This is a great place to stay for the budget minded traveler, however you will have to know to temper your expectations. The rooms were a nice size and clean, and featured a microwave and refrigerator. The bathroom has a modern design, however the shower doesn't close so it can get drafty, and the floor will get wet. The hallway light in front of our room door was burned out for most of our stay, the front desk let us know it was back ordered, and by the second to last day of our stay it was installed. The location is convenient to public transit, as well as bike share racks.
Unfortunately we had some negative experiences with housekeeping, including a day where our sheets were either not changed or we were given dirty sheets (we weren't sure, and the front desk told us that the sheets were for sure changed daily). The front desk staff did their best to make it right, bringing up new sheets and helping us to put them on. The next day, we saw the housekeeper in the hallway, said hello, but she gave us a cold look and kept moving. We weren't sure if the front desk had let her know about our sheets and she had a chip on her shoulder or was just having a bad day. Either way it made for an awkward encounter.
This is a great homebase for exploring Toronto. There are a few parking lots within walking distance where you can store your car (factor in an extra $20-$25 a day for parking). The free breakfast is a plus with hot waffles, a protein (bacon or sausage) and eggs. One of the highlights of the service staff was the breakfast attendant, who was more than happy to offer suggestions about things to do in the city and other general conversation. The front desk staff showed their inexperience in hospitality. I would say that they are understaffed, it seemed as though there was only one person working the front desk at a time, so if there was any issues with a guest, they would leave the desk unattended to handle the issues. This caused longs waits to check in, to get our issues resolved, and put a noticeable strain on the workers.
All in all, this is a decent place to stay, if you aren't expecting the world. With a budget type of hotel there are some sacrifices you expect to make, however the service shouldn't be one. I think if the staff was better trained/more supported (i.e. more than one person working the front desk), our stay would have been better. However, there weren't enough negatives to preclude us from staying here again, just lots of room for improvement.
- Official Description (provided by the hotel):
- Newly renovated hotel in the heart of downtown Toronto. Short walk to the Eaton Centre and minutes from most downtown attractions. ... more less
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