We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“This locale's F&B needs WORK! Vegans RUN!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
The Ritz-Carlton, Toronto
Ranked #4 of 136 Hotels in Toronto
Certificate of Excellence
New York City, New York
Level Contributor
72 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
“This locale's F&B needs WORK! Vegans RUN!”
Reviewed 8 August 2014

Yesterday we went to the lobby lounge as their large floral vases in the lobby crashed to the floor, causing a commotion. See photo. Then I went to wash my hands in the men's lavatory in the lobby to find it unusable due to a flooded floor, and I reported it immediately. At the lobby lounge we informed our recently-married waitress we needed 2 veggie plates and we got grilled veggies with no starches, quinoa, rice, tofu, or protein. The veggie sushi roll we ordered fell apart on the dish because of the rice quality. The edamame came doused in a sweet sauce that the menu does not specify. My request for fresh juice met blank stares "We serve Tropicana here" and "the only place to get fresh juice is breakfast here. Today we returned but found the lounge closed, so we ate at DEQ outside, but found our server Cleon even less willing to help with veggie dishes, as "our kitchen isn't open until the main restaurant opens," he said. I couldn't believe they serve from a bar menu in a Ritz with a "closed kitchen," while boasting a hotel offering room service, and chefs on call all the day. No "Let me see what the kitchen is willing to do for you" came. We ordered gnocchi sans most of the ingredients. The hummus platter came full of raw veggies, which we were happy to see, but wondering why he didn't suggest that in the first place. We could have accepted more crudité, for example, and pay extra, to get these veggies. Finally, our tea was so weak that we had to leave it. The Le Creuset pots are a nice touch, but that's not what Le Creuset does well, for the tea from both pots pours improperly, all over the table and floor. The weakness of the tea made the tea like dish water. See the photo. Finally, the tape covering wires on the floor of the Ritz restaurant seems inexcusable to me for an afternoon tea and snack of over $120.00 I wanted to order (and pay for) more tea for my huge pot that contained a teaspoon of loose tea, but by the time my server became available in the afternoon rush, the tea was cold. (I had told the server I wanted my tea strong to ask to pay for extra tea, but he cut me off saying "NO, sir, you control the strength of the tea by how long you leave the strainer in the pot." Normally, yes, but if you only put in 3 small tea leaves, the tea will be weak as you can see from my tea after waiting 10minutes for steeping. The F&B design here is flawed from start to finish from noon until the main restaurant opens, and, even then, no fresh juices are available at this Ritz. We regret going back today to give them a second chance. Ridiculous.

  • Stayed August 2014, travelled on business
    • Value
    • Service
Helpful?
3 Thank globaltravelkid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimTerceira, General Manager at The Ritz-Carlton, Toronto, responded to this review, 11 August 2014
Dear Lawrence,
thank you for your feedback and for sharing your experiences. I am of course disappointed and following up with my team. We gather feedback from multiple channels and while your experience is not typical, it has highlighted an inconsistency and shortfall in execution and genuine care.
I would like to learn more and ask that you contact me directly at tim.terceira@ritzcarlton.com

Sincerely
Tim Terceira
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,461 reviews from our community

Traveller rating
    1,168
    205
    58
    15
    15
See reviews for
307
514
60
387
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (340)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
solihul
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 6 August 2014

The service was excellent, from start to finish. We had delicious cupcakes left in our room on arrival. Location was good close to major attractions. Defiantly lives up to its name....hotel provided complimentary water and coffee which was a nice touch.

Room Tip: If you can upgrade to a club room it's worth doing
See more room tips
  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Rek70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canterbury, United Kingdom
Level Contributor
77 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 5 August 2014

When my wife and I first arrived, the reception we had seemed a bit over the top. We are a reserved British couple after all! However we quickly realised that the staff are genuinely welcoming. Throughout the hotel we received a very friendly reception.

The staff in the club lounge quickly got to know us and looked after us superbly.

Our only regret was that we had not scheduled a longer stay as we were en route to New York. We will be back as soon as we can.

The highlights of the stay were the trip to the zoo in a limo the hotel found for less than the price of a standard taxi. Meeting old friends my wife had not seen for 20 years. AND last but not least the upgrade to a corner suite which was palatial.

Having been lucky to travel for work, I have stayed in many fine hotels. Watch out Shangri La, this Ritz Carlton is even better than you!!

  • Stayed May 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 August 2014

A fantastic hotel located within the Theatre District, with plenty of bars to choose from. The CN Tower and harbour front is just behind the hotel and within easy walking distance.

The hotel itself was luxurious and the staff were extremely helpful and polite. The only niggle was that you had to pay for Wifi in your room and having paid a 5* price for the hotel I would of thought that it would of been included. However Wifi was available in the lobby free of charge.

