My partner and I arrived in Toronto for our 5 day vacation, never having been there before, we were excited to begin our journey. We were excited partly because we had already had assistance from the Concierge at the hotel, who was able to get us the perfect reservation time at Canoe Restaurant. When calling on our own, they only offered late night openings and when we explained this to the Concierge, she had the reservation made and sent to us via email within 2 hours! Each and every time we called with questions prior to our trip, they were more than helpful, and always went the extra mile! We knew at that point that we had chosen the right hotel.
From the moment our car dropped us at the door of Le Germain on Mercer Street, the stay was fantastic, and on a scale of 1-10, it is a perfect 20! The hotel is tucked away on a small side street with minimal traffic, but close in proximity to everything a tourist wants to see when visiting Toronto. The staff greeted us with a huge smile and welcome at 9:00 am, when we arrived, which was very early considering rooms are not normally available until afternoon. Not this time...... our room was ready and waiting. We were given our room keys and all the information we would need to know. Our questions were answered, and then some! If we didn't know where to connect with transportation or wanted more information about a tourist attraction, they went out of their way to provide us with whatever we needed, such as, telling us the streetcar and trains only take exact change, and they offered to make change for us. The staff always made sure we were all set with maps and anything else prior to venturing out of the hotel on tours, or sightseeing.
They have a wonderful library area where you can relax and have a cup of coffee from their Espresso/Coffee/Hot Chocolate Machine. All the staples needed for your coffee were always well stocked. The first day we arrived, we just wanted to see the library and walked up the stairs to the area. The coffee machine had an "out of order" sign placed on it, not that we wanted a cup at that moment, however we did stop at the desk to let them know. The staff responded right away with "we are so sorry and we will have someone come and repair it right now". We were taken aback by the prompt response and desire to please their customers! By the way, when we got back later that day, the machine was repaired! Out of all of the hotels we have been to, I would have to say this one has employed the most customer pleasing staff I have seen thus far. They really NEVER said no, or I don't know.
The rooms were beautiful, clean, and so unique. The bed was like a piece of heaven! The housekeeping staff were also wonderful, very friendly, and always willing to please. We asked for bottles of water and each day they were left in our room, we never had to ask again. You were made to feel like you were the only guests staying at the hotel. I know the hotel was very busy that week-end because there was a wedding party staying there, but if we had not been told that, we would have never known. You are treated like royalty. If we have the chance to visit Toronto again, we would choose Le Germain and would definitely recommend it to anyone who asks. Thank you to the whole staff of Le Germain for making our first stay in Toronto a wonderful memory!!
- Official Description (provided by the hotel):
- An authentic experience Groupe Germain's philosophy is founded on elegance combined with authenticity. At Hotel Le Germain Toronto, no detail is overlooked to ensure your comfort and meet your needs. Under our roof, you'll find a home away from home. A local artistic flavour You'll enjoy the photographs of Toronto-based artist James Lahey. Tulips in full bloom brighten every room, while pictures of wispy clouds adorn the interior of the elevators. A welcome like no other Hotel Le Germain Toronto shares the same goal as all Le Germain Boutique-hotels: to create a comfortable and inviting atmosphere where the attentive and personalized service is accommodating yet never intrusive. ... more less
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- Also Known As:
- Hotel Le Germain