I travel the world and have 300+ reviews. So when the desk clerk indicates this is a 5* property and the top rated Toronto hotel, it's game on. When you promote your property as a 5*, you're playing on a world level, not trying to beat the Courtyard down the street.
The property misses because it's so busy trying to remind you it's a "5* hotel" it forgets to be a "5* hotel.". I've stayed in 5* hotels, this isn't one. I stay as part of a major bank.
The mark of a 5* hotel is that the entire staff has a keen sense of what the guest wants and operates nearly invisibly. I'm a professional traveler, don't bother me. If you're in from Hamilton for a girl's weekend, well maybe you do. In short - the entire service experience seems quite forced.
Service is also very inconsistent. Not a trait of a 5* hotel. Sometimes, they would open the door for me, sometimes not. Sometimes a staff member would rush to push the elevator button for me, course the one time I was holding 19 items, their key didn't work. A call to housekeeping took two calls to get answered.
The first early evening, I went up to the restaurant/bar and since it was a nice out wanted to have drink on the smallish outdoor patio. I was immediately seated. Despite the place being nearly empty, I waited 15 minutes with no service, I departed (no drink) noting the numerous staff chatting it up at the bar. The poor hostess realizing a major faux pas has occurred chased me to the elevator apologizing but alas another star now gone. 5* hotels get no leeway sadly.
The building and rooms are new. They're nicely appointed and comfortable. The lighting system though is a major disaster. It's electronic "mood" setting, could be nice but the problem is it's all one system. Hence if you're in the bed and someone is in the bathroom and you turn off the lights - all the lights go out (including the bathroom). The room hallway is dark and there was no way to have lowered lights in the room and bright ones in the hallway. Sadly, I have neither the time nor inclination to learn about a lighting system in a hotel room. Direct lighting over the bed was garish (hint no one looks good with direct overhead lighting).
The drapes were equally frustrating, electronic, I had two sets (one window faced a busy office, the other had a view). Unfortunately, you couldn't have one open and the other closed.
The entire room is littered with Trump paraphernalia touting how great a hotel this was. I threw it all in a corner. The bathroom is large n' nice but equally the counter space had no room for my personal effects.
If you want a 5* experience in Toronto, stay at the Four Seasons.
There is nothing wrong with this hotel per se, the room is certainly fine, the staff friendly. But when you've set your own bar as the top hotel in the city and a 5* property ranking in the world's best, you probably don't want my keen eyes to visit you. Trump properties simply aren't a world brand.
- Official Description (provided by the hotel):
- The Adelaide Hotel Toronto is the perfect blend of breathtaking architecture, chic decor, luxurious guest rooms and suites, and exclusive amenities defining the standard for luxury in Toronto. The Adelaide Hotel Toronto is proud to have been awarded the AAA Five Diamond award. Located on the south-east corner of Bay and Adelaide, this luxury hotel in downtown Toronto places guests moments from the city's finest attractions including CN Tower, prestigious shopping, Mirvish Theatre, Toronto Eaton Centre, Rogers Centre, Air Canada Centre, Metro Toronto Convention Centre, Toronto Stock Exchange and renowned festivals such as The Toronto International Film Festival. There's no hotel in downtown Toronto with a more premium location. Unique among the world's finest luxury hotels, The Adelaide Hotel Toronto delivers a superior level of modern convenience, including three floors of meeting and event facilities. ... more less
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- Also Known As:
- Trump International Hotel And Tower Toronto