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“Good location, one night ok”

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Best Western Plus Travel Hotel Toronto Airport
Ranked #29 of 136 Hotels in Toronto
Certificate of Excellence
Lafayette, Colorado
Level Contributor
368 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
“Good location, one night ok”
Reviewed 18 October 2013

The lobby and breakfast areas seem run down and the atmosphere is a bit odd. The front desk staff are somewhat helpful. The room was clean, the mattress comfy and nice linens. And it was quiet and good for sleeping. The breakfast was not very good. But for a layover or when driving through it is ok, great access to the highway and airport.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank canada777-1207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review, 23 October 2013
Thank you for sharing your experience during your recent stay at our property. By revealing your likes and dislikes you are helping us implement improvements and deliver a superior experience for guests in the future. We hope you will come back and see us again in the future to experience a difference. Best regards.

Akbar Kabir
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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947 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (106)
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English first
West Wickham
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 17 October 2013

We ended up staying here 3 times (one night each time) on our recent holiday in Canada as we used Toronto as the 'hub' airport for our flights round the country.
We found the hotel good value for money and the staff very helpful each time. Our rooms were spacious and the beds comfortable. The hotel was also quiet - it is quite near the airport but you get no plane noise.
We made good use of the airport shuttle (both ways) and this was a really useful service for us .
Location wise there isn't much going on in the vicinity and if you wanted to get to the city centre of Toronto itself it is probably a bit of a trek - so the main plus is the hotel's proximity to the airport.
We had breakfast and two evening meals in the next door restaurant and found the food and choice to be more than adequate for our needs
If you just want a reasonable value stay close to the airport and are not worried about getting to the city centre and/or shops then this hotel is worth a look in our experience.

Room Tip: We had rooms at both the front and back of the hotel ; there was little traffic noise at the front a...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hubbardfish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review, 18 October 2013
Thank you for sharing your experiences during your recent stays at our property. We are glad you were able to try out our complimentary breakfast and the food at the Mickele’s Italian restaurant. We also value your appreciation of hotel services and amenities, especially your commendation of staff and room cleanliness.

We look forward to welcome you again on your next visit to Toronto. Best regards.

Akbar Kabir
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burns Lake, Canada
1 review
Reviewed 15 October 2013

Sent an email Sept 22, 4 days before arrival to find out how to catch the advertised free shuttle. No answer. Called the hotel the night before, long distance on my cell from Vancouver. Told to call the hotel when we had our luggage at Pearson. Did so, shuttle took a long time to come. Hotel was mediocre at best, shower was clogged, breakfast was lousy. We only stayed there as a matter of convenience as we were meeting friends to start a holiday. We stayed one night on Sept 26. When I completed the survey sent to me I received an arrogant reply stating that I had not sent an email and was told to use the free phone to get the shuttle....not true. On October 9th I received an answer to my email of Sept 22 telling me how to get the shuttle and saying they are looking forward to my arrival??? This sums up the mentality of the management!!

Room Tip: Don't bother
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colleen N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review, 16 October 2013
Thank you for taking time to post the review. I do apologize for the inconveniences caused during your stay and guarantee improvements to ensure a better experience for guests in the future. Incidentally, we did receive an email from you dated Oct 09 requesting shuttle information for which we duly responded the same day. Moving forward, I would like you to call me directly to discuss further grievances and hope we’d get another opportunity to provide you with a superior hotel experience. Best regards.

Akbar Kabir
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fredericton, Canada
Level Contributor
73 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 14 October 2013

Stayed at this place while out of town on business. I should have read the other poor reviews first. The staff was alright. Staff is not the type to go out of their way to help. The breakfast is terrible. I am not sure how often they actually clean their rooms. I stayed for awhile and I was very unimpressed even after talking to the front desk and leaving notes for house keeping my sheets and vacuum the floors. The sheets were changed the first time on day 21 but floors never vacuumed. At home I change my sheets one and some times twice a week. This is unsatisfactory. Would have changed hotels if the others had not been book solid also.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RSCK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review, 16 October 2013
We believe you’ve got the wrong hotel by mistake. Please respond to the personal message we sent you seeking more information or call me directly with your stay details. Thank you.

