I spent 4 nights at the hotel with a group of business partners. We had booked 4 rooms. But let me start with the positive. Very nice design hotel, great location in the center of the city and great chef in the kitchen re-designing your breakfast every morning you decide to experience his dedication to food.
Unfortunately the negative outweighs the positive. There is a problem with their water supply. Or it comes out boiling hot (most of the time) or it is cold. Almost nothing in between. Impossible to take a shower or to brush your teeth without burning your skin. Same problem in all the rooms we had booked. As of day one we informed reception and every day after again. But as every day there was another person taking care of the reception they remained every day surprised by our complaint. Once we had a guy from management on the phone but he said there was nothing he could do. They must also have had problems with the construction. Plaster is coming down from the ceiling. Service is overall very weak. No reaction to your complaints. Minibar will not be filled up, etc. Biggest problem on Friday and Saturday: the nightclub next door. There is no way falling asleep before 3 in the morning. Again, reception desk just smiles and says there is nothing they can do. It is a pity. A nice hotel in a nice location. But a hotel should be more than real estate...
- Official Description (provided by the hotel):
- The Templar Hotel is a small, uber stylish, unique boutique hotel in the heart of Toronto. There is so much that makes the Templar Hotel a special place - its people, its secretive history, the chic, trendy and minimalist design, or its affiliation with TIFF and private exclusive events and parties. Located in the heart of Toronto's entertainment district, the Templar Hotel promises to provide an experience that you won't get at a standard large chain hotel. ... more less
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