Yesterday we went to the lobby lounge as their large floral vases in the lobby crashed to the floor, causing a commotion. See photo. Then I went to wash my hands in the men's lavatory in the lobby to find it unusable due to a flooded floor, and I reported it immediately. At the lobby lounge we informed our recently-married waitress we needed 2 veggie plates and we got grilled veggies with no starches, quinoa, rice, tofu, or protein. The veggie sushi roll we ordered fell apart on the dish because of the rice quality. The edamame came doused in a sweet sauce that the menu does not specify. My request for fresh juice met blank stares "We serve Tropicana here" and "the only place to get fresh juice is breakfast here. Today we returned but found the lounge closed, so we ate at DEQ outside, but found our server Cleon even less willing to help with veggie dishes, as "our kitchen isn't open until the main restaurant opens," he said. I couldn't believe they serve from a bar menu in a Ritz with a "closed kitchen," while boasting a hotel offering room service, and chefs on call all the day. No "Let me see what the kitchen is willing to do for you" came. We ordered gnocchi sans most of the ingredients. The hummus platter came full of raw veggies, which we were happy to see, but wondering why he didn't suggest that in the first place. We could have accepted more crudité, for example, and pay extra, to get these veggies. Finally, our tea was so weak that we had to leave it. The Le Creuset pots are a nice touch, but that's not what Le Creuset does well, for the tea from both pots pours improperly, all over the table and floor. The weakness of the tea made the tea like dish water. See the photo. Finally, the tape covering wires on the floor of the Ritz restaurant seems inexcusable to me for an afternoon tea and snack of over $120.00 I wanted to order (and pay for) more tea for my huge pot that contained a teaspoon of loose tea, but by the time my server became available in the afternoon rush, the tea was cold. (I had told the server I wanted my tea strong to ask to pay for extra tea, but he cut me off saying "NO, sir, you control the strength of the tea by how long you leave the strainer in the pot." Normally, yes, but if you only put in 3 small tea leaves, the tea will be weak as you can see from my tea after waiting 10minutes for steeping. The F&B design here is flawed from start to finish from noon until the main restaurant opens, and, even then, no fresh juices are available at this Ritz. We regret going back today to give them a second chance. Ridiculous.
- Official Description (provided by the hotel):
- Toronto’s most centrally located AAA Five Diamond award winning hotel, The Ritz-Carlton, Toronto welcomes guests to the heart of Canada’s most culturally diverse city. Just steps from the city’s financial district and cultural attractions, the luxury hotel offers views of the CN Tower, Lake Ontario and downtown Toronto. Featuring Canada’s only cheese cave at TOCA Restaurant, an outdoor terrace at DEQ, and the #1 Hotel Spa in the world, The Ritz-Carlton, Toronto offers an oasis in the heart of the city. ... more less
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- Also Known As:
- Ritz-Carlton Toronto Hotel Toronto