Akbar Kabir
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pontypool, Ont, Canada
Level Contributor
74 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
Reviewed 13 October 2013

If you don't mind a little longer shuttle bus drive to the airport and want to save some $$$ .. then this is a good place to stay. Staff is friendly and appreciate your stay, ensuring that you are a satisfied customer. Rooms are very clean and provide a good nights sleep. Definitely a fair value which I probably will be a repeat customer

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Tom H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review, 14 October 2013
Thank you for your nice words in appreciating hotel services and amenities. We strive to provide the best possible customer service and the cleanest hotel environment thanks to our ‘ultra clean’ program.

We are looking forward to welcome you again in the near future. Best regards.

Akbar Kabir
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
93 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 10 October 2013

I recently spent one night at this property. On arrival we phoned for the Shuttle which promptly arrived and comfortably drove my husband and me and one other couple to the hotel. I don't think there would have been room for more guests so it might be a wait if there is a larger group.

On the way, we overheard the driver talking on his phone about a "blackout" and we soon realized that there was a ;power outage in the area. Fortunately it was still daylight and, with the help of staff we were able to get our luggage up to our 3rd floor room and get settled.

There was an Italian restaurant attached to the BW with an outdoor patio and we went over there to have a glass of wine. Then we discovered that the restaurant had a wood fired pizza oven so, providing we ordered while there was still light for the cook to see, we could have pizza and Caesar salad All was not lost!. Half way through eating the power returned.

Our room was very very clean and comfortable. This is an older property but it's been very well renovated and we had no complaints except for perhaps for the breakfast which we did not enjoy with cold eggs and few choices.!

If in the area again, we would return.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LUSKJU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review, 12 October 2013
Thank you sharing your experience during your recent stay at our property and appreciate your comments about cleanliness and comforts. We are extremely sorry for the inconveniences caused due to the power outage and for the cold eggs. We have noticed the restaurant about your remarks on breakfast.

We hope that you’d visit us again on your next trip to Toronto. Best regards.

Akbar Kabir
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Campbell River, British Columbia, Canada
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 October 2013

good service at check in I was over tired and found the gentleman who checked us in to be very helpful .He made sure we were in our room as quickly as possible. the room was clean and the bed was comfortable.I felt we got very good value for our dollar

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Linda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review, 11 October 2013
Thank you for the positive comments on your recent stay at our property. We are glad you were able to enjoy the comforts and services offered. We hope you’d come and visit us again in the near future. Best regards.

Akbar Kabir
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Travel Hotel Toronto Airport

Property: Best Western Plus Travel Hotel Toronto Airport
Address: 5503 Eglinton Ave W, Toronto, Ontario M9C 5K5, Canada (Formerly BEST WESTERN PLUS Travel Hotel Toronto Airport)
Phone Number:
Region: Canada > Ontario > Toronto > Etobicoke
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Toronto
#17 Business Hotel in Toronto
#20 Romantic Hotel in Toronto
#23 Family Hotel in Toronto
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Plus Travel Hotel Toronto Airport 3*
Number of rooms: 80
Official Description (provided by the hotel):
BEST WESTERN PLUS Travel Hotel Toronto Airport is a modern traveler's dream come true. It is a convenient, spacious airport hotel that offers reasonable rates and luxurious newly renovated rooms in a perfect location for Toronto Mississauga business travelers, visitors to the Greater Toronto Area, and those who need a place to stay overnight on international connections. We also offer a 24 hour Toronto Airport Hotel Shuttle. The shuttle is for check in and check out and going to and from Toronto Pearson International Airport. There are luggage restrictions: 1bag and 1 carry on per guest. Extra luggage fees do apply based on airline fees. Overnight parking is complimentary and for use during your stay. Extended parking is available for an extra cost. Please contact the hotel. You'll love the touches we've added to our BEST WESTERN PLUS Travel Hotel Toronto Airport to make it as comfortable as possible for your stay. Whether you just need a bed for a few hours in between flights or will be staying for several days, our Mississauga Toronto hotel amenities and services will provide you with all you could ask for. There are Overnight parking is available for use during your stay. Extended parking is available for an extra cost. Please contact the hotel. ... more   less 
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Also Known As:
Best Western Travel Hotel
Best Western Toronto
Toronto Best Western

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