My husband and I booked the trip for my birthday and although the hotel staff was very friendly and helpful our room was very disappointing. When we got up to our room we were greeted with a floor that was clearly water damaged and coming apart. There was black hair in and on the bed (we have blonde and red hair). We called the front desk and they sent someone up to replace the sheets, as he was doing so he noticed that there was also mascara on the pillow cases. Later that night when we returned from the baseball game, I went to shower. There was a face cloth in the shower covered in makeup ans again more maacara. The night manager came up to room took notice of all this and said he would talk to the day manager, as there was nothing he could do. Upon checkout when my husband raised these concerns we were told that we shouldn't have waited till checkout, even though they had all the notes of complaint in their system.
- Official Description (provided by the hotel):
- Amid the best dining, shopping and entertainment Toronto has to offer, sits the Pantages Hotel. Designed by world-renowned architect Moshe Safdie, the personality of the hotel is inspired by the Theatre focused neighbourhood. When traveling for business or leisure, guests can find all the very best that Canada’s largest metropolis presents. ... more less
- Reservation Options:
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- Also Known As:
- Pantages Hotel Toronto