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“it could be a five but with no heat in the room ......”

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The Adelaide Hotel, Toronto
Ranked #4 of 137 Hotels in Toronto
Certificate of Excellence
Reviewed 12 February 2012

As a travel agent I don't believe in just being negative - so read on the good after the bad-
we had corner rooms arranged for a 60th birthday celebration- with time spent on check in on the importance of having our rooms together- but our room doesnt have its own controls for its head- in fact all the rooms that end in "1" have heating issues- so if they knew why put us there- we literally had cold air and no heat- instead of moving us both (maybe they were sold out I dont know) to a higher end room- as they only offered rooms far away from each other on different floors, they brought up a heater for the room- we said it was fine because we didnt want to be apart - the purpose of the celebration. So in the end they offered to buy us each a drink- one drink for no heat? come on- holiday inn would do better and how they can even have a hotel room with no heat and no heat controls is beyond me.

Now the hotel is beautiful- the rooms are very nice - the beds are incredible- the bathrooms are excellent- bath towels are small but high quality- awesome shower, (water was cold but likely just an adjustment required)- views terrific- service and staff extremely attentive-

the restaurant bar at the top of the hotel is exceptional- gorgeous, with incredible food - for dinner or breakfast- will be a hot spot in the city for sure.

  • Stayed: February 2012, travelled as a couple
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4  Thank leaffangoleafsgo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrumpToronto, General Manager at The Adelaide Hotel, Toronto, responded to this reviewResponded 21 February 2012

Dear Guest,

Thank you for choosing to stay at Trump International Hotel and Tower Toronto and for taking the time to post a review of your recent stay.

While I am very happy to read your positive comments, I would like to extend my sincere apologies that you were left to feel disappointed by the lack of heat within your room. I can confirm, we have the heating challenges identified and our Director of Engineering will have it rectified by the end of the week.

I am looking forward to personally discussing your previous stay with you in the coming days.

Sincerely,



Mickael C. Damelincourt
General Manager

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1,818 - 1,824 of 1,953 reviews

Reviewed 12 February 2012

We had dinner at this new restaurant on Feb 11, 2012 - which was for my birthday.

There were definitely some positives and a few opportunities for improvement.

The areas of opportunity include:

1. They over cooked my steak

I ordered the tenderloin medium rare and it came out medium. When I mentioned it to our server, he agreed that it was in fact over cooked. He of course offered to have a new one cooked for me however I didn't want to wait for a 2nd steak so I ate the one they gave me. In the end, they offered us a complimentary dessert as a result which I thought was nice - having the steak taken off the bill would have been better however...

2. The View

This restaurant is on the 31st Floor of the Hotel which should boast nice views of downtown Toronto, however all of the windows had curtains on them blocking the views - not quite sure why.

3. The Hotel Lobby

From what we could see, you enter through the revolving door and the lobby consists of a concierge and front desk with a bar in the back.....very small and not that impressive. Maybe there was another entrance?

Now, onto the Positives

1. The Service

Our server, Darren, was great. Very responsive, knowledgable about the menu and wine list. The manager came around more than once to ask how we were enjoying ourselves.

2. The Size of the Restaurant

It is a small restaurant when compared to other hotel restaurants in Toronto - which to us was nice.

3. The Music

The DJ and music played was great! I had a chance to speak with the DJ towards the end of the night and it was clear based on our conversation that he is a professional DJ - not some kid who just downloaded a bunch of songs onto a playlist and hit shuffle. His music selections and mixes were perfect for the environment.

4. The Dessert

The staff added a candle to my dessert given that it was my birthday which was a nice touch. And the Molten Chocolate Cake was delicious!

All in all, I would say that we would give this restaurant another go for sure :)

  • Stayed: February 2012, travelled as a couple
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2  Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 February 2012

The Food at the Restaurant was AMAZING!!! The Restaurant is beautifully decorated and the staff is very attentive and personable.

  • Stayed: February 2012, travelled on business
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4  Thank jalvara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 February 2012

I had the pleasure of staying at the Trump International Hotel & Tower Toronto this February. The entire hotel experience is second to none that I have experienced in my 20 years of travelling worldwide. From making my reservation to arriving to the hotel, I had nothing but attentive and genuine service from all staff! Their attention to detail is beyond belief. This hotel will set the new standard in Toronto! I encourage anyone to stay and experience what the Trump International Hotel & Tower Toronto has to offer!

  • Stayed: February 2012, travelled solo
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4  Thank NYCTravelerguy7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 February 2012

The Trump Hotel in Toronto is an amazing building. First class service. Best hotel I've ever been to. Five star all the way!

  • Stayed: February 2012, travelled as a couple
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5  Thank canadaboy123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2017 via mobile
Google Translation

Stayed: August 2017, travelled as a couple
Thank duk65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2017 via mobile
Google Translation

Stayed: August 2017, travelled with family
Thank Diana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Adelaide Hotel, Toronto

Address: 325 Bay St, Toronto, Ontario M5H 4G3, Canada (Formerly Trump International Hotel & Tower Toronto)
Phone Number:
Region: Canada > Ontario > Toronto > Downtown West
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Toronto
#3 Family Hotel in Toronto
#3 Romantic Hotel in Toronto
#3 Spa Hotel in Toronto
#4 Luxury Hotel in Toronto
Price Range: £294 - £561 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Adelaide Hotel, Toronto 5*
Number of rooms: 261
Official Description (provided by the hotel):
The Adelaide Hotel Toronto is the perfect blend of breathtaking architecture, chic decor, luxurious guest rooms and suites, and exclusive amenities defining the standard for luxury in Toronto. The Adelaide Hotel Toronto is proud to have been awarded the AAA Five Diamond award. Located on the south-east corner of Bay and Adelaide, this luxury hotel in downtown Toronto places guests moments from the city's finest attractions including CN Tower, prestigious shopping, Mirvish Theatre, Toronto Eaton Centre, Rogers Centre, Air Canada Centre, Metro Toronto Convention Centre, Toronto Stock Exchange and renowned festivals such as The Toronto International Film Festival. There's no hotel in downtown Toronto with a more premium location. Unique among the world's finest luxury hotels, The Adelaide Hotel Toronto delivers a superior level of modern convenience, including three floors of meeting and event facilities. ... more   less 
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Also Known As:
Trump International Hotel And Tower Toronto

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