I bought this hotel on a Dealfind to check it out as I visit the city often. It is run by young people, which is fine, and most of the guests are young people with ice buckets in hand. The first room they gave me hadn't been cleaned at all. They immediately gave me another, and it was fine, clean, all in order. I was only there 2 nights and missed breakfast both days because it's held too early, but that's up to the hotel. When I checked out, I was given a bill for the taxes, the usual Dealfind voucher thing. When I get home there are two $100 charges on my VISA. I called and they were for 'incidentals' and somehow, one was a mistake and both would be removed and to call back the next day to speak 'with the accountant'. I called the next day and the girl at the desk was helpful and removed the charges and said it would take 1 to 3 business days. I've already been out of the hotel 2 days and now I need to wait over the weekend and then another 1 to 3 days. The second $100 charge was a 'mistake' I was told, and also, 'the accountant is offsite'. I have just returned from a 3 week trip that took me to 3 provinces and to the United States on business. That I have to deal with this is very annoying to me as there's a huge pile-up of work. I told the girl today that I've stayed at many hotels and many are high-end hotels or mid-range, including the one I had just left to come to the Comfort Inn, and not one had an 'incidentals' charge on my bill. In fact, I've never seen an incidentals charge on my credit card because, presumably, they remove them immediately. The Comfort Inn in Toronto downtown is a good hotel in terms of being relatively clean (I had to wipe crud off the desk myself) and well situated. But do pay attention to your credit card. No one likes to have to deal with things like this after a trip, and it's all so unnecessary. If they are charging cards because of the young clientele ('we charge because there might be damage to the room'), then they should get a handle on older clientele, unless this is just a youth hotel, in which case, advertise it that way.
- Official Description (provided by the hotel):
- Newly renovated hotel in the heart of downtown Toronto. Short walk to the Eaton Centre and minutes from most downtown attractions. ... more less
- Reservation Options:
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