Car hire was arranged via concierge with no fuss at all. They were extremely helpful and efficient whilst we were planning our trip to Niagara Falls and Niagara on the Lake.

We had a late flight home and needed to freshen up before hand and thankfully were able to use the Spa facilities to shower and change - a lovely gesture by the concierge.

  • Stayed May 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank TooksandMrsTooks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Vancouver, Canada
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 5 August 2014 via mobile

Although this is a beautiful property there were many things that didn't work in our room, we had to call to get new batteries for the the tv remote, the bose system didn't work, someone had to come and reconnect all the wires and the guy who came made it seem like we should have known what to do, the coffee maker didn't work, it had to be replaced AND they didn't replace food items from the mini bar the 3 nights we were there and when I phoned to get someone to replace the tin of nuts, room service showed up wondering what I wanted. All of these things wouldn't matter to me if at any point someone in management would have contacted me to apologize for everything or treat us to a glass of wine or something but there was no mention of it and I actually wonder if anyone in management was aware of all these things. It's not about being perfect but perfectly managing issues that arise. I did however REALLY enjoy the glass of champagne as I was checking in!

Stayed July 2014
Helpful?
1 Thank funjoy77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne, NJ
Level Contributor
53 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 5 August 2014

i just returned from a one night stay at The Ritz. The place and service are superb. Beds are really soft and pool is great... The location is also near lots of eateries and stores. The front desk people are a gem!
My only complaint: once you arrive, valet takes your car... nice touch! until you get the bill for just valet= 48.00 !
Overall. class all the way

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank exquisite t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 2 August 2014

I went to the spa with a friend as a birthday treat. After our massages, we went back to the changing area. In the changing area, there was a woman who was in a terrible mood and was walking around in a huff. This woman pushed past my friend and accused her loudly of keeping her locker door open which prevented her from being able to walk freely in the locker room. She then went on to yell at my friend and call her some very derogatory terms which I will not repeat here. The other customers in the locker room were shocked as well and were trying to console my friend. I was so upset and reported this to management. I expected more from them, they just quietly told us they were sorry and quickly ushered us out of the spa. Needless to say, it ruined our day and I was just shocked at how they handled it.

  • Stayed May 2014, travelled with friends
    • Service
Helpful?
4 Thank Samantha T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimTerceira, General Manager at The Ritz-Carlton, Toronto, responded to this review, 6 August 2014
Dear Samantha,
Thank you for your feedback. I apologize for the behavior of the other client described and can only imagine how unsettling and awkward it would have been for yourself, friend and other guests. This is a most unusual event and only wish we had been more responsive at the time. Please contact me directly at 416 572 8010 so myself and our Spa Director may personally follow up with you on this experience.

Sincerely
Tim Terceira
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Toronto hotels
Downtown West
Trump International Hotel & Tower Toronto
Downtown West
Shangri-La Hotel Toronto
Downtown West
Delta Hotels by Marriott Toronto
Show Prices
Show Prices
Show Prices
Downtown
The Omni King Edward Hotel
Downtown West
Hotel Le Germain Maple Leaf Square
Downtown West
Fairmont Royal York
Fairmont Royal York
#21 of 136 in Toronto
2,975 reviews
Show Prices
Show Prices
Show Prices

Been to The Ritz-Carlton, Toronto? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Ritz-Carlton, Toronto

Property: The Ritz-Carlton, Toronto
Address: 181 Wellington St W, Toronto, Ontario M5V 3G7, Canada
Phone Number:
Region: Canada > Ontario > Toronto > Downtown West
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Toronto
#4 Spa Hotel in Toronto
#4 Luxury Hotel in Toronto
#5 Family Hotel in Toronto
#5 Business Hotel in Toronto
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Ritz-Carlton, Toronto 5*
Number of rooms: 263
Official Description (provided by the hotel):
Toronto’s most centrally located AAA Five Diamond award winning hotel, The Ritz-Carlton, Toronto welcomes guests to the heart of Canada’s most culturally diverse city. Just steps from the city’s financial district and cultural attractions, the luxury hotel offers views of the CN Tower, Lake Ontario and downtown Toronto. Featuring Canada’s only cheese cave at TOCA Restaurant, an outdoor terrace at DEQ, and the #1 Hotel Spa in the world, The Ritz-Carlton, Toronto offers an oasis in the heart of the city. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travel Republic (UK), Ebookers, Odigeo, Marriott, Ctrip TA, Priceline, TravelUp, TripOnline SA, Traveltool, S.L.U., Hotel.de, Evoline ltd, Cancelon, getaroom.com and HotelQuickly so you can book your The Ritz-Carlton, Toronto reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ritz-Carlton Toronto Hotel Toronto

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing