was too far. Walking distance to the lake, aquarium, Rogers Center, CN Tower and many shopping areas and amazing restaurants. The city itself is so beautiful. It is very clean from the streets to the subways. We felt safe every where we went, even at night. My daughter and I went to a concert at night and felt safe walking through the city afterwards. It was a great stay overall. The Ritz Carlton Toronto is one of our favorite hotels we have ever stayed in.

Room Tip: Corner suites are perfect for families.
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  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Highmaintenancegina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2014

The experience of staying more than a week in the corner suit of this luxury hotel was certainly amazing. The perfect and personalized round the clock hospitality at the club level was remarkable. Justin and his team offered a privileged feeling with professional care, attention and advise. The view from the corner suit is spectacular and the layout is just right. Staff are extremely polite and attentive at all times. The excellent location at this prestigious address offers easy access to all a business or tourist traveler would need. Gym, Spa and in-door pool add to the value.

Room Tip: corner suits are quiet, spacious with astonishing Ontario lake and CN tower view.
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  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank ProfPeyman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Toronto

Address: 181 Wellington St W, Toronto, Ontario M5V 3G7, Canada
Phone Number:
Region: Canada > Ontario > Toronto > Downtown West
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Toronto
#4 Spa Hotel in Toronto
#5 Luxury Hotel in Toronto
#5 Business Hotel in Toronto
#5 Family Hotel in Toronto
Price Range: £276 - £567 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Toronto 5*
Number of rooms: 263
Official Description (provided by the hotel):
Toronto’s most centrally located AAA Five Diamond award winning hotel, The Ritz-Carlton, Toronto welcomes guests to the heart of Canada’s most culturally diverse city. Just steps from the city’s financial district and cultural attractions, the luxury hotel offers views of the CN Tower, Lake Ontario and downtown Toronto. Featuring Canada’s only cheese cave at TOCA Restaurant, an outdoor terrace at DEQ, and the #1 Hotel Spa in the world, The Ritz-Carlton, Toronto offers an oasis in the heart of the city. ... more   less 
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Also Known As:
Ritz-Carlton Toronto Hotel Toronto

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