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“They don't make it easy”

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Best Western Plus Travel Hotel Toronto Airport
Ranked #31 of 134 Hotels in Toronto
Certificate of Excellence
Santiago, Chile
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“They don't make it easy”
Reviewed 11 March 2014

There are two Best Westerns near Pearson...one has a shuttle service and this one I am writing about doesn't...even though it is advertised as having it. You need to call them from the airport and they may have a van available to send...perish the thought of getting a ride if you are more than 4...the van is too small. If you plan to shuttle to the airport to get an economical ride downtown...you can't do that as the service is not meant for that...The other services are good...ignore the plastic key card if it doesn't work (every day)...they will come and open your door and apologize profusely

Room Tip: Call them ahead of time to set the conditions of your stay
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Roger A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review, 12 March 2014
Thank you for posting a review. We appreciate your comments about hotel services but please let me correct the misconception about the shuttle service, which is available 24/7, on-call. It is a six passenger van and runs exclusively between the airport and the hotel.

We are sorry you had problems with the key card. This issue had since been resolved. We hope you’d visit us again in the near future. Best regards.

Akbar Kabir, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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922 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (106)
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English first
Southern Ontario, Canada
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 March 2014

Picked this hotel at the last minute because of forecast snow for our ride home. So happy we did. Very nice place, quiet with professional staff. Upgraded to a King room. Bed was very comfy, everything working. Large flat screen with limited channels but nice otherwise. Check-in and out was fast, efficient and friendly. Breakfast was a good selection and the hot food was well done. Glad it stormed so now we know about this place. Will return for sure.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank OptiBill2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review, 5 March 2014
Thank you for posting a wonderful review. We are glad that you had a memorable stay and value your appreciation of our services, room comforts, value added amenities and the complimentary hot breakfast. We look forward to your return so that we could offer the best of services once again. Best regards.

Akbar Kabir, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
Reviewed 24 February 2014

Best Western does the job, it is clean, good room, essentially you pay for what you get. The location was close to the airport, albeit in the middle of nowhere (if that is possible on Eglinton). Between a 3 and a 3.5 star place.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Matt L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review, 25 February 2014
Thank you for your short but thoughtful review, appreciating hotel services, room cleanliness and location specifics. The hotel is adjacent to Centennial Park, a large regional park with many sports facilities including the Etobicoke Olympium, Centennial Park Ski hill and Chalet, Centennial Arena, Centennial Park Stadium and the Centennial Park Conservatory.

We hope that you’d choose to stay with us again in the future. Best regards.

Akbar Kabir, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Walkerton, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 February 2014

The hotel was clean, but the sheets appeared old as they were not fresh and crisp. They needed ironing. The complimentary breakfast was okay. Some of the staff were friendly, other's were not. Too long a wait for the shuttle from the airport.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Helen I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review, 25 February 2014
Thank you for taking time to write a review. By telling us what you liked and disliked about your stay you are helping us deliver a superior experience for you and other guests in the future.

Incidentally, our guestrooms are furnished with freshly laundered bedding every day in accordance with BW standards and policies. Perhaps the room you rented had not been occupied for a couple of days giving the feeling that the sheets were not freshly laid.

I apologize for the shuttle delay too. This occasionally happens when too many guests call for the shuttle in close proximity to each other, forcing the shuttle to make repeated trips to compensate for its limited seat capacity,

Again, I am sorry for all the inconveniences caused during your stay but hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best regards.

Akbar Kabir, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shelburne
Level Contributor
59 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 23 February 2014 via mobile

Really disappointed in our entire visit to this hotel for our date weekend out. Staff seemed very indifferent. The hallways and foyer were freezing as was our room until the window heater got going. Breakfast was absolutely horrible, eggs were slimy, and the floor was sticky. Hallways were noisy all night long. Decor was nice.

Stayed February 2014, travelled as a couple
Helpful?
1 Thank marcia827
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review, 25 February 2014
Thank you for sharing your experience during your recent stay at our property. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. Your comments on breakfast will be forwarded to the restaurant management for appropriate action. We hope that you will stay with us again so that we get another opportunity to provide you with a better experience. Best regards.

Akbar Kabir, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ontario
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 February 2014

We arrived at the airport after midnight due to a delayed flight. We called the hotel for pick-up. The driver was very prompt and the front desk had everything ready when we got there. Check-in was only a few minutes. The room was very nice and the bed was very comfortable - one of the best hotel beds we have had. Breakfast the next morning was great. The food was very nice and they used real dishes and cutlery (we hate using plastic, throw away plates and cutlery).

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Andrew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review, 25 February 2014
Thank you for the great review. We highly appreciate your detailed comments on our shuttle service, FD service, room comforts and the complimentary breakfast. It is our pride to provide the best services at all times. We hope you’d stay with us again when you fly through Toronto next. Best regards.

Akbar Kabir, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jarvis, Canada
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 19 February 2014

Offers comfortable stay. Convenient for flying out of the Toronto airport as they provide comfortable rooms, park and fly and personalized shuttle delivery and pick up service. Very happy with our stay

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Tiffany V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review, 25 February 2014
Thank you for providing a positive review. We will always try to maintain our standards despite challenges. Hope you’d come back to see us again soon. Best regards.

Akbar Kabir, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Travel Hotel Toronto Airport

Property: Best Western Plus Travel Hotel Toronto Airport
Address: 5503 Eglinton Ave W, Toronto, Ontario M9C 5K5, Canada (Formerly BEST WESTERN PLUS Travel Hotel Toronto Airport)
Phone Number:
Region: Canada > Ontario > Toronto > Etobicoke
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Toronto
#17 Business Hotel in Toronto
#20 Romantic Hotel in Toronto
#23 Family Hotel in Toronto
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Plus Travel Hotel Toronto Airport 3*
Number of rooms: 80
Official Description (provided by the hotel):
BEST WESTERN PLUS Travel Hotel Toronto Airport is a modern traveler's dream come true. It is a convenient, spacious airport hotel that offers reasonable rates and luxurious newly renovated rooms in a perfect location for Toronto Mississauga business travelers, visitors to the Greater Toronto Area, and those who need a place to stay overnight on international connections. We also offer a 24 hour Toronto Airport Hotel Shuttle. The shuttle is for check in and check out and going to and from Toronto Pearson International Airport. There are luggage restrictions: 1bag and 1 carry on per guest. Extra luggage fees do apply based on airline fees. Overnight parking is complimentary and for use during your stay. Extended parking is available for an extra cost. Please contact the hotel. You'll love the touches we've added to our BEST WESTERN PLUS Travel Hotel Toronto Airport to make it as comfortable as possible for your stay. Whether you just need a bed for a few hours in between flights or will be staying for several days, our Mississauga Toronto hotel amenities and services will provide you with all you could ask for. There are Overnight parking is available for use during your stay. Extended parking is available for an extra cost. Please contact the hotel. ... more   less 
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Also Known As:
Best Western Travel Hotel
Best Western Toronto
Toronto Best Western

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