I'm in Toronto about once a month for business, so I've seen most of the nicer hotels downtown. The Trump is in the top three, although it has just enough downsides for me to say it's not the best hotel in town.
They are definitely trying hard for a five-star look and feel and for the most part they achieve it, although they're trying too hard. The normal rooms (I had a "superior" room) are quite spacious, and reasonably tastefully decorated in black & grey. Everything is automated, from the lighting to the drapes & shades. The bed is very comfortable, and the marble bathroom is spacious, with a separate toilet, bathtub, and shower with handheld shower & overhead rain showerhead. (It is, however, a bit disconcerting that the bathtub is right in front of a giant window facing on an office building, but there is a shade to put down.) Wifi is free and pretty fast. The workout room and pool are very nice.
I do have a few minor quibbles that keep me from giving the hotel five stars. The worst was that the fan in my room rattled loudly, which is a problem when trying to sleep, and I slept very poorly the first night before I figured out how to turn it off. The room gets chilly in the winter with the fan off, though. I don't expect a brand-new hotel to have rattling fans like an old Best Western. The heated floors in the bathroom didn't work, either -- which might have helped with the temperature when the heater fan was off. Also, the TV in the bathroom worked only sporadically; I'd get audio and a white screen the first time I turned it on, and then if I turned it off and on a few more times I'd finally get video. In the end I was able to deal with all these myself, so I didn't request help, although I have no doubt that they would have helped had I asked. However, these are all things I've never encountered at the Ritz-Carlton, where everything in the room has always been in perfect working order.
The hotel's as classy as anything you could expect with the name "Trump" on it -- not gaudy and gauche like the Trump Tower in New York, but you will still see the name Trump everywhere, which does tend to degrade the elegance of the hotel. Also, they're trying a bit too hard -- they have a small lobby which has no fewer than six staff in it at all times. You can't push the revolving door by yourself; someone is stationed there to push it for you. You can't call the elevator on your own; someone does it for you. Some people may feel this is pampering; for me it takes away from the quiet elegance of the place and makes it feel as though it's striving too hard. For this reason (and the loud fan), I'm unlikely to come back even though it is, overall, a very nice hotel. I think I'm more the Ritz-Carlton type; you'll have to decide for yourself.
- Official Description (provided by the hotel):
- 2015 Forbes Five Star Awards and Rated #1 Luxury Hotel in Canada by TripAdvisor. ... more less
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- Also Known As:
- Trump International Hotel And Tower Toronto